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Pet Care & Health reviews in Columbia

  • F
    Wag Factory
    WARNING - MY 4 YR OLD DOG DIED AFTER BEING IN WAG FACTORY'S CARE! I wish I could give less than a 1 star review as this has been the most horrifying and devastating experience. I would never have imagined that this could have happened and that we would be treated so poorly by this company after such a tragic incident. My dog was boarded there for 1 week and came home with diarrhea and was dead about 36 hour after leaving their facility. I asked that the owner contact me as I was obviously devastated and concerned for the safety of other dogs in the facility (and my other dog we had boarded there). I wasn't sure if it was a virus or how this could have happened. My dog went to the vet prior to boarding and was given a clean bill of health and had no symptoms prior to being in their care. The owner would not respond to me but did take the time to call my vet and confirm that he refused to pay for a necropsy and obviously did not care to find out what happened to my dog and this obviously shows that he has no concern about any dangerous virus or issue within his boarding facility. All I asked for was some compassion and to discuss what could have happened and he has refused and after some research - we have found that he only responds to negative business reviews as this could of course impact his income. So here we are - trying to finally get his attention. Not a mention of the boarding costs we endured, the cost of the bills from our vet, or the cost of the cremation. No help has been considered or provided. I warn you that this company is led by someone who does not care about his customers or the animals in his facility. I hate that I can't take the time I need to grieve and instead I am trying to warn people so that this doesn't happen to anyone else. After dealing with such a tragic incident, I never in a million years would have guessed that my interactions would have been so negative with the staff and that the owner wouldn't even take the time to just tell my family he was sorry for the loss we experienced. Yes we are VERY sad but I am also concerned that this is a business on our island. Please find a safe and caring place for your pets - because they can be taken so quickly from you! Do not pay these people who obviously have no concern or compassion for others or our beloved pets we entrust in their care.
    - Kate P.
  • F
    PetSmart Columbia
    I picked up my little 6 pound Shih Tzu after her grooming appt. In the car, she curled up on the seat vs. being happy to see me. I could tell something was wrong. When we got home, she couldn't walk. From her waist down, she seem paralyzed. Her head was hard cocked to the left. Her body seem bent in half sideways to the left. Her left ear was bent weird upward compared to her right. Her tail, instead of curling up on her back was curling horizontally to the left side. Very unnatural looking. I immediately took her to the emergency hospital. $1000 later, they explained she was clearly damaged. It would cost $2500 to do an MRI to confirm she may have been dropped. I couldn't afford it. They said she could have been dropped, they could have also gone in her ears and caused damage to her balance. WIthout the tests they couldn't be sure. They gave me meds and said to give her some time to see how she does. Even with the MRI there would be little they could do. Now a week later, she can walk, but her entire body tilts to the left. Her ear is still cocked and her personality has changed. SHe has no patience and she tries to attack you if you touch her hips. She doesn't want to be touched at all. So, I keep hoping she will continue to improve. I spoke with a regional manager at PetSmart who said to send the vet report. I never heard back from them. Now I will have to sue them. Gees. I then went online and research PetSmart problems and there are many people with similar stories. Just Google it and you'll see. THis sweet little girl has never had a sick day in her life. I bred her and was there when she was born. Her mother was a Champion Shih Tzu.
    - Lisa H.
  • A
    Two Notch Road Animal Clinic
    Today I rated the same doctor, Dr. Bonovich, and a different nurse assistant five stars. I had a good visit and Dr. Bonovich answered all my questions. What was different? The way my dog was treated--with respect, kindness and patience. Today there was a different nurse assistant. She was outstanding. My dog responds only, and I repeat only, to positive reinforcement. At my last visit, when I rated this clinic, I felt it was not so. My dog had her two back teeth pulled at another clinic. I was getting a second opinion as to whether the areas should have been sutured. The nurse first examined her gums at the sight, and with light touch found the soreness. Instead of looking further she called the other clinic to find out where they had pulled the teeth. I had been told same side but they were opposite sides. If my dog got a restless and afraid, the nurse simply let her jaw go and waited. Then when she and the doctor were there, and she wanted out, became restless, I said, "Let's give her a break." They let me take her off the table a minute. We tried to check a little skin tag afterward, but she turned and was looking at the door. When we put her on the table again, she allowed the doctor to examine her. Patience, understanding, and a different approach. I like it. Also, I called today, and even though they were busy, they made an appointment. But another dog had an emergency, and the front desk asked why I was there again and if I just didn't like the other vet. No the other vet was fine, but I wanted a second opinion whether the area could be sutured. That was the only time I felt that maybe they were not as welcoming as they could have been. Otherwise, I feel they listened to my complaints last time about my dog and how to approach her. But this nurse was different, and I felt she set a very good tone when she first came into the room alone. Excellent visit. Anyway, I waited one hour and finally got in.
    - Karen B.
  • A
    Amazing! Simply Amazing! Hard to put into words...if you haven't tried this place I highly recommend them because unlike most veterinarian hospitals, they base their schedule around YOUR TIME AND NEEDS, taking everything you say into consideration while REALLY listening to you about your loved one, and not rushing you out the door. We have seen a lot of different clinics and vets over the past 15 years and after our first appointment we were amazed. A week later we boarded all 3 of our cats and our German Shepherd for 10 days when we went to Italy because we had all the trust and confidence, no questions asked! With that being said I'm not one who writes reviews regularly. However when merits are deserved, a note worthy review is the least I can do. Thank you Elgin Veterinarian Hospital, Dr. Hoppmann, Dr. Sott and the amazing staff that keeps everything together!!
