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Hvac Repair reviews in Hilton Head Island

  • F
    Superior Heating & Air Inc
    Just found out that we were victims of fraud by Superior AC. They used the old bait and switch...sold us a 3.5 ton AC unit and installed a 3 ton AC unit which cannot service our 2000 square ft house. Unfortunately we just discovered it after several years when another HVAC contractor came in to service and wanted to know why we only had 3 tons. Superior has yet to return my call! BUYER BEWARE!!!!!!!!!!!!!!!!
    - JENNIFER M.
  • A
    EAC Heating & Air
    Outstanding service, but what I have come to expect from EAC. I have an HVAC maintenance contract with them and have always been pleased with that, but this time i used them to replace my two aged systems. Dan was patient and responsive in helping me decide which units i needed to buy. Gustavo and Miguel performed the install of the two units efficiently and with consideration for my home while transporting the equipment in and out of my house. They were polite and they cleaned up during and after the install. I highly recommend EAC.
    - James K.
  • A
    EAC Heating & Air
    At the end of December 2008, our air conditioner/heat pump died. I received estimates from thee companies for the removal of the existing equipment, installation\ setup of the new system, new lines\ sealing them, and a new thermostat. E.A.C. Heating and Air had the most competitive price. They also included maintenance on the ac unit. The E.A.C technician was very knowledgeable, friendly, and the installation went quickly. We could not be happier. Every time we have had a technician back for semi-annual maintenance, they have been professional and courteous. I highly recommend E.A.C Heating and Air.
    - Maggie M.
  • A
    AIR REPAIR INC
    I have used Air Repair for several repairs and maintenance issues with my A/C unit in The Moorings in Palmetto Dunes. Ken and his team are always quick to diagnose and fix the issue, and provide honest feedback about whether or not you need a new system. Each time they have been able to fix things when other larger companies have told me I needed a new unit. This kind of service means I will eventually buy my new unit from them when the time comes! My sister always uses Ken and his team at Air Repair and has similar positive experiences. There are so many companies to choose from in the Hilton Head area, and unfortunately I chose the wrong one 7 years ago when my unit was installed. I am so glad I found Ken and his team to help keep my renters cool from now on!
    - Mara R.
  • D
    Gochnauer Air Conditioning and Heating
    Initially we were very happy with this company. That didn't last past the first couple of years. We have had continual problems. We have had to have them install accessories to prevent the "dirty sock" smell for quite a bit of money (after several years of no problems). One unit in particular has given us a lot of trouble. We were told by Trane that their sealed units do not leak...that is the meaning of the word sealed. This was not the case in our situation. Gochnauer not only gave us a hard time over this, but didn't want to do a thorough leak test on it initially...they said they did a cursory check and couldn't find the leak, but it was clear it was leaking. They said they would put refrigerant in it and see what happens by the next service visit, and had the nerve to try and charge me for the refrigerant. After much arm twisting they removed the charge for the refrigerant. Trane told us this should be a warranty repair. Finally after much arm pulling they did fix it, they say. However, after one year, the unit needs refrigerant again and another part got burned out due to the leak. Doesn't sound like they fixed it the first time does it? I was also told my service contract lapsed. I asked how this could happen. Why didn't they call me or notify me by mail? The office clerk told me they are "paperless" and that I was called several times, but they got no answer and claim I did not have an answering machine...that is news to me, I get phone messages all the time. I even told her I would hang up and she could call back to prove I have an answering machine. She also claimed I was emailed the information. I went back through my emails, and never saw one from Gochnauer. She was very rude and claimed I yelled at her...wouldn't you be upset? They might sound like they have a good reputation, but in our opinion they are not good. Hope this review prevents someone else from having to deal with the mess that we have.
    - LINDA H.
  • A
    Gochnauer Air Conditioning and Heating
    Gochnauer was great. They responded quickly to our inquiry. They did an analysis and provided a recommendation, with alternatives, and they explained it to us in detail and answered all of our questions. The price was competitive. They coordinated other contractors needed to complete the work. The work was done on time and complete. They were professional all the way through. Highly recommend!
    - Ray C.
  • F
    A&E Air LLC
    I was impossible to get Kurt or Allen on the phone. When someone finally called me back I noticed the call came from an "unlisted number." Kurt was here on a few occasions but what he charged for fixing a problem, was actually never fixed. The installation was mostly done by his son Allen who apparently has no idea what he was doing as per the comments from three others mentioned above.
    - Jean S.
  • A
    EAC Heating & Air
    We discovered that the old ducts were in bad shape and decided to replace. Decided to move the air handler to the attic and most of the ducts to ceiling and wall which was much more efficient and less expensive. Got comparable estimates from 3 companies and EAC was the lowest. I was happy because we have used them for several years for service and I have been pleased with that. Everything turned out very well. A few minor adjustments need to be made and an additional vent added and some restrictors placed in some of the ducts to balance the airflow and some additional insulation placed on a duct below the unit. Everything was taken care of and they left everything as clean as it was when they arrived.
    - TIM K.
  • A
    A&E Air LLC
    We have used A & E many times and find them to be excellent.  This is the second one they've installed for us, and they've done my maintenance and any repairs for the last ten years.  I just recently had the new unit put in I believe about March.  I would suggest to friends and family that they call them if they have any air conditioning and heating needs.
    - Sheila E.
  • A
    Gochnauer Air Conditioning and Heating
    Outstanding. Mr Pinkney was professional, thorough, informative and helpful. He had the system up and running in an hour or so, explained the repairs fully and diagnosed some potential future issues. He went above and beyond, identifying a hole in the roof and replacing a couple of attic light bulbs I couldn't reach. Gochnauer and its representative stand head and shoulders above local HVAC companies we had dealt with previously in terms of responsiveness, professionalism, price and integrity.
    - Chrisoph C.
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HVAC Contractors in Hilton Head Island

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