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Perfect Maid Carolinas LLC

in business since 2010

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About Us

on Angie's List for 8 years

Perfect Maid Carolinas, LLC specializes in recurrent house cleaning service. Also offers One Time Cleanings such as Spring Cleaning, Move In & Move Out Service. Professional, bonded and insured. For more information and to request a free estimate call 704-605-7268 or please visit our website at www.perfectmaidcarolinas.com.

Contact Perfect Maid Carolinas LLC

Phone Number

(704) 605-7268

Address

120 Academy St
Fort Mill, SC
29715

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Ratings and Reviews for Perfect Maid Carolinas LLC

A

Review: House Cleaning Service
6 months ago

Biweekly House Cleaning

Thorough and professional staff. They are very careful in how they treat your home and possessions and allow adequate time to do a great job. They are very detailed in ensuring that you understand what will be cleaned and when.

Service Provider Response
Dear Customer; Thank you for taking the time to share your experience with us. We appreciate your business. Sincerely; Mary Jones
Services Performed
- House Cleaning
A

Review: House Cleaning Service
2 years ago

Deep Cleaning of a residential home in preparation for an appraisal, and to clean the house as we live in it.

Very smoothly. They were professional, fast and did a great job. Mary Jones and her team were thorough and made sure they left the house looking and smelling clean! Would definitely hire them again.

Service Provider Response
Thank you for taking the time to do this review. We appreciate your business and we look forward to hearing from you again.
Services Performed
- House Cleaning
A

Review: House Cleaning Service
2 years ago

General house cleaning and bathrooms

Great job, added some extra time to do additional work

Service Provider Response
Thank you very much for taking the time to review. We would love to be at your service again. We appreciate the business.
Services Performed
- House Cleaning
A

Review: House Cleaning Service
2 years ago

General house cleaning

Their service was excellent as usual. I have used Perfect Maid Carolinas for my house several times and they are very thorough. Scheduling my cleaning is easy. They are punctual, something I appreciate very much, they work fast and carefully. They know my house and are pet friendly, which is also very important to me. I highly recommend them.

Service Provider Response
Thank you for your review. We are always glad to help. Please call us any time.
Services Performed
- House Cleaning
C

Review: House Cleaning Service
2 years ago

house cleaning

Mary went through my home and told me exactly what services I could expect from her company. However, I found that they missed areas on a consistent basis. I started cleaning these areas myself and then decided, since I was paying them to do it, they should. Some of the areas I am referring to are counters not cleaned, floors left with food on them, trash cans not being emptied, and mold growing in the shower. I brought these areas to her attention and she said they would try harder and I should continue to let her know the areas they missed. I did not ask for or get any refund or discount for these problems. She decided I was too hard to please because they couldn't meet my expectations, even though I was told to expect this as part of my service. Mary is no longer cleaning my home and I would not recommend her unless you are willing to clean the missed areas yourself.

Service Provider Response
Perfect Maid Carolinas provided services to this customer for about a year. During this time we took care of every complaint for bad service immediately. All corrections were done the same day every single time. We keep detailed records of all customers' complaints. After reviewing this customer's file I found one complaint for a couple of mold spots in one of the showers which was taken care off the same day and another complaint for a counter that was missed and which was taken care off immediately, all other complaints were petty given the circumstances. I'm the business owner and I personally take care of every complaint received from every customer. I don't take this duty lightly because our good name depends on it. If a customer has something to say, we listen. We want to make sure we are keeping our promise of providing a quality service. We train and supervise every cleaners to make sure this promise is kept. Of course humans make mistakes; when a cleaner does not do a good job, we correct the issue immediately and we make sure the cleaner gets the feedback so he/she can improve. We ask customers to communicate their concerns to the office so a supervisor can handle the situation with professionalism. We are very sorry that after a year of service things still did not work out with this particular customer. We discontinued their service because we realized that no matter how hard we tried we still did not meet their expectations. Mary Jones Perfect Maid Carolinas LLC In business since 2010
Services Performed
- House Cleaning
A

Review: House Cleaning Service
3 years ago

General house cleaning, bathrooms and living areas, floors.