    - DM P.
  • A
    Kelly's Pet Services
    We were gone a week and did not have a good experience with our last sitter. Kelly made two initial visits before the job even started to spend time with our inside cat and learn how to feed our cats. There was one inside, two in our garage and an outside stray. The inside cat is 15 years old and has to be hand fed wet food. Since Kelly was new to us, the initial visits really helped our comfort level and that of our cat. She texted or called ever day of our 7 day trip to reassure us everything was fine. When our 15 year old inside cat didn't want to eat, Kelly even tried some of her own food to see if he would eat it. Then she went and bought a case of it when she saw that he liked it. She even changed our litter genie and swept up around it. And, the best part, she spent sometimes as much as 30 minutes with our cats. The last cat sitter only spent 5 minutes total per visit and even forgot to arm our house. Kelly was everything she claimed to be and more! We would highly recommend her and feel a new sense of freedom now that we have found her. Now we can go on vacation and relax!
    - Elaine S.
  • A
    A Time 2 Paws Petsitting
    It went very well. I met with Jen and Tim prior to the visit so that they could meet the pets and become familiar with the routine. They were quite professional and responsive, and all seemed to go well.
    - Elizabeth E.
  • A
    Happy Pets Salon & Spaw
    Jeremy does an excellent job with grooming, he really knows how to cut and style my small breed dogs. The dogs also enjoy going to the Spaw, which they never did with previous groomers; you can tell Jeremy really likes what he does. Reasonably priced, comparable to other groomers.
    - Cindy B.
  • F
    Two Notch Road Animal Clinic
    My experience with Dr. Bonovich and her staff, a new veterinarian, was horrible. The technician came in with another young man, probably in training, asked what was wrong, and then, after writing, swooped my dog up, carried her off to the back without my permission. I tried to protest that I needed and wanted to be present when the doctor examined her because she's a rescue with separation anxiety. Even if she wasn���t anxious, I want to be present in the room. But my dog especially needs a meet and greet, prelude, helping her to see that she will be cared for and loved. Besides, the doctor didn���t introduce herself, she���s new. I heard my dog crying helplessly, and thought they must be doing a biopsy. No, the doctor came out and said "I can't find a lump," where is it? I couldn't find it until I left the office because when the technician brought my dog out, she was muzzled with what would be appropriate for a medium sized dog, and the technician was choking my dog--pulling her head back by her neck, and with the other hand grabbing her two front paws together, and even often her back paws by the dog's wrists, pulling them together like you would if you were going to hang an animal up to be slaughtered-zero compassion. I protested, and she said she needed to be restrained. I complained to the office manager, and she said yes, because dogs can bite even if they are muzzled. I looked that up--not true. They cannot bite if muzzled, and if I had been in the room, she would not have been so anxious trying to get away from them. Indeed, she calmed down, and I told the technician to lay her on her side, but she refused to move her hands so I could show the doctor the lump. I felt under her halter when she got home, and easily felt the lump. I asked the doctor could she be examined under anesthesia when she has her dental cleaning, due in November. The doctor wrote that I said I would look for the lump when I clean her teeth. They charged $51.00 for doing nothing, and not even finding the lump. Usually when a dog is excitable, there is something they need, either compassion or attention to something. Dr. Bonovich and her female assistant seemed to have no knowledge of this, and no compassion whatsoever. The office manager was defending the attendant's actions and said she said I said it was ok to take my dog in the back so the doctor could examine her. I said no, she just said, "We're taking your dog in the back to see the doctor, ok?" and told me what they were going to do without giving me a chance to respond, even though I was saying she has anxious in situations like these, which are stressful for her and it���s better if I am present. Even if she didn���t, I want to be present for a visit at the veterinarian. When I told the office manager that she's a rescue and thinks she will be put back in the kennel or to a number of foster homes, she stopped defending the staff, and apologized. Even though she still stood by her claims that the technician was right and had to restrain my dog even with a muzzle on, denying they were too rough. I also don't know why they had to weigh my dog again in the back when we first came in. She's always registered on that scale, but they said maybe she wouldn't register because she was so small, but she was the same weight in the back also. I found them rude on this visit. I even told the assistant in the doctor's presence to not be so rough with my dog, she was already muzzled, and she's a grown adult, weighing far more than my little dog, who was only 16.9 pounds. They seemed to be too busy, anxious to get back to something they were doing. I was out of there at 1:07 p.m. when I went into the room at 12:55. I went to another veterinarian, and he easily found the lump. He and his assistant did not muzzle my dor or restrain her. The tech stood behind her, held her up, as she stood on her hind legs so the doctor could see the lump on her chest and palpate it. He removed it and cleaned her teeth while she was under anesthesia. He was great! The clinic was great, and very compassionate, letting me stay in the exam room, and speaking to the dog as if she is the living breathing creature whose life matters on this earth. So she responded well.
    - Karen B.
  • A
    La Petite Pet Care
    As someone who previously showed terriers this groomer is tuned into their personality and assertiveness. She worked with me and my dog to be able to provide quality grooming under difficult circumstances. She obviously cares about the dogs with whom she works.
    - Lynn R.
  • A
    Four Paws Animal Clinic
    As always, it went well. I followed Dr. Warren from her previous practice. She's great - excellent diagnostician, loves the animals, great with owners! The only other vet there I have seen, Dr. Wales, is also very good.
    - Elaine Z.
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Pet Care Providers in Columbia

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