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Door Installation reviews in Verona

  • A
    I got so much more than I expected for the price. The guys were great, the work was immaculate and John (the owner) went over details with me, so I knew just what to expect. Although I opted not to install heat, a space heater provides all I need for all but the most frigid days. The three sets of sliding patio doors and the french doors creating the new connection into the dining room provide light and a great view of my yard year round. My house flows wonderfully and the beautiful indoor/outdoor carpeting makes it luxurious past anything I was expecting. John was originally hired to redo shingle my roof. Again, they were clean, quick and professional.
    - Carol S.
  • D
    I wanted to have a reputable company in the Pittsburgh area to add a composite second floor deck on to my home, so I called Quaker State to do the work in April 2017. Dave came out to speak with my husband and I about what materials we wanted to use and how big of a deck we wanted. We went with a basic rectangle shape 14x24 deck and we needed a separate foundation built for the hot tub we just purchased. He gave us all the information and the cost and we paid him the first deposit to start the work. I was told he had to get the permit and will be in touch with me once they received the permit and on the start date. It took about two weeks to get the permit (not Quaker's fault), but communication with the front office was horrible. I had to call in to see if the permit was in and ask about the start date on two separate occasions. The crew came out the first week in May. The crew leader was Dave. He introduced himself and we had a conversation about the design, the size of the deck, and making a foundation within the deck for the hot tub. He was never informed about the foundation for the hot tub, so it was a good thing we had a conversation before starting the project. Dave and his crew would come Monday-Friday from 9am-6pm and some Saturdays to get the deck done because the project fell two weeks behind due to rain, but Dave and his crew would still come out if it was light rain or they would sit in their trucks to wait the rain out. Dave had a crewmember show up drunk to the work site. That guy was fired and sent home. Dave was looking out for our safety so he doubled up on the wood used to make the foundation for our hot tub and extra screws. He had to change out some of the screws when the inspector came because a law was just passed that mandated that you had to use some other kind of screws. He always communicated with me what was going on with the project. When it came time to take the window out and replace it with French doors they made sure to cover the whole area with plastic, so dust would not blow throughout our home. The door was in place and the project was done! I was happy! It took five weeks (June). Then I noticed light coming through the top and side of the French doors. I called Quaker State and left a message about it - I never received a call back. Some time went past since my husband I was out of the country. When I came back there’s an invoice from QS for the obtaining of the permit (was told that all of that was included in the price of the deck - it was written on our contract) by this time it’s October 2017, so I call and I spoke with Debbie about the door and the invoice. She said that she was just clearing out old invoices and that is why we were just receiving it. I’m thinking to myself someone needs to get organized. I told her what was on the contract and she said that she would speak with Dave (salesman) and she would call me back about the door, as well. Never received a call from her, but a strange man knocks on my door one morning as I was preparing to leave saying that he was there to take a look at my door. I’m confused, so I told him that I’ll be right back, I had to get my child to school. I came back and I phone QS, speak with Debbie and ask her about why I never got a phone call back and who sent this man to my home. She said she knew nothing about it. By this time I’m not happy, so I let her know that I needed to speak with a manager. She said that she would have the president of the company call me. That was in October 2017 and it’s March 2018 and I’m still waiting for that call and my door is still not fixed. They have not sent another invoice for the permit or the door. I do not have a problem with paying for the labor of the door (I had to purchase my own door from Home Depot), but not until it’s set right. The communication with this “reputable” company is by far the worst I ever experienced. I believe when you have a customer that’s paying you $25k+ for a deck you should go above and beyond when it comes to accommodating that customer. Customer Service is EVERYTHING in my book. Even though, I have a beautiful deck I would not recommend this company based solely on their customer service (well their lack of it).
    - Terry F.
  • A
    Superb. Part may be due to good fortune, but everything clicked into place in getting the drawings, permit, materials and sub-contractors. Diamond was flexible enough to take advantage and get the necessary work done as people and materials became available. There were no problem areas during construction, and the results were perfect. Diamond was very helpful in choosing the materials, colors and finish, and made sure we understood what we were getting.
    - John M.
  • A
    I've used Sweet Success Contractors in the past and felt comfortable going into this project with Chris. Wow, he and the team did not disappoint. I've attached a picture to this posting to show what they did to my house in less than two weeks. I work from home, so I was here every day to see the work being done. They were extremely professional at all times. Cleaned up at the end of each day, efficient and polite.
    - Robert M.
  • B
    They were responsive when they had to come back and redo the installation so it worked property. So far the quality of the door seems to be good. They were punctual coming in out on the scheduled installation and  the repair, responding to phone calls was a little slow. I would use them again if the price was right.
    - Ed S.
  • A
    Prompt, professional, provided subcontractor for electrical. Explained everything. Estimate fair and complete. Easy to reach for questions. All work completed as requested and called to make sure everything was to our satisfaction. Flexible when we had to remove some of the work we requested to be done at a later date. Will definitely have them complete our door replacement and hopefully put a small porch roof on. We are new to the area and saw their trucks in our neighborhood and checked them out on Angie's list. We had 2 other estimates that were all comparable. Brought us photos of before and after work. Rich and all staff very personable and knowledgeable. Highly recommend.
    - Melanie D.
  • A

