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Furniture reviews in Cleveland

  • F
    On June 15, 2012, we placed an internet order with Belnick Inc. dba, for a kitchen cart for $422.99.  We were shortly informed by email that the product was on backorder for shipping on July 17, and were asked if we wished to wait, reselect or cancel the order. We indicated that the backorder was okay and that we would wait.
    On July 19 we were informed by email that the product was still on back order for a new shipping date of July 26, and were asked if we wished to wait or to cancel the order.  We responded by email that we wished to cancel the order and requested confirmation of the cancellation and credit to our charge card. We received return email acknowledgement of the cancellation from Bizchair and then ordered a similar product from another internet vendor.
    Shortly therafter we received emails from Bizchair stating that their vendor had filled the order and that it could not be cancelled. We responded that we expected the order to be cancelled as previously requested and acknowledged, and that if shipped, it would be necessary for us to refuse to accept delivery since we had already ordered an alternate product from another source. On July 24 we were called by FedEx to coordinate delivery of the product. We informed them that we would refuse to accept delivery. FedEx acknowledged this and made no attempt to deliver to us. The product never arrived at our house and was returned to Bizchair.
    On August 7, having heard nothing further from Bizchair about our credit, we sent a follow up email to confirm that delivery was refused and to requested the status of our order cancellation and credit request.  We did not receive a response.
    On August 20, still having heard nothing, we called Bizchair and spoke with a representative, who checked the records and confirmed that the product had been returned to their vendor. She informed us that we would be contacted by their returns department, which called shortly thereafter on the same day.  They informed us that they would have to ?fight? for a refund from their
    vendor since the item shipped and it was not the vendor?s policy to give full refunds under that circumstance. They stated that they could not guarantee that we would receive full credit for the charge, nor could they say when they would be able to let us know the outcome of dealings with their vendor. We stated that we had been asked if we wished to cancel, which we did, and that this appeared to be an issue between Bizchair and its vendor which should not affect us. They would not offer any resolution.
    Immediately after this conversation we called Bizchair customer service and spoke to another representative. She reviewed the file and stated that the problem was ?definitely on the vendor? because they are required to inform Bizchair before shipping backordered items, which she said they did not do. We again requested a full credit to our charge card and stated that if we did not hear from Bizchair by the end of the week (August 24), it would be necessary for us to dispute the charge with our credit card company.
    On August 27, having heard nothing further from Bizchair, we contacted our credit card company to dispute the charge.
    We attempted in good faith to resolve the issue with Bizchair, which has been uncommunicative since our claim. It seem clear to us that when Bizchair asked if we wanted to cancel the order, and we did so, any subsequent issues with delivery or cost to their vendor are their problem, not ours. They finally refunded our money in October 2012, after being pressured by the disputes resolution department of our credit card company.
    Bizchair refused to accept responsibility for the failure of its vendor to provide the product in a timely manner, and it failed to honor our decision, made at Bizchair's request, to cancel the order.
    We would not recommend this company to anyone.

    - Michael M.
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Custom Furniture Makers in Cleveland

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