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Hvac Repair reviews in West Chester

  • A
    From the time Mike came to give me an estimate on Tuesday through two complete system replacements, I was completely satisfied with the personnel and their work. I will be glad to be using them for ongoing HVAC service needs. Justin and Patrick were the primary installers. Excellent workers and a pleasure to have in our home. Thanks also to Dan and Joe with their help in working through our installation complications. Great work gents!
    - William D.
  • F
    Back in November I called for a winter tune up and was told that they don't do more than one tune up a year any more. I had a check up done earlier in the year primarily for the AC. I used to have a check up in the spring and then again in the fall. I was also told to call back in March to schedule the tune up for the next year. Sounded good since that timing would be good for the AC for summer. So I call back today (March) and was told that first available appointment would be August - 5 months out!!! - and in the middle of summer. I think I'll know whether the AC is working properly by then. Remember, I was told in November to call back in March for the AC tune up, but wasn't told that there would be a 5 month wait. Had I known, I would have scheduled it in November so I'd be able have the check up done by April, at least. And, of course, nobody knows anything about that. So the moral of the story is - don't listen to Horizon's ads about how they have a ton of techs and how they are eminently available (sure, if you have an emergency when something's already gone wrong, but not when you're trying to be preemptive with a check up). I'd rather get something fixed before it goes bad, like during a check up, rather than be without AC in the summer or heat in the winter - but maybe that makes too much sense...and Horizon would make less money. Again, it seems to be more about what's convenient for Horizon and not the customer - what will make them more money, rather than save the customer money. I think I'll be shopping elsewhere next time.
    - ned b.
  • A
    Mr. England replaced our old hot water heater. He was prompt, he wore shoe covers, and he explained, in detail, what was involved in the replacement. He was professional, but friendly. We would hire him again.
    - A J A.
  • A
    Great! I have had Mr. K service my equipment before. He did an excellent job then and he did an excellent job this time as well. He is quite knowledgeable and he has all the tools needed to do his work efficiently, without hassle. He was extremely thorough, checking various parts of my heater. It gave me confidence that my heater will serve me well this winter. Overall, he is an excellent technician and represents R&D very well.
    - Allen V.
  • A
    Amazing! Tom gave me the best estimate for the work I needed done (he was one of 4 companies I contacted); I received the best service, the best value, and professional and efficient work. I highly recommend this company - and that is an understatement. The work was completed in a timely and efficient manner; I was able to pay in 3 installments. It was scheduled in a matter of weeks; and completed faster than I would have imagined possible.
    - Dianne G.
  • F
    My review should be read in conjunction with the previous customer review. I was the second contractor called in after Donelly did not respond with a price for their diagnosis of a bad control board on the customers office rooftop unit ( RTU) While true that the board was not working, it was my diagnosis that 2 legs of the 3 phase electric delivery were out due to open fuses. A further inspection determined that 2 of the 3 pins on the RTU compressor were shorted to ground. Necessitating a compressor swap our. As this was a R-22 unit it needed a refrigerant change to an environmentally friendly refrigerant. I ultimately subcontracted the repair to a commercial contractor and the unit was up and running with the same control board a day later. The contractor is erroneous in his response that this customer is not his. Attached please find a pic of the original invoice that the customer sent to me as proof. Very troubling company. Do not use
    - Rob F.
  • F
    Terrible! the tech they sent over tried to measure 3 phase voltage at the rooftop fuses and didnt know what he was doing! Instead of turning off the power up at the disconnect, he proceeded to our main panel inhouse and knocked 6 workstations offline with a breaker he threw? He then proceeded to tell me our thermostat wasnt developing the required dc voltage the rooftop unit required to work (FAIL! thermostats dont develop voltage) He concluded it needed a new logic board and said he would order it and left. I called a reputable source and that contractor diagnosed the problem as a blown compressor, he replaced it and got the system up and running in 2 days. Meanwhile, no call back from Donnelly? when I called they said they were having problems finding the logic board. I informed him of the techs incompetence and that I wanted a refund of the service visit ($110) and the owner said he couldnt do that! NEVER AGAIN WILL I USE THESE GUYS!
    - AL S.
  • A
    The home is a restored historic home with oil/hot water heat, AC, and electric heat components. The experience and skill from E.A. Harvey is excellent and exceeds any other company we have had experience with for over 30+ years of homes in PA or DE. The group is highly skilled, honest and direct, and we have never challenged or were concerned about a recommendation. The business is well run and fairly priced for the skill they bring to the table. Trust is very important to us and we have had situations where we have provided access to the house for work even when not home--which speaks to the level of trust we have for this group. Highly recommend them and know you are dealing with owners and long-term employees of the company when you deal with them!
    - Benedict B.
  • A
    We had a great experience with H&H. We had to call them when our Air Condition stopped working on a 90+ degree day. They came out same day and got the unit running. They also provided us option on making sure it would not happen again. We decided to replace the entire system. Cost was less than I expected, but the service was exceptional. We are moving soon and will be using them again. Thanks to the entire H&H team.
    - Greg H.
  • B
    The end result was an excellent AC system and it changed our lives in the house. They did great work and the crew who did the work were pleasant to work with and clever in how they dealt with issues they encountered. The overall project was expensive but it didn't impact the old world aesthetic of my home and added a much needed AC system to the house. I'm happy with the result!
    - Steve F.
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HVAC Contractors in West Chester

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