    Everything went very well. Started with the professionalism and courteous representative. Explained and went over all details during selection and estimate. The workmen were Great! Very professional and friendly. Work was done professionally and more quickly than we expected. Cleaned up after job was finished.

    - Gwen W.
  • A
    I was very happy with the job.  The deck is beautiful and the door installation went perfectly.  The contractor went to extra effort making sure all interior trim around the door matched existing interior trim.  He did small swatches of wood trim with different finishes to make sure staining matched.  The contractor was very helpful in deciding size and deck design and offered options and price variations on those options.  He was also helpful in answering all my questions about the pro's and con's of the options offered.  He further answered all questions regarding construction and care of the deck.  The contractors were prompt.  The job was completed in a timely manner and the workers cleaned up all debris. I have used Cratsa construction before and will continue to use them in the future.
    - Karen A.
  • A
    Price was a little higher than others, but their estimate explained more details about the work to be done.  Actual installation went perfectly.  They arrived on the day/time given, were courteous and careful about our carpets, etc.  Removal of the old door went quickly, with minimal time where the entryway was completely open (this was January, after all).  The new door looked exactly as expected.  The doors were fitted and leveled as expected, and the final result looked like a finished product inside and outside.  This was how all contractor work should go!
    - John M.
  • A
    I have a 1957 built ranch-style home that needed some major upgrades over the past 3 years.  Those projects were all done by Dion at Three Rivers Remodeling.  I met Dion back in 08/2011 through my neighbor (his in-laws) and the first project was my upstairs bathroom.  I was impressed with Dion's professionalism, attention to detail/cleanliness, and punctuality.  I was really impressed when Dion asked if it would OK for him to work on the bathroom on Labor Day.  Since then, in 2011 Dion installed glass block windows in my garage and replaced the doors/base boards in the hallway.  In 2012, Dion replaced a paneled wall in the living room with drywall, painted the living room, refinished the hardwood floors, and built stairs leading from the basement to the living area.  In 02/2014, I hired Dion for a complete kitchen remodel.  Finally, in 11/2014, Dion remodeled my downstairs bathroom.  On that job, after he gutted the room we found several problems that we were not expecting.  Dion worked most days until 9:00 (after asking me if that would be OK) in order to get the job done by the promised completion date while not sacrificing the quality of the finished project.  When I show people the finished project, they are always very impressed by Dion's work.
    Dion does all the work himself and he is a bit of a perfectionist.  I know that he prefers to do the job right as opposed to doing the job cheaply.  I cannot say the same thing about the prior owners of my house.  When we discovered the issues with the downstairs basement, Dion explained my options.  What we could/could not get away with.  What is the right way/workaround to correct the problem.  Inevitably, with my experience with Dion, I trust his judgement and always authorize him to do it the right way.
    When it comes to pricing, I do my research and go into the project with a range on what I think it will cost.  Dion always comes in within that range.  Never overpriced and never a low-ball estimate.  He discusses what needs to be done with me in layman's terms and his contract clearly discloses all the work to be done for the price.  Any unanticipated costs (like on the downstairs bathroom) are clearly discussed, priced, documented, and presented to me for approval before Dion proceeds with any work.
    Oh, and Dion likes my dogs (and they love him) even letting them out for bathroom breaks while he's on the job.  May seem trivial, but, just another example of the extra steps Dion takes to make the whole process a positive experience.
    - Brian E.
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Door Installers in Verona

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