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Auto Shop reviews in White Oak

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  • One of the features that he claimed the car had was an automatic dimmer on the rear view mirror. Later he claimed that he'd never said that. He must have realized, after he obtained the actual car I bought, that it didn't have that feature he'd told me it had. Rather than explain that to me, he just lied. After I'd purchased the car, I tried to make an appointment with him. It became very difficult to reach him. I called and left messages for him, but got no response. I finally told the manager. The manager told me I'd hear from Mr. Carlino in 5 minutes. I never heard from him. When I finally did reach him, we set an appointment for me  to come to the dealership. When I arrived, I was told that he wasn't there, that it was his day off. Finally, I met with him. Unfortunately for me, he had me come about five minutes before a big dealership meeting of some kind. As he sat in the car with me, two other salesmen came up to the car and told him he really needed to get to the meeting. Whether there was or, as I suspect, there wasn't a meeting, he certainly had very little time to spend with me. He told me I could stay in their lot and practice parking head out. That was one of the capabilities he'd told me I could do by using the rear-view camera. I certainly knew how to turn the car around and back up into a spot. The tricky part was, of course, to be able to do that with confidence between two parked cars. There wasn't even a space available between two cars on that lot. Furthermore, I wouldn't have dared to park a car between two cars without some guidance. Mr. Carlino also insulted me to my face. I asked him why he hadn't suggested or even mention a GPS installed in the car. He told me he hadn't mentioned it because the Honda GPS was very sophisticated, too complicated for me to understand. What a sexist thing to say! I've had a GPS since they first became available to consumers. I have two masters degrees. How dare he! He made assumptions about my intelligence and my pocketbook without the slightest bit of evidence. I asked him if it wasn't too late to purchase Honda heavy duty floor mats. He said that they were way too expensive at nearly $200. Subsequently, I bought floor mats online; they cost me $200. After Mr. Carlino had insulted me and lied to me, I didn't want to go back to the dealership. I emailed the manager about the entire situation about two and a half weeks ago. I have heard nothing from him at all. At this point, I hate the car. I believe this is because I have such bad associations with it. Also, it stalled out on a busy street when I was in the middle lane. It was terrifying. In fact, I was shocked because, after all, it's a new car and also because I didn't think modern cars stalled any longer.
    - Mavra S.
  • This time my oil change and tire rotation was done promptly. In the past I have suffered long wait times for my vehicle when service was performed. I also experienced long wait times to get an appointment in the past. Mike Straight the service manager has been very good to me in the past trying to right all the wrongs that had happened with my vehicle.


    - VICKIE R.
  • Mr. Cooper and his shop did a great job detailing my car which hadn't had a proper cleaning in two years !  I got a slight discount because this was my 1st time, but full price would have still been worth it.  A little more expensive than some other shops, but they really went above and beyond on my neglected ride.  Interior and Exterior of the car were made like new.  There was an especially bad stain on the fabric of the rear seat which they cleaned very well.  They performed the job in about 6 hrs.  Overall, I was very happy with the service and would highly recommend.
    - John F.
  • Everything went smooth. No high pressure selling; he fully completed the job and cleaned up. He was a perfectionist. He really cared about doing the job right from the very beginning. Would recommend him to someone who wants an awning done right. Was very pleased with his work. I had compliments from my neighbors how nice the awning looked.
    - WILLIAM W.
  • They have really done very well for me and have taken care of me. For general auto maintenance they have been fantastic. Every time I have taken my cars there for either inspections or repairs, their service has been excellent. Their pricing is always fair; sometimes I have asked for new brakes on my cars and they tell me they don't need them; if that is not fair, I don't know what is. I previously tried working with several dealers but I am pleased with this company's customer service. I like their quality of work and they are very accommodating and fair. They have been nothing but fantastic with me. They work on transmissions and also do general auto work. I have several of my vehicles serviced there and I have never been disappointed.
    - Arthur T.
  • THEY ONLY WORK ON HONDAS. THEY ARE EXTREMELY KNOWLEDGEABLE. THEY ARE REALLY GOOD AT TROUBLESHOOTING. IF IT IS TIME TO DO MAINTENANCE ACCORDING TO THE BOOK, THEY WILL CHECK TO SEE IF IT ACTUALLY NEEDS TO BE DONE AT THAT TIME. THEY DON'T DO THINGS THAT I DON'T NEED. I FEEL REALLY LUCKY TO HAVE THEM SO CLOSE TO MY HOME. THE PRICE GIVEN WAS FOR AN OIL CHANGE, WINDSHIELD WIPERS AND THEY CHECKED ALL FLUIDS, TIRES, ETC.
    - NEENAH B.
  • Been going to Herky Pozzuto for many years. Totally fair with fantastic service and treatment.
    - Tammy s.
  • unknown
    - Lisa M.
  • unknown
    - Amber B.
  • I would highly recommend them, they are great. They pick up my car and drop it off after service.
    - Marianne P.
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Auto Shops in White Oak

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