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Travel Agency reviews in Wayne

  • A
    Travel Escapes
    The trip was wonderful. The hotels we stayed at were very good. The destinations were excellent. The guided tours were excellent. The food was wonderful, and everything was available at a very reasonable price compared with other vacation destinations we have taken. Northern Italy was beautiful. The people were friendly, and generally spoke English. Our favorite place was Cinque Terre,  where we stayed for four days at the end of our trip. Monterosso, the largest town in Cinque Terre, was a beautiful destination with excellent restaurants, most notably Tortuga and Mikys
    - GARY W.
  • D
    I worked with Kathleen at the agency and she was to book 2 hotels, rail between 2 cities and 1 excursion for our 8 day trip to Spain. There were many mistakes made where attention to detail was overlooked. For example, this was a surprise anniversary trip for my husband and when the travel documents arrived, it listed a wrong city. On the flight she booked from Madrid to Seville, our travel documents, as well as what she stated, said we were upgraded to first class, however when we printed out our boarding passes, we were seated in the back of the plane. Kathleen told us that there must have been a computer glitch and she would change our seats. When we arrived at the airport, our seats were not changed and we had to spend 45 minutes trying to get them changed. The night before our wine tour that she booked, the ONLY excursion she booked, we were told by Kathleen that the tour would pick us up and drop,us off at the hotel in Cordoba. When we showed the documents to the hotel concierge, they informed us that in the fine print, we must arrange our own transportation to and from the winery about 40 miles away from the hotel which would have cost us over $225.00 on a tour that only cost us $22!. Kathleen again apologized for the miscommunication and we ended having to cancel the only excursion we wanted and lose our $22. When I spoke to her manager, I was informed that Kathleen did provide me with the street name of where we were suppose to pick up the tour bus. This is true, however, we were led to believe it was where the hotel was located and not 40 miles away in another Spanish town! Finally, Kathleen booked what we believed was a private shuttle to the airport when we left Madrid. The cost of the shuttle was $55. We learned at the hotel that it was not a private shuttle but one that picks everyone up. My issue with that was we would be on the bus for 45 minutes to an hour but if we had taken a taxi, we would be at the airport in 20 minutes for only $35. Kathleen again apologized for the miscommunication and attempted to fix the situation. Kathleen canceled the shuttle and told us she would work on trying to get us a refund. I was completely shocked that she would cancel our service without first telling us as well as not securing our refund! Now we may be out another $55. My biggest frustration is that the agency, whether is was through her or her manager, never offered to reimburse us for our losses. They only offered to get refunds from the vendors. To be honest, the vendors were not at fault, the agency was. I am not sure how much the agency and Kathleen made in commissions but it would have been much better to just reimburse us $77 for the 2 mistakes and we would have moved on. Next year I am planning a family trip to,Italy and they could have had my business....!not anymore.
    - Deanne S.
  • A
    Emilio was very pleasant and businesslike. He was able to match the quality of the previous quote at a price more than $4000 less. I would certainly use him again.
    - GARY W.
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Travel Agents in Wayne

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