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ASI - Authorized Service Inc

Founded 1974 • Angie's List since June 2006

B Rated | 59 Reviews

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Description

ASI Authorized Service Inc is a family owned and operated Greer, SC based business servicing Greenville SC, Spartanburg SC, Pickens SC, Charleston SC and Asheville NC areas. We specialize in many types of Appliance Repair needs (including Sub Zero Repairs), and we offer factory certified care and warranty work for almost all brands of any appliance. All of our Appliance Service and Appliance Repair work is guaranteed and we come to you! ASI Authorized Service Inc is licensed, insured and bonded for your protection. We run background checks and drug tests on all of our employees. All of our service professionals are highly trained and experienced in the repair and service of all major appliances....

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A few reviews for this pro…

F

RATED

01/05/2021

Our washer started making a loud screeching sound in September. ASI was sent by Maytag to service it. We were quoted an outrageous $747 for repairs. Maytag agreed to cover parts, if I paid over $200 in labor. Tech came out a month later and changed every part except the two that are covered under warranty. Washer still didn’t work. It was the drive motor, which has a 10 yr warranty. It is now Janu...

DESCRIPTION OF WORK
Washer repair

CATEGORY appliance repair

F

RATED

11/19/2020

Dishwasher part that was repaired in June 2020 broke again later. We were originally told “everything is covered under a 1 year warranty”. NOT TRUE. Only the original part replaced is covered, you still must pay for labor and their $110 trip/diagnostic fee, despite the original part that they replaced broke again, well within the 1 year warranty window. Call Mr. Appliance off of Woodruff Rd instea...

DESCRIPTION OF WORK
Dishwasher repair

CATEGORY appliance repair

F

RATED

08/05/2017

This company was hired through American Home Shield to repair our dryer and ice maker. They came out to repair the dryer. I mistakenly did not test the dryer before they left. We tried to dry a load of laundry but the dryer stopped, showing a code of F22. I immediately called them back in hopes that they would come back and rectify the issue. We had never seen this code before. I told her what was...

DESCRIPTION OF WORK
Our dryer was not producing any heat and our ice maker was not reliable in making ice.

CATEGORY appliance repair

F

RATED

05/26/2017

The service person, not realizing I was still in the room, called his home base on SPEAKER phone, as they discussed rudely several things, including my asking him to call Whirlpool tech line while there as this refrig may be irreparable and need to be replaced. I was going to allow that to slide with just a simple comment until the two men continued talking disgustedly about the previous service c...

DESCRIPTION OF WORK
This local company was sent by Whirlpool manufacturer several times to repair a new refrig over the past 11 months. Most recently a few days ago.

CATEGORY appliance repair

F

RATED

09/01/2016

ASI said they would order the part and that it would be here in a week.  That was 2 weeks ago.  They can't tell us when the part will come in and have not offered to expedite it.   ASI does not answer the phone when you call to follow up.  You are left on hold for 20+ minutes then their system disconnects the call because no one has answered the phone.

DESCRIPTION OF WORK
ASI came out and looked at our dryer and confirmed that the error code was accurate and that we need a new control board.  The dryer is under warranty so there is no cost associated with it.  

CATEGORY appliance repair

Services Offered

Major Appliance Repairs

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General Information
Free Estimates
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
10%
Emergency Service
No
Warranties
Yes