rebuilt deck railings, reset fence posts, repaired termite/water damage in crawl space, hung shutters and window box, numerous handyman jobs in prep for house sale UPDATE: also repair hole in kitchen ceiling on a day's notice.
Nathan and his crew had built a sleeping porch and daybed swing for our neighbors and came highly recommend both by them and Angie's list. We found ourselves with a growing and changing list of carpentry and handyman needs in preparation for putting our house on the market for sale. We contacted Nathan with a few needs initially. I called him on a Saturday and he arrived promptly on Monday to give a quote for deck repair/reinforcement and a couple of smaller jobs. We were undecided on whether to replace the upper part of the deck. A home inspection suggested we didn't have to. By the time we decided to have the work done, the ice storm hit and everyone was delayed for obvious reasons. Nathan was excellent about being in touch and letting me know when I could expect him. In the meantime our list of jobs changed often and Nathan took that in stride. Ultimately Nathan and Mike started the Monday after the storm and had a list of about 20 items including rebuilding the deck railings. They arrived at 8 am and got straight to work. They worked diligently Monday and Tuesday always promptly starting and 8 and finishing about 4:30. They were polite and pleasant. Nathan even hauled away some items not related to their work when I asked. Wednesday morning they showed up with a much larger crew and I was concerned that would mean a greater expense. (The jobs I asked of them had changed so many times, I was no longer sure what the my tab would be.) Steven worked inside for 2 days replacing hinges on all our doors, changing weatherstripping and thresholds, installing a ceiling fan, changing knobs and hinges on a vanity, replacing a front porch light, extending a gutter, installing a window box, and tightening some faucets. Jamie and Chris took over and finished the deck, then Jamie used treated wood to reinforce some areas in our crawl space that had been damaged by water and termites. While in the crawl Nathan noted an additional leak and took my husband to the area to show it to him. Plumbing is one of the only areas they do not handle a lot, so they recommended another provider to check that out. Many people would not have even mentioned it if they couldn't fix it. In the end, the tally was just $600 more than the original estimate. We were pleasantly surprised given that I had added about 15 jobs to their list and it had taken 4 days instead of the originally estimated 2-3 days (for the first short list). We met and observed a total of 5 guys from BHR and every one of them was pleasant, polite, kind to my children, and hardworking. It was an exceptional experience in every way. We are likely ruined for all other contractors as I doubt BHR will come to our new home in Tennessee for future projects and other crews will surely pale in comparison! UPDATE: Much of the work Nathan and his guys did for us was in preparation for us to put our house on the market. Our house sold in 5 days, and, three months later, we had a mover put his foot through the attic into our kitchen ceiling. We had a walk through with the new owner scheduled for less than 48 hours later and were moving out of state. We needed quality work done fast. Nathan took care of us once again. He had someone out to repair the ceiling within 24 hours and it looked good as new for the walk through. I doubt he can always be available on such short notice, but he understood our situation and saved the day.
