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a brick chimney on the side of a blue house with two windows

Masonry reviews in Fountain Inn

  • A
    Clean Sweeps Chimney Sweeps
    The work was at about 30 feet above the ground. Garrett showed up when he said he would and completed the work as promised. This was on a hot day in July and it allowed us to close on the house as planned. Excellent work.
    - Mark J.
  • D
    Decker Home Repairs LLC
    It took several weeks for someone from Decker's to come to my house and get the 1 day job done. The windows look good, so I hope all of the work is done correctly. It is critical in order to prevent leaking around the windows.
    The porch rails, the simplest of the jobs, were not done very well. One of the top rails bowed and came loose from the pickets. They cemented one of the posts without it being leveled. The rail leaned outward and there was cement left on top of a couple of  bricks on my steps. I didn't think that it was very professional looking. I called Decker's office and reached their project manager. He came to my house to see the rails for himself. He told me it was a messy job. He assured me that this would be taken care of. After many calls and being told that the job would be done in two weeks, or week after next, or when one of the workers got back from vacation, etc. (and four months), I finally got in touch with Jamie Decker. He told me that I wasn't on "the board" for warranty work. I asked him why I was not on the board. No reason was given. Jamie also told me that my job was under quoted and that he lost money on it. I told him that was not my fault. I paid the amount that I was quoted and this was not an estimate, it was a quote. He was rude and basically badgered me for 5+ minutes. I have never been talked to in such an unprofessional manner by anyone that I have done business with.  He assured me that he would have them fixed in 2 weeks. Not! From this point on, I wasn't able to reach him via telephone again. After leaving a message I wasn't called back, I was texted! It was several weeks before the work was finally completed. 
    This warranty work was a small job that probably took a very short time to complete. It could have been completed in a professional, timely manner and this confrontation could have been avoided.
    I will not be hiring Decker Home Repair for any other jobs and nor will I recommend them to anyone.
    - Deborah S.
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Masonry Contractors in Fountain Inn

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