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Boarding reviews in Mount Pleasant

  • F
    Pooch Palace
    My dog, Red, really loved going to Pooch Palace and always came back tired and happy. I travel a lot with Red but Charleston is my home and I brought Red here at least weekly when I was in town. In my travels I haven't really found another facility that provides what Pooch Palace does, which is why what happened to Red and the way Pooch Palace and, in particular, it's owner, Jeff Sutton, handled the following situation is incredibly disappointing. Right before Thanksgiving I got a call around 3:30pm from Katie at Pooch Palace to let me know they were taking Red to the emergency vet because his leg was sliced open by something at their facility. She was incredibly apologetic and said they didn't know how it happened. She stated there wasn't a fight and they were going to go through all the video footage to find out what injured my dog. She also told me that I wouldn't have to worry about anything and that Pooch Palace would cover the cost of Red's medical treatment. I met Red and one of the employees from Pooch Palace at the vet. Again, she was incredibly apologetic and I asked her about Pooch Palace covering payment and she told me that they were going to cover it and her manager told her to call the office before she left so she could give the vet the Pooch Palace credit card information. This information was never provided to the vet. Red was at the vet for the next 8 hours before I could take him home. Fast forward a month and the week before Christmas I received a call from Jeff Sutton, the owner of Pooch Palace, and he told me he will not cover the $950 bill and that his employees never told me Pooch Palace would cover the bill. He said maybe they said Pooch Palace would work with me to cover the cost. That is not what they said. He said Pooch Palace would cover $200 because that's what's in their contract. I'm not going to dispute the contract. But, I was given verbal confirmation and agreement by two different representatives from Pooch Palace that Pooch Palace would cover all the cost and I wouldn't have to worry about anything. Additionally, my dog didn't fall ill and wasn't in a fight with another dog. Something at their facility sliced my dog's leg open. They did tell me that they still don't know how it happened or what caused it and that several of their security cameras were broken. I can't imagine if my dog were smaller or if he had been sliced open on his stomach. The cut was so clean that the vet said it looked like Red was sliced with a razor blade. It is now the end of February and Jeff still hasn't paid the bill. The vet office (who have been fantastic through this whole ordeal) and I have both contacted Pooch Palace multiple times to inquire about payment and Jeff will not take or return any of our calls. I waited to write this review because I was hoping Pooch Palace would honor their word and pay the bill. But the vet's office is ready to send the bill to collections. $950 is a small expense for a successful business, especially one that just won "Best of Mt. Pleasant" and touts "safety first" on the front page of their website. I even suggested Jeff submit the claim to his liability insurance, which he refuses to do. Even after Red was injured by something at Pooch Palace, and before I received that call from the owner, I was ready to bring Red back there and board him over Christmas. I had even put down a deposit to hold a spot for him over the holiday but their inability to keep their word and do the right thing, means they lost, what would have been, a life long customer. I will never recommend Pooch Palace to anyone.
    - Rachael D.
  • A
    We are very happy with the care they were given, the staff is wonderful. I was very anxious over the three week stay and contacted them during the second week by sending a message on their Facebook page. They responded right away and even posted a picture of my boys. We left food, treats and special toys and bedding. The little guy has a momma doll he cuddles. They were given their meds as needed and even stayed with them during a thunderstorm, our older dog gets spooked by thunder and heavy rain. They had play time and were given baths before pick up. They came home healthy, happy and with all the toys. The staff knows them and greets them warmly at drop off. They take the time to listen to special instructions and are happy to answer questions while the pets are in their care.
    - Valerie D.
  • F
    Paws in Paradise Doggie Daycare

    On 8/5/15, at 9 am,I took my healthy, beautitful, much loved 2 yr old dog Zane for day care. when I picked  him up at 5 pm, he was dead.. Brittany the owner said she "thought" some dog had inadvertently knocked a pool over Zane killing him and no one saw it. the pool was very heavy and made of metal. how could a dog accidently knock this over? especially if it was filled with water. it was a scorcher that day.

    And more importantly, why was no one watching him? isn't this the service I pay almost $400 a month for?. I pay them to watch Zane while I am at work. he would have had more supervision wandering the streets alone.

    I questioned the staff. the last time anyone had seen him was 11 am. It was now 5 pm. No one had checked on my dog in over 6 hours. he would still have been laying there  if I hadn't gone to get him home.

    The owner Brittany, callously said to me that she didn't know why a big dog like Zane hadn't been able to flip the pool off his back. Zane is 72 lbs. and was trapped,hurt,suffering in the heat under it. I couldn't lift that pool and I am more than double his size.

