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Transportation reviews in Edgemoor

  • D
    BALLANTYNE LIMOUSINE
    The driver was 20 minutes late picking us up, and I had to send one of the girl's dad to go look for him. However, I excused this as we do live in a rural area (even though I'm sure he had a GPS!)  Upon arriving at Great Wolf Lodge, a porter came outside with a cart to help with our luggage..(Wih 8 girls and 2 adults, it was a lot!) Our driver unloaded the trunk and handed it's contents to the porter. I thanked the driver and confirmed the pick-up time of 1:00 the next day with him. Upon arriving in our rooms, we were missing one of the bags. We called the limo service and even though intially the driver/owner denied leaving anything in the trunk, after we asked him to please check, the bag was located.  However, he informed us that he would charge us $70.00 to return the bag. He did ask if someone could meet him (but since we were dropped off, that wasn't possible!)  I went ahead and bought a replacement swim suit, a tee shirt, shorts and a toothbrush at the resort for the owner of the missing bag. This cost me about $68.00.  I was still okay and was not going to let this ruin our celebration. (We did call my son and he picked up the bag later that evening.) However, the next day, our driver called us at exactly 1:00 p.m (our designated pick-up time) to tell me that he had a flat tire and would be late.  We had checked out and were waiting out front.  I asked how late he would be and he said, "about 30 minutes". I had  everyone call their rides that were picking them up from the "drop-off" designation to inform them that we would be about 30 minutes late.  After an hour of waiting, I bought the girls some lunch. (There went an additonal $50.00+, thanks to Ballyntyne Limos!)  Finally, at 2:35, our limo arrived for the return trip home. The driver was apologetic but  when I asked him if he would refund part of the costs due to my addional expenses because of "his service", I was told that "it wasn't his fault, so No". When I reminded him that he was the one that  left one of the bags in the trunk, he responded, "that I should have checked behind him!. And to add insult to injury, upon checking my email receipt, the final cost was $486.44, which was $36.44 higher than he had quoted me! I wouldn't recommend this service to anyone. (But if you do decide to go with Ballantyne, check the "flutes" before you drink out of them. One of them had mold in it!)
    - Shelby S.
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Transportation Services in Edgemoor

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