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Find Top-Rated Spring City Mold Removal Experts

There are 14 top-rated mold removal experts in your area.

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Mold Removal reviews in Spring City

Real People ~ Real Reviews ~ Real Results

  • We were told by John Harte the mediquat and roughcasting would be 2-3 days.  We made arrangements to have family at our home to let workers in (they used vacation time off from work).  Work was to start Monday, 4/22, but was canceled w/o notice at 10 am that morning.  Work started Tuesday and Wednesday to be finished Thursday, 4/25.  Thursday was canceled again at 10 am w/o advanced notice.  At this time, I called the office and spoke w/Natalie around 10:30 am.  She stated a laundry list of reasons for the cancellation which included overbooking, an emergency, a truck broke down and people calling out.  I wanted to know the date for completion of the basement.  She advised she would review our file and call back that afternoon.  By 4:30 pm I had not received a call back.  I called Harte who was quick to brush me off.  Natalie then called 5 mins later.  I stated I wanted to talk to the owner about receiving compensation for the cancellations and inconvenience to my family.  Natalie was sympathetic and stated she would call me back once she talked to the owner  on Friday.  Friday I did not receive a call back.  So, I called Natalie again Friday evening at 6:30 pm.  She advised the owner had not been in all day due to a series of doctor's appointments.  She advised she would even go as far as to come in on Saturday (which she normally doesn't do) to help me with this situation.  She also stated 2 employees did a job "a** backwards" at another location that day.  Way to make me feel confident in the work that was taking place in my home.  She stated she would call me Saturday or have the owner call.  I have received no calls to date.  An email to Harte also left us with no reply.  On Monday, 4/29 the job was finally completed.  We had written in our contract dust containment.  No such containment was provided.  Dust everywhere.  Workers used my house broom and dust pan to sweep debris in my basement.  Harte stated runners would be placed on floors.  No runners were used.  Overall the company was unprofessional and made us feel as though our time was not valuable.  Ignoring phone calls and emails is unacceptable and I question the workmanship done in our basement.  I would not recommend using this company.  The professionalism leaves a lot to be desired.  If you do use them, I would get everything in writing.  Our 2 day project turned into an 8 day nightmare.
    - JENNIFER M.
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Mold Removal Experts in Spring City

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