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How to Hire a Professional Upholstery Cleaner

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Is it Worth the Cost to Reupholster Old Furniture?

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A red couch in living room
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Consider Reupholstery Instead of New Furniture

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Upholstery reviews in Pawtucket

Real People ~ Real Reviews ~ Real Results

  • A year ago, I took my late wife's chair--a 25+ year old La-Z-Boy swivel rocker--to Masterson Upholstery in Pawtucket to have it reupholstered. They replaced all the foam while they were in the business, and honestly, when I got it home, it felt as good as new--and still does. So in December, I took my recliner, which we bought at the same time for our first apartment, to Masterson's to have it given the same treatment to go into the corner of my study. Oh. My. God. They even restained and revarnished the wood pieces. It was the most comfortable chair I've ever sat in when we bought it. It is the most comfortable chair I've ever sat in again. The work isn't cheap--each one cost me what I would have paid for a new chair, albeit of lesser quality. But getting these two workhorses back in the line-up was worth the price.
    - Harry P.
  • The workmanship at Lawless Upholstery is very good. The customer service is not. I brought a chair to them in the fall of 2013 to be reupholstered. They said it would be about 6-8 weeks. The job was not completed until late January 2014 - twice as long as they said it would take. They apologized for the delay and offered the explanation that the time around Thanksgiving/Christmas was their absolute busiest as so many people are sprucing up their homes for holiday entertaining.
    I was quite pleased with the chair and accepted the explanation about the delay, so I asked how long it would take to do a couch if I brought it to them in March. I was assured that it would take two months at the most, that this was a quieter time of year for them and it wouldn't get delayed like the chair had. I brought my couch in to be reupholstered on March 15th. It was finished and returned to me on NOVEMBER 21st. The job that I was assured would be completed in two months took SEVEN, and I am absolutely positive that I would not have gotten my couch back until some time in 2015 if I had not started emailing and calling to nag and shame the business owner. On top of everything else, when it came right down to it I believe that they spent less than a week actually working on my couch. The owner called me on the Monday before the Friday on which the couch was returned to ask questions about which direction I wanted the pattern in the fabric to run. 
    As compensation for the long delay they delivered the couch to my home free of charge once it was completed. This was nice, but it did not make up for the many social events I did not host during the long months when my living room was so very vacant. Additionally the owner never made me feel like he was actually sorry for the delay. He was very bluff andglib in all of our dealings.
    I would not use Lawless Upholstery again, nor would I recommend them. I do not enjoy giving my business to people who's word is not good. It is a shame their customer relations are so poor because the actual work is good.
    - Jill D.
  • They come your house, look at your furniture, and give the estimate for free. They also pick up and deliver the furniture for free.
    It is a family owned business and they are the type of people you are not afraid to have in your home. They are super nice, professional and smart.
    - Jennifer Z.
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    - Jane B.
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    - Kathleen O.
  • They were excellent; nothing but the best! They were very easy to work with and had great integrity.
    - Catherine M.
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Upholsterers in Pawtucket

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