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Auto Service reviews in North Providence

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  • Good, we like them. We have been going there a few years. Yes, I would use them again. I think they are great, I would send anyone there. They leave my vehicle very clean. They know their business and they do a great job.
    - Muriel M.
  • These are great people too. They give you a list everything that is going on with the car, and then they prioritize it - like a triage. I had a 14 year old car at the time. They would say you have a cracked head gasket and they would fill up the fluids and whatever for free. They did a lot of diagnostic work. They gave me quotes on everything.They would tell me what I could live with and what needed to be done immediately. These people develop a personal relationship with you. They know me when I call and they don't have to look me up in the computer, they know me by name. It's a very personal thing. For price, I don't have anything to compare it to, but it always seemed fair to me. Quality is definitely an A, I've never had to go back and have them re-do anything. They get it done and it stays. I can always get in. They are always done on time.
    - Kit S.
  • Have been using them for two years. It’s convenient, it’s easy to get scheduled. They have online scheduling, so I just usually just pick a time that works for me. You just drive up and you’re done. Staff is fine. They could be clearer about the work that needs to be done verses what they’re trying to get you to do to get money.
    - Trisha W.
  • The time it takes to have the work completed depends on what I am having done, probably between 45 minutes to an hour. The workers are courteous and knowledgeable. They reviewed everything that was done.
    - Maureen B.
  • I Dropped the vehicle off after hours Thursday night. they have a drop box with an envelope to fill out info and put keys in- told them the car was leaking fluid. Friday morning got the call of what was wrong with the vehicle and cost to repair. they had it done by the end of the day. I have gone there a few times in the past and never had an issue. Very Quick, HONEST, and FAIR PRICED. (BTW the radiator part cost they quoted me was the same price i found at the parts store) I live in Providence and still bring my vehicle there if I cant repair it myself. I was working all week and didn't have the time. You get what you pay for here.
    - Thomas M.
  • I'm so glad that I discovered Banchwerks!  They are not only fabulous mechanics - but also fabulous humans!!  Jesse and Theo have helped me with my 2002 Passat sedan and I can't thank them enough!!  Always knowledgeable - professional - reasonable - and great humans!!  They have reaffirmed my trust in mechanics. Thank you again for all you do so well!!!
    - suzanne a.
  • Capitol is a great place to get your car fixed. They very honest and upfront with what your car needs and how much it costs. They can be very busy, so be sure to call to make an appointment when you can drop your car off. They service all makes and models too. They come highly recommended from us.
    - Christopher B.
  • My car was running really rough and finally stalled and would start but immediately die. Towed the car in and after they took a look quoted me one price for parts and labor to replace the fuel injector cable that was bad. After the work was finished, I was contacted and they the price I was to be charged was over 100 dollars more than that quote. I went in and politely inquired why and was told the diagnosis was not included in that quote. I tried to pursue this more as this was surprising to me. After waiting for 20 minutes I talked to the mechanic who performed the work who basically said that's the price and tried to tell me he told me that previously and I told him he didn't. He told me this is the standard process they do. Luckily I could afford this steep increase in price but after this I would not recommend their service to anyone. Overall the car was fixed and now runs smoother. But a $25 cable ended up costing $250 to replace. Overall the car was fixed, it was done in a timely manner, however I felt I was mislead on the price and not treated in a professional manner.
    - Thomas C.
  • Everything went as smooth as silk.  He took my car in right on time and got it finished in the time promised.  He also gave me very valuable information about my specific make and model car.  He's a great mechanic and smart business owner as well.  Hard to find qualities these days!
    ~Alex Ashline
    - ALEXANDER A.
  • I cannot speak more highly of Banchwerks!!!  
    I had never heard of them and was a little bit nervous contacting them because 2 local Volkswagon dealers had instantaneously quoted me a price (over the phone without ever seeing my car) of $2,500 to install a new turbo on my car.  Because of the recession my husband and I are in a VERY difficult position financially and so are very concerned about the cost of repairs - and we were also in the midst of a very serious medical crisis of my husbands.
    Both Jess and Theo could not have been more helpful - professional - knowledgable and kind!  They took my car in the very next day and said it might be possible to fix the turbo without having to install a complete brand new replacement.  When I picked up my car they had cleaned the turbo and replaced the pump and pick up.  It worked beautifully and they only charged $920.00 which was an incredible relief!!  They showed me the part that was badly clogged and shared a great deal of info about what to look out for in my car that would eventually need to be replaced (a control arm kit and timing belt.)  
    I am SO grateful for their such knowledgeable and professional help - their honesty - and the care - concern and courtesy they showed me at a time when I was so very stressed and upset. 
    I can never thank them enough or give a better recommendation to ANY service provider!  They are definitely a service worth a "Page of Happiness"!!!
    - suzanne a.
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Auto Services in North Providence

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