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ASI - Authorized Service Inc

in business since 1974

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About Us

on Angie's List for 13 years

ASI Authorized Service Inc is a family owned and operated Greer, SC based business servicing Greenville SC, Spartanburg SC, Pickens SC, Charleston SC and Asheville NC areas. We specialize in many types of Appliance Repair needs (including Sub Zero Repairs), and we offer factory certified care and warranty work for almost all brands of any appliance. All of our Appliance Service and Appliance Repair work is guaranteed and we come to you! ASI Authorized Service Inc is licensed, insured and bonded for your protection. We run background checks and drug tests on all of our employees. All of our service professionals are highly trained and experienced in the repair and service of all major appliances.

Contact ASI - Authorized Service Inc

Phone Number

(864) 242-9015

Address

PO Box 2138
Greer, SC
29651

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Ratings and Reviews for ASI - Authorized Service Inc

F

Review: Appliance Repair Service
2 years ago

Our dryer was not producing any heat and our ice maker was not reliable in making ice.

This company was hired through American Home Shield to repair our dryer and ice maker. They came out to repair the dryer. I mistakenly did not test the dryer before they left. We tried to dry a load of laundry but the dryer stopped, showing a code of F22. I immediately called them back in hopes that they would come back and rectify the issue. We had never seen this code before. I told her what was going on with the dryer and she promptly told me that she was not coming back that day because she had a customer that was an hour away. My husband, son and son in law began to look at the dryer and found the manual. Did some research online and remedied the mess they left behind. I honestly question their expertise after seeing the workmanship. They originally diagnosed the problem with the dryer determining that it needed a new heater. I do hope the heater was installed correctly. They failed to put the dryer back together properly which is the reason for the F22 code. The top of my Maytag dryer was loose which caused the door to fail to close properly. They (my husband and sons) discovered that two wires were left dangling inside the dryer where they should have been plugged in inside the dryer. There was a bar bent inside the dryer that had to be bent back into proper position. The placement of the top of the dryer had to be inserted in tabs to fit snuggly. The technicians had failed to do this. This job was truly shameful. It literally looked like something that I would have done had I tried to go and repair the dryer because I do not know what I am doing! Fortunately my husband and sons were able to put the dryer back together and we are able to use it. So far the heater seems to be doing fine. The customer service this technician showed was at the bottom of the barrel. I called American Home Shield and cancelled this work order. I will not have them back out to fix the ice maker because I do not trust them. They may break the refrigerator and then not want to come back in a timely manner to repair it. I would use great caution in using this company. Hire another company! The cost of service was the American Home Shield service fee of $75.
Services Performed
- Appliance Repair
F

Review: Appliance Repair Service
2 years ago

This local company was sent by Whirlpool manufacturer several times to repair a new refrig over the past 11 months. Most recently a few days ago.

The service person, not realizing I was still in the room, called his home base on SPEAKER phone, as they discussed rudely several things, including my asking him to call Whirlpool tech line while there as this refrig may be irreparable and need to be replaced. I was going to allow that to slide with just a simple comment until the two men continued talking disgustedly about the previous service call where the customer was a "50+ year old woman wearing cut off shorts, cowboy boots, and her a**crack was showing" among other things about these customers. As this seemed to be (from the tone of their conversation) how this man and his main office personnel typically conduct business, by disparaging and talking disgustingly about their paying customers, I did not want to be a part of this and asked this man to leave my home immediately. While I was on the phone reporting this to the manufacturer (Whirlpool) my husband called to speak to the supervisor. This man was giggling, flippant, and said that when my husband (who did not raise his voice during this call) was finished 'ranting' he would tell him what he would do to amend the situation. Basically he said he would reprimand and retrain this service man, however he did not seem to take this seriously at all. I am an educated woman intje service industry myself with a number of friends who also own similar type businesses where we typically are in peoples' homes (hvac, real estate, plumbing, etc) and we all agree that this behavior was beyond unprofessional. I suggest only using this company if you would like to be the brunt of these people's disgusting personal commentary. I have never before written a review but find this company deserving of all the negative ratings possible.
Services Performed
- Appliance Repair
F

Review: Appliance Repair Service
3 years ago

ASI came out and looked at our dryer and confirmed that the error code was accurate and that we need a new control board. The dryer is under warranty so there is no cost associated with it.

ASI said they would order the part and that it would be here in a week. That was 2 weeks ago. They can't tell us when the part will come in and have not offered to expedite it. ASI does not answer the phone when you call to follow up. You are left on hold for 20+ minutes then their system disconnects the call because no one has answered the phone.
Services Performed
- Appliance Repair
F

Review: Appliance Repair Service
3 years ago

New GE Refrig needed two circulation fan motors replaced. Plastic panel broken by repairman needs replaced. GE Extended warranty is covering the repair.

A month later still waiting for parts. Facility scheduled repair and doesn't show up because they don't have parts, no call.
Services Performed
- Appliance Repair
D

Review: Appliance Repair Service
3 years ago

The provider came to my mother's house to repair the dishwasher and order and install a microwave handle. The dishwasher was repaired in one call and the handle was replaced in another.

In looking at the invoice for this service, I was appalled at the price that this company charged my mother. On the invoice it says "DW had loose screw. Tightened screw" ....for the price of $44.50. Seriously?? The service call was $133.50, and so, when you add everything up they charged her $150.00 for the microwave handle. After looking at multiple sites where one can purchase microwave handles, there was not one that was even close to costing $150.50. My mother is 88 years old, and I believe that this company took advantage of an elderly woman on a fixed income. I would NEVER recommend this company to anyone.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
4 years ago

Freezer fan was making a very loud sound, pipe feeding the ice maker was partially obstructed causing water to spray out into the fan section and ice build up was causing the sound. Would have eventually caused the fan to stop and most likely cause a motor failure (my guess not ASI)

Excellent- Arrived in 25 mins, diagnosed the problem right away and took care of it right away. Very polite, professional repairman who took great care of us. No doubt we will use them again.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
4 years ago

I believe I used ASI for appliance repair.

Overall, their service was very good.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
4 years ago

ASI tech put a new pump in our 10 year old Whirlpool washer because of a bad leak.

James did a professional job after first giving us the cost to repair and letting us decide if we wanted to repair or look for a new washer. He had the part on his truck and went right to work. He cleaned up everything, and we are happy with his work.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
4 years ago

They have come out several times to fix my dishwasher and ice maker in my refrigerator.

I have had good experiences with this company. They always come out within a day or two and are reasonably priced. They are always courteous and professional.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
4 years ago

Cleaned and inspected working components of stand alone ice machine.

Derek a repairman supervisor came out to do the work because their original repairman didn't show for my first appt. due to a miscommunication. Derek was very sweet and knew what he was doing. He also told me that my service actually was under warranty even for just a cleaning. Awesome! Overall I had a great experience and highly recommend Derek to do the work for you.
Services Performed
- Appliance Repair

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ASI - Authorized Service Inc

Compare quotes from up to 3 appliance repair experts!

About Us

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

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