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Appliance Repair reviews in Charlestown

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  • During August when the summer heat and humidity was at its worst our upstairs central air conditioning unit broke down. Our usual service company, Standish decided to leave their phone on a busy signal so their customers could not reach them. Apparently they were too busy. Using Angie's list we found Affordable Heating & Air conditioning and based on their rating and the number reviews we decided to call them. They were great! They were very responsive and had a technician at our house the next day. He identified the problem as clogged drain and repaired it. He tested our refrigeration and discovered the unit had not been charged for 9 years. He recharged the unit and we were good to go. The technician, Matt, was courteous, professional, neat and thorough. We were very pleased and would highly recommend!
    - Douglas R.
  • We called Rene Theroux the company is listed as RST Mechanical and he was overdue to perform our yearly maintenance.  In December our boiler shut down and we were without heat.  He came down 2 days later and replaced the pump and also replaced the control on the boiler with a new digital Genesis Control. He left that evening and the boiler would turn on 4, 5 and 6 times before lighting.  We called Rene and he said he would be back the next day.  I took the day out of work and he never came or called.  We called and left messages numerous times.  I blocked my number, as he was not answering his phone and he picked up and said he would be down the next day, as now we were without heat.  He still failed to show up and made 3 different appointments to come back and repair the problem and never kept any appointments or returned any calls.  We had to call another heating contractor, who came and removed the control and replaced it with the same manufacturer as the burner.  Heat was restored and the boiler and burner have worked properly since.
    We researched Rene Theroux online and found, that we were not the first customer that he left with problems.  It appears from other reviews, that if he doesn't know how to fix the problem he causes, you will not be able to get in touch with him and he will not return calls or rectify his mistakes.  I would suggest avoiding this individual completely.

    - Gregory L.
  • It went great and prompt service.
    - Lee I.
  • He did a great job. He called before he came so I didn't have to wait around.
    - Joseph D.
  • unknown
    - Frank J.
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Appliance Services in Charlestown

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