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Auto Service reviews in Trafford

  • A
    Art Miller's Beechwood Garage
    I just started with him in the last six months. He was recommended on Facebook, he was the most honest and best mechanic around here, and everyone was using him. He's so popular, so I thought he must be good. He seems really good.
    - Gerald V.
  • A
    Richlin Imports
    These guys really know their stuff. I have a Ferrari F430. I had a pretty major issue with my transmission. Nobody in Pittsburgh would touch it. The closest dealer is 3 hours away. Brandon was able to easily to diagnose the problem, and more importantly fix right the first time. He also saved me a lot on doing some much needed suspension work. Only shop around here I'll trust with the car from here out. I would recommend them to anyone without hesitation.
    - Michael V.
  • C
    Army's Transmissions
    disscused situation on telephone regarding transmission was very nice and response basically using a soft selling technique. When I met directly with them the hard sell attitude came out with few options offered regarding price and warranty.
    - Doug N.
  • D
    Oakmont Automotive
    I scheduled the service 3 weeks in advance (scheduled on 3/20 for 4/3) because I needed an appointment where I could wait on the vehicle to be serviced and could not drop it off.  When I arrived I was asked what I had brought my vehicle in for and if I would be waiting on it when I pulled up, yet I was not greeted in any way (i.e., no "hello", "good morning", "how are you", etc.).
     
    I let the gentleman (Chuck, I believe) outside know that I had left the keys in my vehicle for him and proceeded to the door marked "customer waiting area" with my book.  When I went to open the door, I found out it was locked.  I looked in through the glass to see the customer waiting area had no furniture and was apparently under construction.  I was not made aware of this when I scheduled my appointement on the phone and told the gentleman that I would be waiting, nor was I informed of this when I was asked on arrival if I would be waiting for the vehicle.
     
    I went in through another door marked "office" which led to the vehicle work area with no customer waiting type area that I could see.  Having no where to wait and no suggestions given by the staff at Oakmont, I stood outside and read my book.  Thankfully I brought my own book and the appointment time was in between rain storms this morning. 
    I was approached only once during this service by the technician working on my vehicle to inform me that my wheel bearings could use replacement.  The technician seemed professional.
    At the end of the service I was approached by a gentleman (Chuck again, I believe) to collect payment.  I told him I was a prepaid Angie's List customer.  At this point he became more talkative, gave me a coupon, suggested some future maintenance, and thanked me for my business; however, this was our first interaction and there were plenty of opportunities for him to interact with me since I was standing outside and he walked within 3 feet of me at least 5 times without a single word or simple smile.
    The repair was quoted to take one hour, and the technician finished the job ten minutes faster than that.  The wheel alignment was done well from what I can tell on the drive home.
    The job was done correctly and that was the highlight of the trip to Oakmont Automotive.  I certainly did not feel welcomed, nor would I return due to my experience with their customer service.  There were no factors besides successful job completion (per the quote) that were positive.

    - Colin R.
  • A
    MURRAY AUTOMOTIVE ELECTRIC
    I had a vehicle electrical problem that couldn't be solved by the mechanic I first took it to right next to my office.  Murray was suggested to me through a friend of a friend, so I had my vehicle towed there.
    The gentleman from Murray Auto Electric I spoke with on the phone was very respectful and informative about my vehicle's problems.  He quoted me the exact price that I was charged before the work was done.  I felt well informed of the work that was going to be done and I eneded up with getting the fix that I paid for.  They were persistant about thanking me for my business, which leads me to believe that these guys realize that customer satisfaction is important to their business.  Any service provider that wants me to feel satisfied will certainly be getting more of my business in the future!
    I only gave them a "B" for punctuality because it took a day longer than expected to get to my vehicle, but I would imagine that is because they do a lot of business due to their great service.
    I gave them an "A" for price because I got a quote from a Ford dealership of over $1000.00 for the same work that Murray performed for less than $700.00.

