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Chimney Sweeping reviews in Warminster

  • A
    Ron came out an was great. Very professional and personable, explained the process, showed me items of note, and gave great advice. He performed a cleaning, gave instruction on safe use (since we'd never used our fire place before), answered all my questions, and made some recommendations based on the state of the fireplace. Prior to the appointment I communicated with Stephen who was also very responsive and helpful. Seems like these are great guys to work with. I was really surprised when I was given an appointment time (not a window) and Ron showed up on time. Very positive experience overall.
    - Dave M.
  • A
    Lee and Dan were scheduled for a Sunday afternoon. They were punctual, professional and did an excellent job. We had a baby squirrel that kept coming down the chimney and getting into the house, but no more. The caps look very sturdy and are really very nice looking. Very happy!
    - Constance H.
  • A
    Chimneys Plus was very professional, friendly, clean and timely. I brought them out for a chimney sweep and inspection. After they were done they went over everything with me in detail. From what was OK and what needed attention. They gave me a quote right there for the work that I did need to have done which was very reasonable. I was also very confident that they would do the work correctly because of their knowledge of chimneys. The best part was I didn't feel pressured into making a decision right then and there which made me feel very good about my experience with them. I made my decision called them up and scheduled and I am extremely happy I did! They did an amazing job on my chimney it looks brand new! I am very impressed with chimneys plus and will continue to use them every year for a sweep and inspection. I highly recommend Chimneys Plus! In my book they are Chimneys A Plus!
    - Andrew J.
  • F

    Kevin came out and was reasonably timely.

    He wasn't in the house long when the doom and gloom began. I wasn't surprised by the news of my wood fp. However he said he "couldn't clean the fp" because (and I paraphrase) that due to water getting inside the unit the insides were "sticky" and he required some kind of wet cleaner unit that he didn't have with him. He also told me that unit was never constructed properly when originally built.  Next the gas fp's.  He, literally, took one look at one unit and started with "it is not a direct vent unit and it was being vented and that the chimney vent was "not to code". I wrote down the code he referred to. Then he we looked at the other gas unit and he did the same thing, talking about it being a "direct vent unit" and how it wasn't direct vented.  This was from 4 feet away. He NEVER got on his knees, just took a peek inside the glass of the gas units!  I started to get a bad vibe... how could he know just by looking at it?!  I even said to him, would you like to see the actual vent on the one unit (he would not have even seen it had I not offered to show it to him) and he again begins spewing "not to code" etc.  I was shocked, as I know the guys who put this unit in and I knew they were working directly with the mfr when they installed the unit. As a matter of fact, I had the originally faxes (yes- that long ago) and I showed him where the mfr made notes to the installers.  I then pulled out the installation manual ,that I had saved, and began questioning him on exactly what did he mean by "direct vent" and exactly what was wrong.  He said many things but one was that the unit had to be vented "directly outside" - no piping.  That didn't seem to make sense.  The stuff he was touting as "not to code" was clearly listed in the manual as being able to be 'vented' and I showed it to him?!  Including various ways an installer could vent the unit...including x number of elbows, etc. Kevin then refused to fix my 2 gas units claiming it would be "unethical" to repair them when they "weren't to code".

    However, when he gave me the invoice, he made some brief notes on the amount of work my masonry fp would require and quoted the job.  I asked him for a more detailed report because of his comment about the unit never being built properly originally and I wanted to submit it to our insurance company and I knew they would require a much more detailed report than the hand written one he gave me onsite.  He stated he would "look further into" the gas units and follow up with a more detailed report on the masonry fp.   I called him twice and each time he promised a written report.  The second time he said it was mailed and I asked him to have it emailed to me - as I had given him my email address originally for that very purpose. Actually asked him to email it due to wanting to notify our insurance company asap. AS of this writing I have not rec'd any version of a detailed report as promised.

    BUYER BEWARE - I wish I had looked them up before I made the appointment. One review called them "the bad news cowboys" and that couldn't sum Aspen up more accurately! This was a complete and utter waste of money for the following reasons...

