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Carolina Hearth & Patio

Founded 2000 • Angie's List since August 2011

A Rated | 17 Reviews

Description

We are a family-owned business started in 2000 specializing in gas logs, fireplaces, wood stoves, and patio furniture and accessories. We strive to have satisfied customers that are educated about their purchase and service decisions. We are licensed by SC as a Residential Home Builder....

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Verified Reviews

A few reviews for this pro…

A

RATED

07/19/2017

The technician came out and cleaned the line and logs. He was extremely nice, the price was reasonable, and he gave me pointers about my logs.

DESCRIPTION OF WORK
The pilot light for my gas logs would not come on.

CATEGORY gas logs

F

RATED

12/20/2016

Used new logs for two seasons. The gas logs (insert) were less efficient than the ones they took out. The fan was very loud and annoying, even embarrassing when company was over. I could hear air coming down the flue and it also made a lot of noise. He did not cap it off or put anything in it to prevent the cold air coming in and our warm air leaving out!!! The small insert even looked ridiculous ...

DESCRIPTION OF WORK
New unvented gas logs to replace vented gas logs that didn't put off enough heat. Goal was to add warmth "gas heat" to complement heat pumps.

CATEGORY gas logs

A

RATED

12/12/2016

It went well. Logs were cleaned and serviced and tech gave us helpful information.

DESCRIPTION OF WORK
Service gas log fireplace

CATEGORY gas logs

A

RATED

11/26/2016

GREAT! From prior to purchase thru completion of installation every member of the staff was informative, professional and friendly. Prior to purchase the owner herself spent in excess of 30-45 min on atleast two occasions with me explaining all the options available, what needed to be measured & checked prior to making a decision and which options would best meet my needs and financial situation. ...

DESCRIPTION OF WORK
Carolina Hearth installed new gas logs in my home

CATEGORY gas logs

C

RATED

01/26/2016

Everything worked reasonably well but, we never really used the fireplace until November (9 months after service).  Each time we left it on for more than 1 hour, the flame would just go out. I called them today (january 26) and they explained that it requires a standard service call which will cost another $125! I've owned several gas fireplaces over the years and never had such a problem, even af...

DESCRIPTION OF WORK
installed new gas regulators and serviced gas logs in fireplace and outdoor fire pit

CATEGORY fireplaces,gas logs,hardscaping

SERVICE PROVIDER RESPONSE

I'm sorry you feel this way Mr [Member Name Removed]. You did neglect to mention that we came out to your house for free the 1st time just to diagnose the problem. When we went back the following month, we installed 3 new regulators on 3 different appliances, not just your gas logs. We also added drip tees and cut-offs to those appliances as well. We never serviced your gas logs. That is why it wa...

Services Offered

Category: Chimney Caps Decks & Porches Fireplaces Gas Grill Repair Gas Leak Repair Gas Logs Landscaping - Hardscaping & Pavers Patios Propane Sales/Services Stucco Uncategorized

Services Not Offered

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Senior Discount
No
Emergency Service
No
Warranties
Yes