    - Colin R.
  • F
    MEINEKE
    When I arrived at the store, approximately ten minutes prior to my appointment, I was asked what I had come in for.  I informed the employee that I had an appointment for an oil change and to have my brakes inspected.  He asked me if I made the appointment online, and when I informed him that I did, he snickered as if to indicate that this situation (no one on site aware of the appointment) was common.  He asked me if I was planning on staying with the vehicle, and I said that I was (which I also indicated while making the appointment) and he told me that was "going to be a problem" because they were too busy to service my vehicle at my appointment time.  I had planned my entire Saturday around this appointment, which was confirmed to me through an email from Meineke.  Thus, when he told me that they could possibly fit me in later in the day if I were to come back, I declined to waste more of my weekend on the possibility of doing business with this company.
    Later I received an email from the store owner (seemed like an auto-generated email) saying, "Thank you for your business" and providing a link to leave a review, which I could not get to work from my home computer or my smartphone.  Hence, I am leaving my review here.
    The lack of respect and general disregard for my scheduled appointment will not be forgotten by me.
    - Colin R.
  • A
    Jim Locke Automotive
    We have dealt with them probably for about 10 years. They are close, it's a small garage, but they are very good in their work. We can go in and ask any questions and they explain things to us. We were lucky to find them. They are very knowledgeable. They are always going to school to learn more.
    - Michelle M.
  • F
    Mr Tire Auto Service
    I had used Mr. Tire's services numerous times prior to the referenced brake job. It seemed as if they were gradually trying to squeeze more out of me each time I returned (testing my gullibility). For the last service I received, my wife took my car to their shop. The job required new brake pads, rotors and hoses. When I returned home, I found that they had charged my wife $961.00 for the job. That's right, $961.00 for the job!!! When I looked at the receipt, it was clear that they charged the highest possible prices, and included redundent labor fees. Furthermore, they charged my wife for a lifetime warranty on the brake pads. Why mention this?... I ALREADY HAD A LIFETIME WARRANTY ON MY BRAKE PADS!!! I called the store and asked if the warranty was something they recorded on their computers. The employee replied "yes". Apparently, it is common practice to trick unassuming customers into buying redundent warranties. I took my receipt to their store and voiced my complaints. I was able to get a refund for the warranty, but I was still looking at $800 everything else. The manager refused to reduce any of the inane prices they charged to my wife.
    Considering I never felt as cheated on my previous visits, I can only assume their deceitful practices are due to sexist policies. Lastly, I had to replace the overpriced brakes less than a year after I had purchased them. To say the least, I did not go back to Mr. Tire for the job. I took my car to a local mechanic, where the job was completed for less than a third of the price. I advise everyone to stay far away from Mr. Tire.
    - Jason W.
  • C
    Monroeville Kia
    Okay I have a bunch of free services that came with my Kia when I purchased it in 2012. And that seemed great until I started using them. For one every time I have called to schedule an appointment for an oil change they are booked solid for a month out. That's annoying. And I am flexible on appointment times usually asking for morning not evening appointments. Also every time I've been there, there is always something going wrong. Someone has called off, they're unusually busy, or the computer is down. The latter being the last time I was there. Now the people there were nice. But this is goofy, how can there always be some sort of problem. I shouldn't have to wait a month to schedule any appointment. And they always seem annoyed that I'm waiting for my car to be done and won't just leave it with them. (It's my only car I can't leave it with them all day.)
    And recently the straw that broke the camels back and means I won't go back for service, even the free service, is that I have emailed them twice asking questions about purchasing and installing mud flaps on my Kia. They never responded. Well first email received no acknowledgement at all the second I did get an email saying that they received my first email as well as the second and were sorry and someone would get back to me shortly. It's a week later. I'm done and looking for another service department.
    - Kelly P.
  • A
    MONRO MUFFLER & BRAKE
    car was serviced on time, took awhile because of resurface, Manager /mechanic Jerry kept me in formed showed me the parts and also saved me $100 over new rotors by resurface vs replace.  After I left and had driven awhile brakes stated to squeal, brought the car back and was immediatatly taken in and repaired the problem. I was happy with the customer service and their may have been a small problem but was handled with no delay or excuses. Was pleased with the expeerience
    - Dino D.
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Auto Services in Trafford

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