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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in Wexford

  • F
    Deckmasters Technologies - Pittsburgh Northwest
    I want to start with this--I emailed this review to Deckmaster Technologies for them to review before I submitted anything online.  I wanted to be fair and if there is anything they found inaccurate I would be glad to discuss and or change if needed.  No reply was ever received.  One can ask this question--If they value their business and reputation so little  what can one expect from the level of craftsmanship?
    Horrible, horrible, horrible.  This is all objective information--there will be no denying the  unprofessional practices this company employs.  Simply stated---Mike Davin, and by affiliation Deckmasters Technologies incorporated, is/are a liar, was a liar and in my best judgement will be a liar.
     I signed a contract in August 2014 to have a roof with a screened in Porch constructed over my existing deck.  The first problem was that they require 80% down payment before any work is started.  That is ridiculous but I mistakenly put faith in Deckmasters and paid the amount...no questions asked.  All truly reputable contractors either ask for a nominal amount or nothing.  Also, before the ink dried on the check it was deposited--A bad sign.
     
    Initially,  they were supposed to start in Sept. but didn't until Oct....fine by me--no complaints.  Started the construction in Oct and at that time I figured  I would replace our entire deck as well.  They worked for around a week or so before I inquired about a building permit which in the contract  clearly stated they will procure all needed permits.  I figured if we were spending over 20K a permit would probably be a good thing.  I was lied to over and over and over again as to the permit--Mike Davin, aka Deckmasters, kept stating all the paperwork was in and  they were just waiting for the land survey--gave him our survey--still no permit.  Unfortunately, no paperwork was ever submitted...how do I know...the building inspector form Marshall Township found out they were working without a permit and put up a big red stop work order.   Furthermore, the building inspector stated this is not the first time these guys have done this and there was no way he would be able to sign off on the current construction methods.  About a week later, still no work being done, the building inspector met with me and stated there would be no way he could approve the plans Mike Davin, aka Deckmasters, submitted as they were very poorly done.  Actually, people in the office were laughing and asking me if I found this contractor in a cracker jack box....16K into the project I was not very amused.
    Finally, the plans were approved, about two weeks later, and work resumed which included redoing the support posts for the roof ( I had to call Deckmasters and let them know the permit was approved and ready).  They worked for around a week more replacing and fixing the items that were not up to code--unfortunately, in that process they scratched the new composite deck all up.  November came round and bad weather came in.  They disappeared  without a trace.  After a few weeks went by I called Deckmasters and was told they were waiting for the screen windows to come in and will be back as soon as they are...another lie as they were never ordered.   No big deal...Up until this point I never complained and felt there is no use complaining now as I would rather not have them outside in the middle of Winter.
    March came around and unfortunately still no sign of them.  Finally, I called in the middle of March to check the status.  I was told if I could wait a couple of weeks they would return/ finish and that the windows were ordered.  Well, after checking again on the windows and finding out they were not ordered I had enough. At that time, I asked for my money back as I could no longer deal with liars.   Also worth noting the roof leaks and the level of craftsmanship would be as you would expect from people who don't care.
    Deckmasters was willing to give me back a portion of what I was asking for but not the complete amount.  They left me with a complete disaster..trash sitting out all winter, cigarette butts everywhere, a leaking roof, a scratched up deck with random board not screwed in and not to mention no reputable company wants to finish work someone else started.  I figured as this was all objective information they would make it right and refund me the money I asked for which would still leave them with more than enough to cover their expenses.  I was wrong.  He wrote me two checks, one of which was post dated and when I went to cash it I was unable...He did bring a correct dated check a few days later.  At this point I am still owed money.
    Now, one my ask why I chose Deckmasters.  It wasn't the price as they were not the least expensive estimate. They were chosen as I thought there was some sort of headquarters who employees and franchisees answer too.  From my experience this is not the case at all.  I called the main number mx. times and never received any return call.  Finally, I got a hold of the scheduler/secretary and she informed me that each franchise is independent and there was nothing anyone could do...she did say she would contact this Deckmasters franchise and get back to me....never happened which I am not surprised by at all. 
    I waited over a month to write this as time after time I gave Deckmasters thechnologies Inc every available option to make things right.  Please feel free to contact me or Marshall Township to confirm any part of this.  Please, please, for your sake do not use Deckmaster Technologies Inc.
    Steve
    412-983-5598
    - Stephen S.
  • F
    Sunrooms Unlimited
    We signed our contract with Sunrooms Unlimited on April 23, 2012. Sam Grose (president) gave us a verbal installation date of middle-end of June 2012 but would not commit a date to the contract. As of October 26, 2012, we have not received our sunroom from Sunrooms Unlimited. I expected a much higher level of service from Sunrooms Unlimited, and I am quite disappointed. Specifically, Sunrooms Unlimited does not promptly return phone calls if at all. The company phone has been disconnected, and Sam Grose has predominantly replied to our inquiries via email. Severe delays in installation have not been communicated in a timely fashion.
    We have requested a full refund via certified mail.  We will be informing friends and family about this experience, and we have registered a complaint with the Better Business Bureau.  I have a detailed email correspondence between us and Sunrooms Unlimited since they do not reply via phone.


    - Ryan P.
  • F
    Thermo Twin Windows
    Thermo Twin's installation team was a disaster!   They treated my job as if it were unimportant to them, sending out incompetent installers and not notifying us when they were coming to the house to work.   Specifically, they measured a board on the back of my house and told me that my house was sinking.  For four weeks, we thought that we had a major structural problem and found out that they measured a board installed with the demolished deck.   They also refused to honor the contract by not installing skirting by telling me that that would be extra.   Additionally, they installed the wrong color of shingles and refused to correct the problem. 

    My advice to any potential customer is to give your business to a reputable contractor that can handle this type of work in a responsible way.
    - Robert Y.
  • A
    Pro Home and Sunroom LLC
    They did a very professional design on the project. They finished the job on schedule, A+ overall.
    - Richard E.
  • A
    Betterliving Patio Rooms of Pittsburgh
    They were very nice people. I would have definitely done it if I had money to blow.
    - Anthony E.
  • A
    Thermo Twin Windows
    Thermo Twin not original installer, but offered a superior roof at the lowest cost of all quotes plus quick installation and excellent clean up. Nice crew.
    - JAMES C.
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Sunrooms / Patio Enclosure Builders in Wexford

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