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Find Top-Rated Telford Carpet Installers

There are 6 top-rated carpet installers in your area.

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Carpet Installation reviews in Telford

Real People ~ Real Reviews ~ Real Results

  • The kitchen floor turned out great. Our installer was kind, courteous and professional. In fact, when we saw a couple of nail pops, we called him and he came to our house the very next day and took care of it. I would definitely hire him again. On the other hand with regard to our carpet installation: Our carpet produced holes not too far from the wall on 2 sides of the room approximately 3 to 4 months after installation. We called to question why there would be holes in a carpet only 3 to 4 months old. The owner first told us it could be a bad carpet, they took a sample we had leftover from the initial installation and sent it to be tested. Their tuft bind test came back that the carpet was okay. They then blamed the carpet installer due to possible misuse of a carpet kicker but then chose to retract that statement and blame it on our dog. We denied it was our dog and to prove to them it was not, we covered the holes as soon as we found them (approximately 3 months ago) and no more holes have been found in the carpet. Another issue we have with them is when the carpet installer came to look at the holes in the carpet, (we thought they would take care of the problem) so in good faith, we had them measure another room in our house to replace that carpet. The installer went back to the company (owner) and told them there were holes in that room too. When we spoke with the owner we told them the installer was not telling the truth and to send someone else out to look at that room because there are no holes and the installer is lying. They still have not come to our house to check on the installer's alleged report. So, they are choosing to believe their installer? Be that as it may, I have people who will attest there are no holes in that carpet nor in any other room in our house (except of course now in the living room where the new carpet was installed). What happened to customer service? Does the company feel that a customer will just go away? Maybe some will, but there are people that work hard for their money. If you let a problem go you might as well flush your hard earned money down the toilet. Companies should be held accountable for lack of or for no customer service. Don't they realize their money comes from the consumer? Maybe they think losing one customer doesn't matter, but that customer might know contractors, neighbors and friends who will spread the word. My hope is that customers will not have to go through what we are currently going through. The amount it would cost a company to fix the problem in the first place might end up costing a company more in the end.
    - Lisa E.
  • INSTALLERS WERE GREAT. THEY DID A GREAT JOB BOTH TIMES. LOWES SENT OUT DEFECTIVE CARPETS THE FIRST TIME. BECAUSE THE INSTALLERS NOTED THE DEFECT, LOWES AGREED TO THEN REORDER. LOWES NEVER RETURNED ONE PHONE CALL. I WAS TOLD BY A MANAGER THAT AFTER THE INSTALL I'D BE DISCOUNTED FOR THE DAMAGED CARPET AND AGGRAVATION OF WAITING AND HAVING TO MOVE FURNITURE AGAIN AND LOSING A DAY OF WORK, BUT TO DATE I HAVEN'T GOTTEN EVEN A CALL BACK. WHEN I CALL, NO ONE WILL GIVE ME AN ANSWER, YET NO ONE CALLS ME BACK. THE CARPET WAS INSTALLED IN EARLY OCTOBER. I WILL NEVER RETURN TO LOWES AGAIN. HAD THEY RETURNED MY CALLS OR MADE GOOD ON THEIR WORD, I WOULD HAVE GONE BACK...BUT NOT NOW.
    - DIANE M.
  • He is very professional and prompt. Shows up at the exact time. Very reliable and always answers or returns phone calls.
    - Judy G.
  • People should look at comments for Roy Lomas also listed under "ROY LOMAS CARPETS & HARDWOOD".
    - Lisa E.
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Carpet Installers in Telford

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