    1) He sold me a Level 2 inspection.

    2) He did not perform a Level 2 inspection - which by his own words - requires either a camera or a light with mirrors.  Nor did he bring a ladder with him to inspected my masonry chimney?

    3) He never cleaned the masonry fp because he said he did not have the proper equipment with him, yet I made it clear I wanted that unit cleaned when I made the appointment. He did not come prepared or offer to come back another time to do so.

    4) He never fixed my 2 gas fp claiming ethics.

    5)  We paid $169.55 for scare tactics and nothing else.

    How do I know they were scare tactics?  A few days later I called the mfr of my gas fp units and was given contact info for an authorized repair center.  A gentleman came out and got on his hands and knees and looked at the units, to some things apart and found that neither were working due to pilot "being dirty".   A simple cleaning and they were up and running flawlessly.  He went outside and saw both units and the exterior vents and/or chimney's in place and said both were done to code.  When I told him what Aspen had told us and cited the code (I had written down) he said "that code is for masonry units and NOT gas units"!!!  So much for being an expert!

    Just today, my husband got involved and called him and did not tell him his name but simply asked for him to describe what  Level 2 inspection was.  He clearly and concisely stated all that was involved... and all that he NEVER performed at our home!!!  When my husband told him who he was - obviously - he got very defensive - he was caught!!!  My husband told him he never performed this service to which he claimed that I only wanted a quote!  That is laughable as I didn't even know we had damage to need a quote - I called because I need our units inspected!!  He was trying to wiggle around his "not to code" comments, and my husband told him flat out what the other company saw and did and that he was wrong.  He got more and more agitated, and nasty and my husband hung up on him.  He actually called right back (while my husband was now on the phone talking to me) and left the following voicemail message (and I quote) "yeah - what's the matter, you can't take my phone call- because you are a coward, that's basically what it is" (in a whiny baby voice - attempting to mock my husband) "I'm not gonna say what I have to say - I'm gonna hang up and cry. You know what - You guys are gonna get nuthin from me, and  your a wife a freakin wackadoodle."   The interesting part of this whole message is that he admits "you guys are gonna get nuthin" ; admitting he never mailed or emailed the report he had twice claimed he had!

    One doesn't need to take just my word... google him and you'll find all the comments you need that will confirm our exact experience.  I just wish I had done it before I had made the appointment and wasted our money.

    So  - the moral of this story.  Aspen Chimney Services and it's Owner Kevin Kenney is out to scare homeowners and take their money under false pretenses of an "inspection" he never performs.  To boot, when called out on his tactics - he resorts to name calling and mocking - conducting himself with all the professionalism and integrity of an 8 year old bully.

    STAY AWAY!!!

    - Christine J.
  • A
    Service was scheduled promptly.  Sean called in advance to let me know that he would be here within 30 minutes.  Drop cloth was used and there was no dust or dirt associated with the chimney being swept.  Sean was very polite and professional.  E&E Chimney Sweeps lived up to its accurate and well-deserved reputation.
    - MaryAnn M.
  • D
    They came out and gave me a estimate for all the work and later came back and  said they had
    under estimated the the stucco portion of the job and wanted to come back out with a more
    experienced employee and redo the estimate. I had them complete all but the stucco portion
    of the job, paid them and found someone else to complete the job.
    - Douglas B.
  • A
    The whole process was a smooth as silk. A quick response to the initial email. They arrived as scheduled on time. They were quick and professional and gave an honest appraisal of condition and work needed. Great job! Thanks
    - JAMES M.
  • A
    Cleaned both an Oil burner flue and a Woodstove flue. Woodstove flue had a dead bird and squirrel. Work was done quickly and professionally.
    - Karl S.
  • A
    - Suzanne L.
  • F
    I had to call the provider. Chuck was busy and promised to call me back. He didn't.
    - Rich W.
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Chimney Sweeps in Warminster

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