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Tile Installation reviews in Mount Pleasant

Real People ~ Real Reviews ~ Real Results

  • Wonderful! Mike is very professional and is a perfectionist when it comes to his work. He is great about communicating issues and challenges, he is punctual and realistic on time schedules and he delivers quality work at a reasonable price. I'd hire Mike in a minute and I recommend him highly.
    - Jennifer T.
  • After talking with Drew about a small tile regrout in my bathtub area, he actually showed me how I could do it myself and save the money. He included a couple of pro tricks as well. Although I didn't hire him to do the work (because he showed me how I could do it), honesty like that will earn Harbor Flooring my business for my next project.
    - Anthony G.
  • I really can’t say enough good things about this company. The owner, Drew, came to my house and discussed the job with me personally. Nothing like a personal touch. Then his crew got started with the design and tile I chose, and not only showed up when they said they would, but finished the job when he said they would as well. And the work?? Perfection. No mismatched or uneven tile/grout lines. I took my time and looked for imperfections and it was pretty flawless. These guys are awesome and I’m telling you, as a contractor myself.. I know how hard it is to find good tile guys. I would recommend them to anyone! Hats off Drew. You run a tight ship :)
    - Joshua G.
  • Other than his wife being pleasant on the phone during scheduling, everything went wrong. He didn't show up for an appointment and blamed me. Then, because I needed to get the work done before a tenant moved in and didn't have time to contract another company, I needed him to come out and do the work still. He sent in what his wife called their "best tile guy" and the grout was a mess and if I didn't oversee the job myself, it would have been much worse and the materials wouldn't have been what was quoted. The Shower door cost $100 to fix and failed in 2 weeks and he kept saying that he would go back and fix it and never did. I had to give up and call another company.
    - David G.
  • Mr. Lemmons started the work and was told at the beginning that this was a time sensitive matter in order to complete the closing on time. He agreed and said he'd be complete with all repairs in two weeks. Once he started repairing the structural damage, he found further damage that required a total renovation of the guest bathroom including the floor joist, some studs in the wall, and the tile stand up shower. So what was supposed to be two weeks turned into five and a half weeks and because i couldn't keep our rate locked in without a fee, and we had to get the house reappraised after he finally finished the bathroom, it ended up costing me and my wife around 2000 dollars extra at closing and that's not including the cost to rent the house we were staying in for another month because he didn't finish in time. I had to go back on MY WORD three different times to our landlord which is what upsets me the most. Per his contracts with the homeowner, he was supposed to get paid a certain amount and the rest when the work was complete. After they fulfilled their monetary obligation PER HIS CONTRACT, he kept coming back and asking for more money and when they would decline, he'd walk off the job and be unreachable until he was ready to show back up. He did this a couple times. To make a long story short, all of the work in the bathroom that was completed has to all be torn out again and installed correctly. The tile that was layed looks like a kid did it. The shower pan holds water against the wall in two places. Under the shower drain, we found a piece of cardboard stuck in it. The shower and the sink HAD NO PLUMBING UNDERNEATH THE HOUSE THE EVENING BEFORE CLOSING! And that was found by the homeowner. The structural work underneath the house isn't right. There is still a fall in the floor in the hallway. The roof repair that he did doesn't have the proper material on it. It goes on and on. He was paid close to 12,000 dollars. This man does not have a thimble of integrity or pride. If you hire him, YOU ARE A FOOL. You've been warned. My next step after this review is legal action. I do not want anyone to go through what we did and I'm going to do everything I can to prevent it.
    - Patrick T.
