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Exterior Contractor reviews in Mount Pleasant

  • A
    Southline Roofing
    Ignacio and his team did a fantastic job! This was not an easy repair around the chimney on the sunroom and main roof. Parts of the decking needed replacing, the flashing and siding all needed to be replaced and fixed. Ignacio and his team are very knowledgeable and clearly know the technical details of roofing and siding here in the Low Country. And that made me very comfortable with the company. I will hire Southline again!
    - Heath O.
  • F
    Not a good experience at all. We hired Doug Waring and his crew to complete a project for us in the backyard. Price was great and they showed up on time. We really took care of the crew with drinks and snacks, etc as we appreciated their help in this project. After the installation was finished, the staining on the patio was very streaky, uneven, and had a ton of roller marks. We assumed that would go away as the concrete cured. A few days later, we noticed a geyser of water flowing out from underneath the patio. Affordable concrete had punctured an irrigation line with one of the stakes while pouring the concrete. I ended up spending about 2 hours of time running to the store, cutting and splicing the line, and reburying in 98 degree heat. I called Doug and he was initially apologetic. My water bill was crazy that month so I told him to just throw me $75 for the parts and the extra water- Pretty reasonable I think considering I could have hired someone to do it, and the parts alone were $20! He said OK and asked me to text after 7/4 holiday to arrange payment. Finally, after multiple texts he contacts me on 7/25, 3 weeks later. I tell him that the patio stain was still really bad looking and probably needed another coat to look ok. Doug tells me he would send someone over the weekend of 7/27 to fix it, but then asks me HOW MUCH AM I GOING TO PAY HIM? I said no sir, it wasn't right from the get-go and needs to be corrected with another coat of stain. He said ok no problem, he'd send someone over that weekend. I even sent him the pictures I posted in this review! He mailed me the check for the irrigation damage, but here we are 3 weekends later on 8/16 and no call, no show from Doug. Excuses don't cut it Doug, and customers don't like getting the run-around. If you want to make this right drop off a gallon of matching stain and the proper roller and Ill do it myself.
    - Chris S.
  • A
    Carolina Fence Company
    Smooth process overall. Every person I interacted with at Carolina Fence was kind and professional. The pricing was straightforward with no surprises. There were delays on my end with getting approval from my HOA, and Carolina Fence was flexible and able to adjust the install date several times. Once it got going, the fence went up quickly and Ed built us a beautiful fence to keep our children safe! I would absolutely use this company again for any fencing needs.
    - Chelsea O.
  • A
    Atlantic Coast Pressure Washing
    Beyond excellent...I agree with some other recent reviews that my house and property NEVER looked this good after any prior professional pressure washing. Super attention to detail, Henry worked hard off from start to finish. Absolutely will rehire and hope he never retires.
    - Cathy S.
  • D
    Fresh Look Pressure Washing
    Fresh Look did a nice job pressure washing the house. However, they were so abrasive on our mahogany doors that the finish was completely ruined. The polyurethane finish was completely taken off and the bleach soaked in to the point it completely dried out the wood. We will have to replace 3 wood doors which will cost us thousands of dollars. I left the owner a message about the issue and never heard back from him...
    - Chad B.
  • A
    Coast contractors
    After moving into our house, we had a laundry list of areas with wood rot that needed to be evaluated and repaired, including siding, window trim, soffit, fascia, and even a door/door frame. Eric came out within 24 hours of contacting him to take a look and provide a quote. Not even a week later, he and his team got all the work done in day. Eric was super responsive from the very first moment I reached out, and he, Justin, and the whole team just seem like all-around great guys that you want to be working with. They were even kind enough to go the extra mile and remove some really high-up ropes that the previous owners had left tied to a tree branch. Will definitely be reaching to them for future work!
    - Alissa C.
  • A
    Infinity Services
    Infinity Services did an excellent job pressure washing my house. The manager, Russell, was very professional and was able to work me into their busy schedule very quickly. They paid such close attention to detail, and I would definitely use this company again.
    - Julia S.
  • F
    American Painting Pros
    Tom Faulkner of American Painting Pros has a simple business model; promise a lot, deliver a little, take the money and run. In short, treat Tom like a flesh-eating virus. Avoid contact at all costs. If you need to know more, read on. 1. Tom lies. a. I contracted Tom to paint my home in Mount Pleasant. I planned to move in on Saturday February 2nd, 2019. He needed to finish the interior by the proceeding Thursday, so the maids could clean up before I moved in. Tom claimed he could do the whole house himself in a week, but I gave him a month. On Thursday prior, he told me he was done. At noon on Friday, he called to say he was still at the house, but he was really done. When I moved in on Saturday, the house was far from done. Tom left Lighting fixtures hanging out of the walls, paint spray on windows, electrical plates covered in paint, vents unpainted, paint on the floors, locks incorrectly reinstalled, paint smeared on exterior lanterns etc. When I spoke to Tom about the remaining work, he said he knew there were items outstanding. I apologize for being too lazy to deploy euphemisms, but what he said on Thursday and Friday are just good old-fashioned lies. b. Just as a side note. when Tom, wanted me to release him from the contract, he claimed we agreed the house would be complete, except for remaining punch list items. I hate to flaunt graduating from the sixth grade, but ���complete��� means no remaining items. One of the joys of dealing with Tom is he invents definitions. For example, I reminded him to remove all the stray hooks, nails and screws from the exterior. He did most on the front of the house, but nothing on the remaining three sides. When I brought this to Tom���s attention, he claimed ���All��� meant the front of the house, because that was where I stood when I was speaking. Tom could find ambiguity in a Stop sign. c. Tom told his next lie when we needed him to paint the pickets on the porch. The carpenter needed these done on a Monday. I wrote to Tom and spoke to him a week prior. He promised to have the pickets ready by