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Furniture reviews in Johns Island

  • A
    Drae's Professional Furniture Repair
    - RICHARD B D.
  • F
    McCorquodale Transfer, Inc
    It went terribly. McCorquodale agreed to move furniture to storage for the first 2 weeks of June, 2014. We agreed that certain small or delicate items (e. g. an antique grandfather's clock) could be stored in the house. All the remaining bigger items were to be stored with McCorquodale off-site. Among other things, without permission McCorquodale attempted to store everything possible on-site. E. g., it moved large Stickley-Furniture ladies and men's dressers from the first floor to the third floor. In doing so, it had to make a 180 degree turn on stairs. In the process it scratched the dressers down to bare wood and got paint on them. It similarly damaged other pieces of furniture that it moved to off-site storage. Contrary to our agreement about storage locations, it moved items my wife and I had stored on the floor of bathrooms from the floor into the bathroom tubs. In the process it scratched the porcelain surface of the tubs. In one bathroom McCorquodale used guest towels my wife had stored in a bathroom to place on the floor of the bathroom as padding for the items it was putting into the bathroom. These towels were left filthy and not replaced. A McCorquodale mover entered the house with a piece of gravel in his shoe and scratched down to bare wood the hardwood floor that had just been refinished. It crammed two twin mattresses and two twin box springs, together with the bed frames and other items, into the laundry room Paint was knocked off the walls in various places and dirty/greasy marks were left on the walls, probably from movers' hands. When we complained about all the damage, McCorquodale acknowledged that the damage had occurred. However, it refused to take responsibility for the full cost of making repairs. Instead it  unilaterally chose to apply a limitation of damages provision from its storage contract to the damage caused in the moving. (There were two contracts, one for moving and one for storage. The moving contract had no limitation of damages provision; that provision only appeared in the storage contract.) When I objected, McCorquodale unilaterally declined to discuss the matter further and simply sent me its check for the limited damages amount. When I further objected to this and sent further communications attempting to continue some amicable discussions, McCorquodale simply ignored my communications and did not respond. Despite initial offers to suggest services that might repair the furniture, McCorquodale never provided those suggestions despite my request. As to the scratched tubs, it suggested using a "Magic Eraser" on them, which proved to be totally futile.
    - Thomas E.
  • A
    Southeastern Galleries
    Excellent service and selection.  Free delivery.  Free design services.  Their prices are initially high but they WILL negotiate.  I shopped several lower priced stores first and they matched the price to keep my business. 
    - William B.
  • B
    Ash & T'S Consignment
    The owner can be a bit brash, but I later learned she is facing surgery and was a bit stressed.  The employees were extremely helpful and professional as I stated above.  We have to remember that business owners we deal with have families and personal trials just like us.  They also have a business to run and that can be very stressful in any economy.  Personally, I am grateful to be an employee.
    - Bobby W.
  • D
    Leisure Depot
    The furniture is good quality..the cushions were made of the wrong fabric and had to be made over twice..the original sales manager, who took our order, had left and we were passed from one uncaring person to another.
    The original delivery did not have all of the pieces we had ordered and the lamps were the wrong color. It took four months to get an "almost" correct order... the cushions on the dining chairs are still the wrong fabric--but we gave up! They look acceptable.
    - Donald R.
  • A
    Drae's Professional Furniture Repair
    We are very pleased with the work. The repair is not noticeable unless you know exactly where to look. Well done job!
    Drae calls to let you know status of work. He also calls to before pick-up and delivery.
    - HELEN H.
  • F
    Williams Ski and Patio
    We worked with the customer service manager to find a carrier that could deliver by a specifice date, since we would only be in South Carolina for the weekend.  The carrier was great, delivered on time and even assisted with unpacking and removal of the packing materials. However, two of the pieces were shipped damaged  - you could see they were manufacturing defects and not damaged during shipment.  In one case, all of the casters on the coffee table had been changed to white when all of the other pieces had brown ones.
    We took pictures with a camera phone and immediately contacted the store to notify them of the damage and arrange replacement for the end of May when we would be back in South Carolina.  Initially the customer service manager wanted us to take better pictures even though we would not be able to do this until late May, when we returned. We told him they would see the damage/defects when they picked up the furniture.  Then he told us he would have to deal directly with the manufacturer so he wasn't sure if they could resolve the claim and ship to arrive by the end of May.  We reminded him that there was another set on the floor and they could ship us replacement items from that set.  That was the last we heard from him until we contacted the vice president of the store via e-mail in early May.  Immediately after contacting him, the customer service manager called and said he would work on shipping replacements to arrive by the end of May.  He called us again on May 24th. which was the day we arrived in South Carolina.  He told us he had been very busy but would get back to us with an update on the replacements.  We provided him with home and mobile phone numbers.  As of today, June 8th. we have never heard back from him or anyone else.
    - SUSAN K.
  • F
    Not well.  I understand the company is struggling, but so are many businesses, but that is not a reason to take advantage of customers.  I will not refer this company.  I reported it to the Better Business Bureau, where the company is not a member but had a negative report before my dealings, which I did not check.

    Do's:  Please check the Better Business Bureau.  Ask for referrals.  Request to see a book or list w/pictures of items repaired by the company.  Check out the company thoroughly.  

    I will pay closer attention to companies and will  hire only ones with good ratings and more than a few ratings.  I feel some consumers do not report bad experiences or bother to check sites such as The Better Business Bureau or Angie's List.  

    It is important to deal with a company that strives for good customer service and the back the quality of their work and service.
    - Richard P.
  • A
    Matt had not done highlighting before so he consulted a faux finisher for guidance. The results were better than we had expected and were well worth the expense of re-doing the cabinets even though there was an increase in price due to the added labor of the highlighting.
    - Fred & Joyce M.
  • A
    Casual Furniture Restoration
    - Sarajane D.
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Custom Furniture Makers in Johns Island

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