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Find Top-Rated Hanahan Auto Repair Shops

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Auto Repair reviews in Hanahan

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  • Horrible customer service. Was given a pick up date and time. Got there and stood around for 3 hours. Camper was not ready. Scheduled a second pick up date and time a week later and camper still wasn’t ready to go. approached manager to complain, his response was, “did you purchase something because I don’t recognize you?” Also told by the salesman “these types of services are just not a priority, I’m sorry.”
    - Cathleen M.
  • They are reasonable. They are cheaper than a dealer. They are not trying to dream up stuff. I have a used vehicle so they could there is plenty they could do, but they attend to what I am going in there for. Then they will tell me of anything else that I should consider. They will also tell me that this can wait 6 months if you wanted wait 6 months. They are great to work with.
    - PEGGY D.
  • Pat's is very honest with their evaluation, and reasonable in his service. As a female I never felt like I was being talked down to, or ripped off. The work was done quickly, and was back on my way. About 1 month later, my check engine light came back on . Went back to Pat's and found out it was the same problem. They quickly checked on the part, and will be replacing it again tomorrow. I will always use them for all my auto work. I trust their work, and they stand behind their work. Hard to find this combination out there today
    - Judi C.
  • It was on a relatively new car that is under warranty.  I have been exceptionally pleased, from buying the car there and the service that I've received. Purchasing the car was a very comfortable experience. I felt like a good deal. I got a brand new car. I'm happy with the car but I'm also happy with the dealer. They are very upfront with what needs to be done, what the charges are and are always very professional about doing the work and explaining to me what was done and why.
    - Ann-Marie C.
  • I've used them for about five years. They are always good. They've lived up to any problems the warranty covered. They don't only cover everything, they look for stuff so they are really good. They are about three blocks from my house. My service provider is just a great guy. He tells me what I need in case I need it and even if I don't need it.
    - Jerry O.
  • I expected the worst, call the AC guy.. so expect to PAY big was my thought..Not even close!!. Brian arrived early (thats a first for AC companies), he was polite and immediatly went to work inspecting the issue for my AC. After about 20 minutes he found the problem and repaired it quickly. The BEST about Blanton's was there was no Up-sell, he did not tell me I needed this or that as the last company did. (my house is only 7 years old).. he fixed the problem quickly and ran a freon test and did a full inspection and came back all was working and okay.Before he left he tested the return & supply and said all was good. It might seem a bit expensive to have someone replace a fuse and fix a broken copper wire, But I could have never found the problem that quickly. Well worth every penny. Tonight I sit in my home at 76 degrees after 6 weeks of hesitating who to call and wishing for AC. Blanton's is who I will use for any Heating or AC problem in the future.
    - James W.
  • Two hour wait.  My upsetting concerns is that it was a simple brake pad replacement for the front.  NO turning rotors or draining fluids, no extras.  They advertised $88, but when they presented the bill, it was WAY over $88.  They don't tell you about the $15 "shop fee." 

    Don't be lured in by their price.  They'll tack on more.  I can't help but wonder what the shop fee had been  if I had done the back brakes too !!!!!

    - Scott W.
  • Hopefully, most of their customers have a better experience than me. Who knows, maybe my experience was a fluke, luck of the draw kind of thing that hardly ever happens here. I don't know? I will just try to tell you my side without being negative or biased. 
    My check engine light came on, took it to a part store to have it diagnosed and the code was a catalytic converter code. My normal mechanic was horribly sick and couldn't do the job so I went to a well known local shop that Tuesday. They said it was the engine wire harness and referred me to Autotech. I called and talked to Ralph and dropped my car off that same evening at 530pm with the diagnostic report from the other shop. Wednesday afternoon, he's still working on it can't tell me anything. Thursday afternoon, he thinks it's transmission but doesn't know for sure. Friday, he changed the TPS but it still runs rough and he thinks it's the cat after all. Now we just need to order the part. Ralph was kind enough to let me order the part b/c I can get it cheaper. Saturday he got the part but he needs a replacement clamp(he had to cut the old one) and he informs me the labor is $120 - $145 . Monday afternoon he's done. I come straight after class around 5pm, the bill is now $220 for labor. As I'm driving away, about .25 mile down the road, my car starts "hesitating" and the check engine light comes back on. It's late my kid is hungry so I just go home. The next day my bank statement shows I was charged twice. I call and talk to Phil for the first time. He says come and get a check for the extra charge. He later calls me back and asks me to bring proof (I already had it printed out to bring). I go back to the shop, that referred me, about the engine light. They reset and test drive it and say it's fine. The car is still occasionally hesitating for me. The day after that (two days after getting my car back) my car is running bad and didn't want to start this morning. After several attempts, talking to her and giving her gas she finally did. This same day Ralph calls me back to tell me he's only received one of the charges. My bank still shows two. And to be honest, at this point I lost my cool. Anybody who knows anything about cars knows it only takes 30 mins to change a cat in shop, on a lift and 20 minutes to change a TPS. Bottomline, I'm not happy with this shop and I will not return, not to Autotech and probably not to the well known shop who referred me. I give a 'D' instead of an 'F' b/c he did let me order my own part (although he over charged me the $100 I was saving anyway)
    - Ana M.
  • I cannot say enough good things about this place!  I pulled up without an appointment with an emergency repair and less than 2 hours later, I was out the door.  The place is clean, huge waiting room with wifi, a big screen and super-comfortable seating, free soda/water/coffee/tea, very low prices and HONEST.  They have a free shuttle service and they are so friendly and helpful.  They checked out the whole vehicle and let me know the issues that needed to be addressed (in addition to why I was there in the first place) and emailed me an estimate for the other work.  They even shopped around for the best price on parts and let me know that I could get some work done for free at a dealership due to a recall on a part.  And when I got in my truck to leave, there was a thank you note and a surprise treat in it.  I will never go anywhere else.
    - Tristin I.
  • I first contacted Hanahan Auto about making an appointment for Saturday to change my oil and fix an oil leak. The man on the phone told me it is first come first serve on Saturday. I went in early Saturday morning and waited about 5 minutes as no one was manning the front desk. When a man walked in I told him about my problem and he said "we really don't take cars on Saturday, we mostly use it as a catch up day". He was nice and talked to me about my problem and offered to talk with the mechanics to see if they could fit me in, but i didn't want to cause them to get behind on their work. I went back Monday to drop my car off. I asked the man at the front desk to call me when the car was done. Come 4:00 I had not heard anything and had to call them (after leaving a message around noon asking if the car was ready). Now, the oil leak is 5x worse. Half a tank of oil has leaked out in a months time. I called and left a message expressing my concern and asked them to call me back so we could discuss fixing the leak. They didn't call back.

    Update: took my car to another shop to try and fix the oil leak - they charged twice as much and the car still leaks.

    - Luke E.
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Auto Repair Shops in Hanahan

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