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Plumber reviews in Edgefield

  • A
    Mr. Rooter Plumbing of the CSRA
    I have a split level home with two separate hot water heaters, though they share a cold water supply line.  The downstairs had begun to leak (over 10 years old).  I replaced it myself, but then the house picked up a "jackhammer" sound in the pipes whenever I used certain items (e.g. washer, Master Bath Tub, Master Bath toilet).  I tried multiple items (replaced heat traps in the water heater, tried draining and venting home to ensure air arrestors were drained....etc) to no avail.  I then returned and replaced that water heater, same was so bad I thought my copper pipes, the solder joints were going to fail).
          Anyway, I spent nearly a week of my off time trying to figure it out and finally gave in and called a plumber.  Mr Rooter had great reviews and I was most impressed with the receptionist/office manager and later Vince.   He got someone out the same day.
          Doug B called coordinated the time, very professional, took great care in putting booties and mats out to protect my home.  Since I had removed the 2nd water heater, he gave me quotes on installation if I purchase one on my own, or they purchased one and install.  I told him to pick one that he knew was reliable and was comfortable installing (I was beaten down!...laughs).  Doug B picked it up, installed with no problems, professional installation, allowed me to ask questions so I could get smart from a DIY perspective. Just an easy-going professional family man, I had NO reservations or concerns with him in my home.
          After the installation, the "jackhammer" problem persisted, within 30 min of troubleshooting, he isolated the problem to a failure in my water pressure reduction valve.  He had it replaced within an hour or so, and the problem has not returned.      I was very pleased with the service.  Though I gave a "B" vs an "A" on the price, it's only because having already purchased two water heaters on my own prior to calling Mr Rooter (one was almost identical to the one they installed, but under a different name), but I know it was about 2-300$ more than what I paid.  However, I was frustrated and I just wanted the problem fixed.  So the lesson is probably go purchase the water heater on your own and just have Mr Rooter install it.  The labor charge was very reasonable given the work and care demonstrated by Doug B.  
          Calling any technician is not cheap these days, remember you're paying for someone's training, experience and professionalism....and that's before they begin work.  As I've gotten older, I've come to realize  I don't way some fly by night outfit.  I will pay a fair wage, but I expect the work done right the first time, but if there is a subsequent problem, that it is fixed promptly and that they stand by their work.  I felt that this outfit did this from the first call to the moment Doug B. departed my home.  
            Please give this lengthy detailed review some weight, I took the time to write this because it's getting so d*** hard to figure out the good guys from the bad, so I wanted to ensure someone was able to see this is a good outfit.
    - Jeanine, Mark J.
  • A
    Mr. Rooter Plumbing of the CSRA
    Whenever we have a plumbing problem, we always call modern plumbing. They charge by the hour and they are not cheap but they are right in there with everybody else. We felt that the cost was reasonable. They are very knowledgeable and very responsive. Their people don't seem to be rushed. They are just really nice people. They do good work and are very responsive. The communication is excellent. They seem to have expertise in every area. They have never come in here and not been able to deal with the problem.
    - Mickey M.
  • B
    Most of the plumbing went well. There were a few problems that required being re-done. We have called twice since we moved in and they responded in a timely manner and fixed the problems.
    - Nancy B.
  • A
    Mr. Rooter Plumbing of the CSRA
    It went great. They came in and got the job done. They don't make any messes.
    - Homer W.
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Plumbers in Edgefield

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