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Carpet Cleaning reviews in Florence

  • A
    North South East & West Carpet
    It went well. Very professional and knowledgeable. The team was kind and took the time to explain everything that needed to be done. They were affordable and provided various payment options. A plus was the recommendation to leave the home during the restoration process for health purposes. Awesome work!
    - Kiana A.
  • B
    Florence Carpet Cleaning
    It was probably not as good as the first one. But, it wasn't that bad. I'm probably not going to use them again because I've had my carpet for quite a while and it's at a point where it just needs to be repaired. So, not necessarily that they didn't do the job. It's just that I'm not sure any carpet cleaning is going to be sufficient. The gentleman who runs it, Albert, is really dedicated to his work. He is a really good personable guy. He takes his time. I like it. Because he is not with a corporation, he doesn't go bouncing house to house. He takes a good amount of time. But there's only so much that products can do, before you just have to get new carpets. He was there right on time.
    - Kelly Ann C.
  • D
    Stanley Steemer Florence

    They came at a reasonable time and acted very professionally. One of the workers cleaned the upholstery on the couch, and 3 recliners, while the other one cleaned the carpet and area rug. As I have allergies and asthma, I went into my shop. When they were through cleaning I went back to the room to retrieve a pad they had forgotten. I noticed the carpet felt extremely wet and was told it would take up to 24 hours for it to dry. ( I was not told this beforehand ) I put large fans on the areas and the furniture started to dry.

    After 6 hours I noticed the carpets were still soggy wet, so I used my personal carpet cleaner to see if I could help it dry quicker. I was mortified when I pulled 2 tanks of filthy, soapy water from a 12 X 14 area in the living room and 4X29 foot hallway.

    I called the company and was told they would send the technician back to reclean the carpet. I refused the recleaning as it would just take longer to dry. I ask if they could just pull out the rest of the water and I would worry about the dirt still left in the carpet tomorrow. I needed to get back in my house. I do not want them to try to clean my carpet again.

    I do not recommend this method of carpet cleaning to anyone. On a better note the furniture is drying and well cleaned.

    The explanation


    - Donna W.
  • A
    Florence Carpet Cleaning
    Albert showed up on time and did a great job. He had nice equipment that cleaned the floors very well and had them dry in about 2 hours. It was much better than what competitors usually use (the big steam wand). He was nice, courteous, and ensured I was educated about what he was doing and why it was better for the home. Will use again when it is time to clean carpets again.
    - Michael S.
  • A
    Florence Carpet Cleaning

    They were prompt and very professional. I have numerous allergies and asthma and am always concerned about chemicals and scents. I had no problem with the products they used. All carpets and furniture were dry in a few hours as promised. I have 3 dogs that love to run in and out, but they had no trouble removing their stains. Wonderful service and wonderful people. I will definitely recommend to everyone and use again. Thank you so much Albert and Alice.

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    - Donna W.
  • A
    Florence Carpet Cleaning
    Mr. Eaton was very professional in every aspect.  He was on time and did a marvelous job for a much better price than other quotes that I received.  I recomend his services to anyone that has a need.
    - Frank W.
  • A
    Florence Carpet Cleaning
    Albert was on time and very professional. He has a great personality and explained what he was doing compared to other methods of carpet cleaning. I was totally amazed at the results, my carpets look brand new! Even the area rugs my husband bought in Turkey in the early 1980's were brought back to life. One area rug was ivory color and almost black in one section due to the traffic pattern. Albert kept working on it until he had totally removed all the soil, I could not believe the difference! My house smells so fresh now, I am so thankful Albert is from Florence so that we can call on him when our carpets need cleaning. I will definitely be calling him again!
    - Cynthia G.
  • B
    Stanley Steemer Florence
    First of all, let me say that the technicians did a very nice job cleaning the carpets.  I had significant stains from an older dog that we are having trouble controlling as he ages.  They were able to get all the stains removed, something that I did not expect.  So, as far as the carpet cleaning, I would have rated an A, but other parts of the experience weren't great.  Half way through the job, I was informed that my rooms were "oversized" and the the charge would essentially be $60.00 more than the online estimate of $92.00.  When I questioned the amount, I was told that there is fine print on the web site (where I made my reservation), indicating extra charges for oversized rooms. While they were cleaning, I went up and checked and indeed there is very small print saying any room above 250 sq feet would be additional.  I just basically didn't see it.  Nor, is there any place to estimate the room size as part of the scheduling process to get a true estimate (I ran through the estimating process online again to see if the new charge was what the website would also estimate).  So, the additional charge was surprising.  I questioned politely and the total amount was reduced from $152 to $132.  At this point I told them I would pay the charge.   When it came time to settle, it was obvious the technician was annoyed with me and while they were friendly when they first came to the door, it was a pretty cool attitude from that point on.  I gave a D on pricing because I've used local carpet cleaners in the past who have cleaned these same rooms for much less money.  With the additional charge to $132, that's much more than what I was paying before.  The reason I searched for a new carpet cleaner is the local guy I used to hire retired from his business.  I think they did a great job on the carpet, I would just make sure of the estimate and not rely on the online pricing.
    - Russell F.
  • A
    Florence Carpet Cleaning
    I could not be happier with Mr. Albert. He & his diligent, dedicated work by far exceeded my expectations. He is a carpet genius and he is very reasonable with his prices. What more could you ask for! I would recommend him to everyone!
    - Kelly Ann C.
  • A
    Stanley Steemer Florence
    They were great! First on the morning I called there had been a cancellation elsewhere so they were able to get to me at noon. They were punctual (they did not call - just came) and were very business like. They came in, assessed what I wanted cleaned and gave me a quote. They offered the deodorizing and when I accepted they went straight to work.  I had been painting so everything was in the middle of the room but they still moved furniture to get to the areas in the middle. The first room - the dining room was heavily soiled and they did a TERRIFIC job getting up the food stains and such. The next was the living room where much furniture was stacked they did a good job there as well and then the hallway.  Near the end one could tell that the soap was easing out but overall the job was very good.  I KNOW I will be back to them.
    - P J.
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Carpet Cleaners in Florence

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