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Orthodonture reviews in Wayne

  • A
    Patel, Dr. Shreena
    We first visited Dr. Patel on the recommendation of the head of the UF Ortho program. My daughter had previously been in braces for 2+ years before we moved to Jax and had been experiencing some problems with her bite. Dr. Patel has been awesome in working to correct her bite and see her through her dental implants. We have continued with them for my son's orthodontic treatments. He is now in the retention phase and looks GREAT! The office staff is fun and clearly enjoy what they are doing and who they are working with.
    - Kathie B.
  • C
    Boucher, Dr. Normand S
    My child had 2 rounds of orthodontics - one for basic teeth/bite correction then later another round for possible future-TMJ issues (i.e. corrections for oral surgery). The estimated time and cost were grossly under-estimated which cost us hundreds of dollars more than the estimated (expected) amounts. The work was done very well, but the accounts receivabl/payable personnel were lacking communication and people skills. Due to the inadequacies of the billing department/process, I would not go back to this practice. It was unfortunate since the professionals (doctors and assistants) were competent and pleasant, but this became too costly of an experience.
    - Karen F.
  • B
    Boucher, Dr. Normand S
    The initial diagnosis and time estimate for treatment was given during the consultation - the treatment ended up lasting over 50% longer than initially projection. The office accepted our dental insurance (insurance pays 50% of the total orthodontic cost by paying half at the start of the procedure and the balance at the end).
    Since the treatment lasted significantly longer than the expected timeframe, a 4 month lapse happened during the latter part of the treatment. This caused the insurance company to deny paying the final payment (even though the patient was back on the benefit plan). Had the treatment completed in the expected timeframe, there may not have been an issue.
    Further aggravation came from the billing dept. who did not reveal this fact until 2 weeks prior to the final appointment. Upon disclosure of this fact, the accounting personnel stated that the office refuses to complete the last appointment (i.e. removal of the appliances) unless full payment was received.
    This left us in a very difficult financial situation, to come up the remaining balance in such a short period of time. We tried to negotiate a payment plan or some other option, but we were told ���no payment, no work���.
    - Karen F.
  • A
    Boucher, Dr. Normand S
    Overall I have had and continue to have a great experience with Dr. Boucher. Everyone on his staff is extremely professional and friendly - they say hello to me by name as soon as I walk in the office. Dr. Boucher himself is a very dedicated and thorough orthodontist who actually listens to his patients and works with them to determine how the patient's needs can best be met. I actually look forward to the office visits. They also have a great flexible payment option to spread the cost of your braces over the time of treatment (about 18 months). Hands down one of the most talented and effective orthodontists in the area.
    - Michael M.
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Orthodontists in Wayne

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