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Find Top-Rated Willow Street Kitchen Appliance Sellers

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Large Appliances reviews in Willow Street

  • C
    L H Brubaker Appliances & Water Conditioning
    Overall customer service was not too good. The day I looked for the perfect washer and dryer for our home I was shown several different units. I settled on a pair with a price attached of $1295.00. The young lady who helped me seemed more interested in her conversation with a co-worker than helping a customer. Needless to say I went home with printed copies of their features. As we started to take measurements I realized she had given me 2 copies of the features of the washer and none for the dryer. I went back the next day to get the copy of the dryers features and the sign was replaced with a price of $1999.00. I commented on the change and she told me that the $1999.00 sign was always there. She called over the young man she had been so interested in the day before and he agreed. I felt it was their word against mine although I clearly recalled our conversation the day before; her comment on the lower price of $1295.00 on the colored vs. white pair was and quot;I don`t know why this pair is cheaper... usually colored is more expensive. I purchased it any way since I knew the quality of the brand.
    The day of delivery was another disaster. First, they scratched the the newly painted trim into the laundry room. Once the pair was in position they tried them out. I could hear the noise upstairs. I commented on the washer's wobbling and on how load the dryer was.
    I was told it normal. Huh? I was told it was installed and I would have to call the store for a repair person and it could be used. I did one load in the washer and dryer...what a mess. The pedestal doors would not open. There was dust all over the units and room. I called the store immediately and was told it would be a week before they could send a repair man. The repair man determined the shipping brackets were never taken of the doors of the pedestals and the vent was never attached to the dryer. He also adjusted the wobble of the washer. I feel he was the only one that had any kind of appliance experience.
    I will never shop their again.
    - Patricia K.
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Kitchen Appliance Sellers in Willow Street

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