  • It was terrible! The quoted price was a good one, but it wasn't amazingly low. The labor cost was comparable to estimates from other places we'd checked. The materials price was a bit lower that others even though the brand and material was the same. Sales said it was because they bought in bulk and had a big warehouse. The first trouble became apparent when they had trouble confirming when supplies would arrive for our job, and the delivery truck didn't delivery everything as expected in one drop off. They also underestimated how long the work take. They promised 3 days. A "good" estimate would have been at least a week. By the 6 month mark, it was still not both 100% correct and complete. During some of that time we had to arrange to stay at a cheap dog-friendly hotel, because our dog boarding reservation couldn't be extended because of pre-existing holiday reservations. We spent Easter Sunday in a cheap hotel with our large dog as a result. Meanwhile, because they were behind schedule and knew I was upset, the subcontractor made his men work on Easter to catch up (we didn't ask them to work on Easter, but they were so behind the sub manager made them). That raised some serious eyebrows in our HOA neighborhood. When I kicked the subcontractor out, he (the sub) began to text me. I don't know if the texts were true, but the sub contractor leader told me that the general contractor was refusing to pay him because I'd kicked them out. He was desperate for pay because one of the guys on his sub-crew has a very ill child back in Brazil and they need the money to pay for his care. If that's true, I feel terrible about it, but it also sets off extra alarm bells in my head about things that I don't want to get caught up in... like trafficking or under the table payments to unlicensed or uninsured crew members who might also be undocumented. I thought I was working with an above-board company. I have no proof that it wasn't, but I also knew I didn't want them back in my house. To give Wilson's a chance to correct the error (lawyer's advice), we agreed that a different sub contracting crew could fix the issue. But that resolution was a long nightmare too. Even the final crew was disrespectful. Instead of doing their job, they played with my wi-fi enabled devices (I discovered then when their data synced to my phone while I was away and they were "working" in my home (on a behind schedule project). Wilson's promised us many months ago that they would reduce our final bill to offset the hassles we've been through (extra boarding fees for the dog, extra hotel fees when the house was unlivable, cost to replace all photosensitive smoke detectors in the house, extra cleaning fees -- some of which we did pay out of pocket, and to make up for the delays and unprofessional actions of various members of their company/subcontractors along the way. But, they have not yet provided a final billing statement in writing nor have they provided a receipt indicating that our final balance is $0.00 (despite numerous calls reminding them to send us a finalize receipt), so we have yet to see how well that will go. In any case, I would not recommend any of their services to anyone for any reason. I don't even trust the other more positive reviews posted about them on Google because one of the 5 star reviewers turned out to be the installation manager on our project. Later, he was moved to a sales position and we were given a new installation manager who had called in sick for most of the time we needed to speak to him. Stay away from Wilson's Carpet Plus.
    - Bryna G.
  • Sharon, my sales consultant gave me confidence in my selection and remained in touch until the installation was complete. My bathroom had a lot of angles and I was concerned about how the installation would look. The tile installer laid the floor out in several arrangements before choosing how he would proceed. He was thoughtful during this step and as a result the floor came out beautiful. They cleaned up after the job and grouted the next day. Overall I am very satisfied.
    - Rosemarie B.
  • Apex Contractors did an outstanding job on our new home. The interior was completely redesigned. The exterior was updated with a large front porch. We also added a 1/2 bath, master bath, and master bedroom. Paul and crew were always professional. Apex worked very hard to keep this project within our time frame and budget. We would recommend Apex to anyone looking to update their home! Pictures coming soon
    - Corey R.
  • Beautiful work. We had an old fiberglass tub. He took it all out and added beautiful tile all the way from the floor to the ceiling. We had to wait 4 months for him to come because he's that busy. He was here exactly when he said he would be and the finished when he said he would. He paid exquisite attention to detail. They were very professional.
    - Craig H.
  • I feel Commonwealth Contracting is very easy to work with. Mike Eippert always responds to any questions we may have had during the process of the work. This is the second major renovation we have had done with "Commonwealth" and both times we were very happy with the results. I will say you need to be patient with how long the project may take. We realized all of these contractors are extremely very busy at this time. However, quality was much more important to me than speed, and all of the work we had done is outstanding. As far as price they are not the cheapest nor the most expensive, however, I feel comfortable that what we paid for the complete renovation was very fair. To me "Quality" of work done is most important and that is what "Commonwealth" provides.
    - Michael S.
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Tile Installers in Mount Pleasant

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