Monday. Tom made no progress that week, so I called him the preceding Thursday. He claimed we never spoke, he never received the email and had no idea of the deadline. If you have red this far you have gathered, I am neither subtle nor ambiguous. Indeed, for better or worse my communication style is delicate like a jackhammer and twice as repetitive. In other words, I am about as explicit as a Hustler centerfold. Tom got the message, he just lied about me bludgeoning him over the head with it. While Tom enjoyed his weekend, I applied two coats of stain to 180 balusters. d. Tom told his last big lie when the day arrived to paint the railings. He committed to have the railings ready for the carpenter to install the pickets on a Monday. Needless to say, the proceeding Thursday he had made no progress and claimed he never got the message. Perhaps all the cell towers were down in West Ashley? A friend and I spent the weekend sanding, filling, painting etc. On Monday morning, Tom called the carpenter to say he was walking off the job. Apparently, this call ended in a barrage of profanity and Tom hanging up on the carpenter. More on Tom���s behavior shortly. 2. Now for a lie that is going to cost you a fortune. Tom charges for the best paint, but uses contractor grade. Tom���s contractors left cans on the job site. None were the Benjamin Moore Aura paint Tom claimed he used. The folks at the Benjamin Moore store confirmed the paint looked like contractor grade because it was. Tom saved thousands by switching paint. In a few short years of Low country heat, sun and salt air, this paint will fade, chip, blister and peel like contractor paint does, and I will be due for another paint job. Some say ���You get what you Pay for.��� Not true. Hire Tom and not only will you get a lot less, you will be on the hook for thousands to undue the damage he causes. Just as an example, much of my exterior trim was oil -based. Tom painted over that with latex. I have no idea how I shall resolve this problem, but it will not be cheap. 3. Tom does not do the work he claims. a. When you hire Tom, you learn a lot about painting, because you do most of it yourself. One of the things I learned was coverage takes at least two coats, which is what my contract with Tom stated. Along with a long list of quality problems, interior coverage was light in many places. The Benjamin Moore representative showed me Tom���s account. He had not purchased enough paint for two coats. b. The second thing I learned was the criticality of caulking. Without it, water gets under panels and causes the underlying wood to rot. I have spent a tremendous amount of time inspecting the exterior of my home and saw no evidence Tom���s contractors sealed cracks and cervices with caulk or anything else. Looks like I might be on the hook for that paint job and a lot of rot remediation long before that contractor grade paint starts peeling. 4. Tom spreads paint, but little else. Our contract stated repairing small cracks, surface imperfections etc. I consumed an entire roll of blue painter���s tape marking places where Tom painted over problems. Tom never repaired these, so I spent a few more hours removing blue tape. I asked about the paint he left all over the electrical plates and he stated ���Sorry, not in the contract���. He suggested I buy and install new ones at Wal-Mart. This was a good idea, so I did it myself. What about those dirty rusted vents? Tom came back again with ���Sorry, not in the contract.��� Tom may not like painting, but he loves debating the nuances of every clause in his contract. He might want to consider a future in contract law, but people hire lawyers to argue for them, not with them. 5. Tom���s work is so bad even he cannot take pride in it. If this seems unbelievable, just ask him. When Tom wanted a release from our contract he stated, ���we don���t feel we can progress any further and provide a finished product that that will be satisfactory to you or something that we would be proud to say we did���. If Tom���s own words do not make the case, his wife���s will. She came over to inspect the job and admitted the cut-ins and window work was sloppy and unprofessional. She pointed out the only surfaces unmarred with blue tape were the baseboards, which she painted! Why did I not hire her? 6. As if Tom���s work was not bad enough, his behavior is worse. Tom does not believe ���The customer is always right��� Indeed, he believes he will be the first person in the history of commerce to win an argument with a customer. On a number of occasions, he hung up on me. Tom is also a big fan of doling out lectures, tutorials and condescension. Dealing with Tom gets old fast, but not to worry, he will take your money and walk off the job with the bulk of the work done poorly or not at all, so you will not have to deal with the unpleasantness of throwing him off the property. The good news about Tom is he does not discriminate; he treated the carpenter and other contractors with the same contempt, rudeness, disdain and condescension he showed me. I would quote the contractors, but this forum does not permit that type of language. 7. It is not a lie, if you believe it. As horrible as Tom���s work is, he is not a con man. He did make a half-hearted effort to complete the work; he simply lacks the dedication, work ethic and attention-to-detail necessary to paint. What makes him convincing is he believes he can do the work and when he believes it, so do you. I hate to admit it, but I did not realize his dishonesty and incompetence until I had given him far too much money and allowed him to make a mess of my home. I am embarrassed by my gullibility. I only admit it here to spare my neighbors aggravation, frustration and expense.
    - Michael M.
  • A
    Under Pressure
    Great! The house looked amazing the day it was done, but after a day or two some rust/dirt off of an upper gutter washed down to the side of the house (due to rain) and made a slight stain on our siding. I called and they sent someone right out to clean it up. Just to be clear, that was not their fault at all since the cleaning probably loosened the dirt that we had not cleaned in the first place, but the fact that they would come right back out and cleaned it up anyway speaks volumes. I will definitely hire them again.
    - Gabriel B.
  • C
    Charleston Painting Contractors
    The painting crew was great. Professional and careful. I have found a few drips, but nothing serious. They did a good job of cleaning up after the job. The service from the office and the salesperson was disappointing. Numerous phone calls were never returned. In at least one instance it was necessary to speak with the salesperson about an issue with the job (type of paint). He did not call back until late the next day--way too late.
    - Robert C.
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Home Exterior Specialists in Mount Pleasant

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