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Plumber reviews in Vanderbilt

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  •         It was an overall terrible experience. I have verified this company as the correct Co. by calling the number provided me by angies list and verifying with the receptionist the telephone numbers for the Uniontown and Connellsville offices which are 724-439-8000 and 724-626-0900. I was at work the day they came to my home to pump a 500 gallon buried plastic septic tank for my garage. My wife was home with two small  children at the time and directed the 2 man crew to the tank access. Once they where done they came back up to the house and my wife paid. I came home that evening and went to inspect the job. Walking to the back of the garage I saw the septic tank lid all cracked up and lid seal laying on the bank. The tank was 1/2 re-filled with what I believe was water and left wide open for anyone not paying attention to stumble in, including my kids. When I called the company office the following  morning and asked why my lid was cracked and not put back on I was told to stand by and expect a later call while they called the drivers.
            Later that morning I was called and told that the lid would not fit back on the tank because my tank flexed to much. When I disagreed with the receptionist she put me into contact with rick who further promoted the same idea. So, I asked rick if it was company policy to know that when a tank supposedly flexes and the lids don't go back on the drivers don' t tell the homeowner that something may be wrong with the tank,and then they drive off with peoples money and leave a potentially dangerous open hole in the yard?Furthermore,I informed rick, that the lid was not cracked when I uncovered the access prior to calling his company. So rick offered to come out and look at the lid and seal. Instead of rick coming to inspect in the morning like I'd asked he showed up in the afternoon while I was on my way to work (very sly). My wife again at home with the kids called my cell to let me know rick was there. We spoke on the phone and he again informed me that there was no way to get the lid back on( Rick really must have thought I was an idiot,considering me and my dad built our homes and garages from the footers to shingles). I reiterated his crew driving off and not telling my wife about the open septic tank they could not seal. I further explained to rick that for breaking my lid and the complete disregard demonstrated by his drivers I wanted a new lid. After some further of the same back and forth he agreed.
            I put on an access cover and left the tank lid off. I called rick for about 3 weeks once a week. I got more frustrated by ricks empty promises and I stopped calling. My weekend off I unsealed the access put the damaged septic lid back on ( yes it fit perfectly) once attached I caulked the cracks let it dry and re sealed the access. This is a terrible company in my opinion, they offered no discount for there terrible service and only kept making empty promises,that my replacement was ordered and I get it as soon as possible. I'm writing this nearly a year after the incident/promises. 1st time with this company and the last time. I thought because of there phonebook page they where reputable, I learned a lesson. On a side note,I have wanted to write this review for a long time but my 2nd child had just been born and time among other things took precedence. I hope people can learn of this review and maybe save there self a lot of headache. If I had the time back then I would have used the BBB, they are great!
    - C K.
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Plumbers in Vanderbilt

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