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Pet Care & Health reviews in Willow Street

  • F
    Willow Run Veterinary Clinic
    Badly. When I walked in I found there was only a single, small waiting area for all animals. When I questioned them about this, they put Max and I in an exam room, where we sat for about 20 minutes. The assistant came in first, asked a couple of questions, then left without actually doing anything. The veterinarian came in next, plopped an oversized towel on the exam table, and I helped get Max up there for an exam. I explained that he was hyperthyroid, and gave her a bit of his history. Max always has been fine with the metal exam table at other vets, and tolerated the exams fairly well. Not so this time. At no time did they take his temperature, nor did the vet notice the nodule on his throat. Both of these are indicators for hyperthyroidism, along with weight loss. The vet at Willow Run kept squeezing Max's abdomen. It seemed as though she couldn't find what she was looking for, because this went on for some time. Max was growling and hissing at her, so she tried shoving the towel over his head. I tried to tell her that was a bad idea with Max, but she wasn't listening to me. She still got no temperature and never checked his throat. She left, and the assistant came in and "borrowed" Max so they could do a blood test and trim his nails. I didn't have to see this to know how it went. I could hear Max yowling through the door. When they brought him back he had a large kiddie bandage covering a large wad of cotton, all covering most of his hind leg. No other vet ever has needed this after drawing blood, but Willow Run did. Later at home I removed the bandage as suggested and found that Max had, indeed, bled into the cotton. I'd never seen this after a vet visit, and it made me wonder what was going on behind the door while I was waiting. I had Willow Run send the test results back to the previous clinic. When they emailed asking for feedback, I gave them some. The practice manager asked me to call her, gave me hours she would be there. I called during those hours but she had left for the day. I won't be back to Willow Run, and I won't be recommending them either.
    - Matthew B.
  • C In-Home Dog Boarding Community
    My working relationship won't start until 3/21- so I'll tell you what I can so far....
    - Annette L.
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Pet Care Providers in Willow Street

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