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Counseling & Mental Health reviews in Duncan

  • D
    Neurology Centers of The Carolinas
    I was referred to Dr. Zortea for a medical condition. It took numerous unreturned phone calls and 3 weeks to even talk to someone about scheduling the appointment. I visited the office 5 times over 6 months and everytime was more disappointed in the quality of care by the practice and the doctor. The billing department made numerous mistakes with filing my insurance and it took me 9 months of getting my own records and writing letters to get a $2568 mistake fixed. While gathering my records for the insurance, I read my chart notes and realized that Dr. Zortea had written down incorrect symptoms which would have lead to a wrong diagnosis when reviewed by other neurologist. The doctor failed to note on chart that he recommended a stress test, and when I checked out, one of his recommendations were scheduled and when I ask about the stress test, the person at the front desk said she would have to get with him and they would call me back with the appointment. 3 weeks later and after numerous phone calls, I finally went into the office and ask that they make my appointment. No one had followed up on the day of the exam and of course the doctor did not remember and said that even though there were 3 people in the room who remember he saying he wanted me to have one, that he didn't have notes on it and would not schedule until I made another appointment with him to see if I would need one. Needless to say, I had my family doctor find me another neurologist who is much more thorough and whose office staff is competent.
    - Crystal S.
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Counseling Services in Duncan

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