This was my first experience with a professional cleaning service so I called with some questions up front. They were very responsive (both email and phone) and helpful prior to the visit. They showed up on time, asked a few questions, presented options, and went straight to work. Overall, I was very pleased with the results, added an extra hour for some additional work, and would hire again. They did in two hours what would have taken me half my weekend to get done. Note that the coupon is listed as 4 hours of cleaning, but they send 2 people for 2 hours (4 hours total).
Services Performed
- House Cleaning
A

Review: House Cleaning Service
3 years ago

General House Cleaning.

They were on time and proceeded to work immediately. Everything was done to my satisfaction and I'll call them again in the future.

Service Provider Response
Thank you for taking the time to write a review about our company. We appreciate your business and look forward to hearing from you again. Sincerely, Maricela Jones
Services Performed
- House Cleaning
B

Review: House Cleaning Service
3 years ago

I had them clean all my baseboards and floors. I had asked for my cupboard doors to be cleaned (both sides), but neither provider spoke english and they cleaned the regular doors in the house instead. I will have them come another time and be clear when I make the appointment about which doors I meant.

They did a good job with what they cleaned. I was very pleased with the work. I had a hard time making myself understood.

Service Provider Response
Dear Mrs. [Member Name Removed], Thank you very much for taking the time to write a review about our service. Your opinion is important. It does appear like there was a misunderstanding and we apologize for it. We use a specific name for each type of service that we provide e.i. regular cleaning, spring cleaning, etc... What each of these services include depends on the company. To avoid misunderstanding and to make sure our customers receive the best service possible for the money they pay, we explain and discuss in detail the cleaning routine with the customer during the scheduling process. Your service was a One Time Service for a specified amount of time. Everything included in your service was discussed during the scheduling process and confirmed. Everything was handled over the phone, we did not do an In-Home estimate. We provided a checklist of what we would be doing during your service and agreed that if after completing that list there was any time left our office staff would call you and ask you if there was anything else you would like to have done. That was not the case. We understand that sometimes customers would like to ask for some additional service at the time of the cleaning and find it easy to make this request to the cleaners; however, as we explained to you during the scheduling process, we handle this requests differently. All requests for additional service need to be requested to our office staff, without exception. Our cleaners are not authorized to perform any additional services from those on their work order. We valued your business and your opinion very much. We want you to be completely satisfied with your experience with us. Please give me a call so I can make things right for you. Sincerely, Maricela Jones Tel. 704-605-7268
Services Performed
- House Cleaning
A

Review: House Cleaning Service
3 years ago

Dusted,cleaned floors,vaccumed carpeting, cleaned bathrooms and cleaned the kitchen.

The ladies were wonderful and worked quietly with great care. They did everything I asked them to do. My house was so clean and neat when they finished.

Service Provider Response
Dear Mr. [Member Name Removed], Thank you for taking the time to write your review. Your feedback is important to us. We are happy to hear that you are satisfied with your experience with us. Sincerely, Maricela Jones
Services Performed
- House Cleaning
A

Review: House Cleaning Service
3 years ago

does all general house cleaning and does it very well. Dusts furniture, mops and vacuums floors. Cleans bathrooms and kitchen and cleans french doors and storm door.

Mary and her crew have worked for me for 4 years I am very pleased with their work. They are always on time and start right to work when they arrive. They thoroughly clean the bathrooms and mop the floors, lampshades are dusted and all picture frames are dusted. I have a lot of wood flooring and that is all cleaned very well and smells so good and clean after they have finished. In the kitchen they clean all counter tops, wipe and clean the stove top and microwave and then clean my dirty kitchen floor. I have a lot of carpeting and that is all vacuumed very well. I am very pleased with Perfect Maid Carolinas

Service Provider Response
Thank you for sharing your experience with our company with others. We appreciate your business. Sincerely, Maricela Jones
Services Performed
- House Cleaning

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Perfect Maid Carolinas LLC

Compare quotes from up to 3 house cleaners!

About Us

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

Review: House Cleaning Service

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