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Home Security System reviews in Anderson

  • F
    CPI Security Systems Inc
    Purchased a house which already had a CPI security system in place.  Agreed to continue service under a new contract

    and it was required that a service technician visit in order to update the system and change the user passcodes.  Installation appointment was scheduled by CPI to happen between 8 am and 12 pm.  The Technician called just before lunch to inform us that he was late and could we wait.  We said we would be home all day and if they would call when on their way it would be fine.  We received another call at 3:30 pm that the technician was still stuck on a job but could make it before 5 pm.  Frustrated we agreed as we needed to have the security system installed.

    The Technician arrived shortly after 5 pm and took 4 hours to update the system. Experienced multiple issues and was not very responsive to our input.  We have two cameras and we were informed he could not fully install one as the previous owner took the server and he did not have a replacement in his truck. CPI was fully aware of what would be on site and what would not as they spoke to previous owner and installed his new system at his new house.   Upon finally completing the job the technician was filling out the paperwork and informed us that he had forgot a new CPI policy.  He must install a door sensor on an interior door.  This was never discussed with us and as it was 9 pm we could not get a manager to discuss this.  The technician refused to leave until he completed this requirement.  We agreed in order to be done with this fiasco. Technician drilled and installed sensor but did not offer to clean up but just left sawdust and a mess.

    Had to schedule follow up appointment due to missing server.  Second technician was instructed to call when on his way as we would not be in the area.  Did not call by designated time so we called CPI to find out he was 10 minutes away and we were 45 minutes out of the area.  I had to drop everything in order to meet technician at house.  Upon arriving the technician was waiting and did not greet me or say anything. Server took 10 minutes to install and he was gone as soon as it was done.

    After installation have had issue with wireless camera not connecting to a new Server.  Spend one hour on the phone reinstalling and resetting camera.  Also had outdoor camera drop off network while we were out of state.  Scheduled earliest appointment 3 weeks later.  CPI never confirmed time so we called back and found that they had already sent the technician who never called us to inform he would be on site.

    If I knew all this before buying I would have felt safer without a security system.  Any appointments so far have required the loss of a full day due to CPI.  DO NOT RECOMMEND!!

    - Ryan M.
  • F
    Simpson Security LLC
    After removing my Brinks/ADT system and adding an additional glass breakage sensor they left me hanging. Promised key fob not delivered, no signage, nor documentation for insurance purposes. Very unresponsive to 9 phone calls, only one was ever returned by a worker (who initially installed the Brinks sytem) saying he would send me the paperwork...never happened. Certified mail is returned with forwarding expired but still has Facebook page showing same address. Alarm was functional (I thought) but not monitored as promised, as I never received a call when set off. I posted to their Facebook "people check their BBB grade" which was deleted instantly. Then I was messaged Ms Simpson with an insult for my attempt at getting their attention....Bottom line is this company was very quick to take my check as they don't accept credit card but failed miserably to attend to customer is has defrauded me. Alarm company was in the process of changing out the system once again, they discovered glass breakage sensor was never wired in the first place and it is not wireless as well as several zones were disabled.
    - Judy S.
  • A
    SimpliSafe Home Security
    We ordered on line (through Angie's List) and it was sent Fedex, with instructions that were easy to follow and system working fine ever since
    - Melanie F.
  • A
    - JOHN L.
  • C
    Sometimes when the alarm goes off, they are very hesitant to call me to find out what's going on. That was my major complaint. They were late about responding to emergencies.
    - Gerald M.
  • C
    Carolina Burglar & Fire Alarm
    - patty m.
  • A
    I was able to meet with them one on one.  They did good work and came at a convenient time
    - Paul F.
  • A
    Blue Ridge Security Solutions
    - Violet M.
  • A
    Blue Ridge Security Solutions
    They installed their touch screen system and two smoke alarms.
    - Steven D.
  • A
    ADT Security Services
    They are very professional and reliable. Overall, I have been satisfied with the services and will continue using their services.
    - Linda M.
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Home Security Companies in Anderson

Companies below are listed in alphabetical order.

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  • Frontpoint

    1595 Spring Hill Rd
    Vienna, Virginia