    I called the police. they went and saw the video as she has cameras at the facility. the officer-Detective Jenkins said, " I have no pets  and it bothered me to watch that video" to see how Zane died. he said while there was no deliberate murder as no one had put the pool on him. There was "careless operation"as the pool had been casually propped on its side. any dog wandering by could have had it fall on him and trap him under it.

    The staff never looked for Zane in over 6 hrs. What kind of "care" is that? there was a female staff member in the yard when Zane got caught. she  didnt even turn to look when the pool fell. He lay suffering under that pool in the sweltering heat,hurt,alone and afraid for how long?...before death claimed him. I have talked to vets and seen articles on what happens to animals trapped in hot cars to die. I cannot get the images of what my beloved dog went thru out of my mind. It will haunt me for ever. I will never be free of the guilt I feel for bringing my dog to that horrific place to suffer a needless and unbearably cruel death.

    - Judith V.
  • A

    Our dog is very fearful, and anxious.  She is a Parson Russell/lab mix rescue.  Paw Plaza was recommended by her trainer as a option for boarding.   From her first stay of "day care" to this last 2 week visit (4 total)  she has been taken care of in the best way possible because when we pick her up, she is a very happy camper and no worse for the wear.  No hoarse voice from barking too much, no hair loss from over anxiety, no weight loss,  just a wagging tail happy to see us.   They have given her anxiety meds with her favorite treat, they talk gently to her and are very patient with her when they take her back to the kennel, along with her toys and blankets. She is a handful to tell the truth.

    We have had baths there, solo playtimes, and  called everyday which never seemed to be a problem for them.  We also  had at least 3 surprise tours of the facility before we decided to leave her there.  Each time, all the dogs seemed to be in clean kennels, and had food and plenty of water.  Also, they have air conditioned kennels which is important for house dogs not used to hot humid summer environments.  

    For our money, even though they are far away from our home (North Charleston), this is the place I would bring our dog again and again.   

    - Lisa T.
  • A
    Betsy's Place
    She is very conscientious and extremely professional with the dog. She is very careful about the dogs that she lets out in the yard together to play. She doesn’t let ones that are not going to be compatible out. She does an excellent job of grooming. She just cares a lot about the animals and takes really good care of them, and communicates with owners.
    - Merritt C.
  • A
    Alpha Dog Training's Pooch Palace
    We really like it, the staff is friendly, it's very clean, they have a great backyard for the dogs and it's excellent. It would be great to have a webcam so you can watch your dog at some place. I think the price is fair.
    - Deirdre O.
  • A
    Doggie Heaven Daycare
    All competitive and really good. It was the first time that we used them and we were very impressed. They charge $38 a day. The service was good; they had a good set up. Everything was positive and they were very available with picking up and dropping as we were heading in and out of town. No negatives about them. I liked their flexibility. We tried another place but we had issues with them; our dog actually got bitten by another dog so that is why we tried this place with a recommendation and it went well. I do not know how to compare it to other prices but it seemed expensive to me.
    - Matty S.
  • A
    Fetch Doggy Day Care
    My wife and I foster puppies (and sometimes their mom's) for a local pet rescue organization. We were having some problems finding a home for one of our momma dogs (Molly) because of some behavior issues. We had Molly for 6 months because she tended to lunge at other dogs when walking on a leash. She wasn't an aggressive dog but the lunging turned people off and made it difficult attend adoption events and to find her a forever home. We contacted Jennifer who conducted a number of sessions with us showing us how to control the behavior. Jennifer was very patient with us and helped us in numerous ways with Molly's behavior. She even set up a meeting with an adoption prospect to smooth the transition to her new home. We are very grateful to Jennifer and the folks at Fetch Doggy Day Care for all their help. Molly has been adopted and has settled into her new home. In large part, Jennifer is responsible for the happy ending!
    - Larry H.
  • A
    We left our two dogs with Plaza for a week. We provided their food and their bedding.
    Our older dog had been there before, but it was the first time for the other.
    They were in the same room together. The staff reported they both did great.
    They do offer a bath for an additional $22, but I like to do my own bathing.
    The place is always very clean and the staff is very friendly..
    - paul s.
  • A
    Pet Keepers
    Great, no frills service. Exactly what we were looking for. Our dog has special needs, which they handled professionally, which included giving medication 2x per day (with greek yogurt), keeping her t-shirt on (to reduce scratching), and giving her the special dog food which we provided.
    We were very happy with their service and their convenient hours. Our dog came back in good health and spirit.
    This is no frills, but was clean and perfectly suited for our needs.
    - Steven G.
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Kennels in Mount Pleasant

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