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House Cleaning reviews in Spring City

Real People ~ Real Reviews ~ Real Results

  • Bianca's cleaning service was the best cleaning service I have had to date. Cleaned deep into the crevices and did an outstanding job on my oven which hadn't been cleaned in years! Very professional and highly recommended!
    - Glo B.
  • I gave them three dates when i signed up for their big deal. They contacted me and told me none of those dates would work.  I then asked them for their availability and never heard from back from them.  I am not going to use this company.
    - Shelly F.
  • The owner is recovering from surgery so she sent a team of 3 people to clean my house.  I requested a deep clean of an empty house we just purchased.  Overall the team did a great job.  They were very thorough and even cleaned behind the radiators.
    My only suggestion would be to get a firm price up front so there are no surprises in the end.  I think this goes for any cleaning service.

    - Rachel W.
  • I would first like to start off by saying that I have never complained or written a negative review in my life.  
    I spoke to the owner, Ivone, on the phone to schedule the walk through for a quote on the work.  She informed me that her brother would be the one to meet with me at the house.  He met us the day prior to the service and quoted us for the work plus $50 for cleaning products and another $29 for a bottle of Rejuvenate for the wood floors in one room.  He indicated that they typically buy the products and then they are either left at our house or they can keep them for when they do regular cleanings.  Because it was late and they would be cleaning the very next day he said that he would use their products and buy my products for the next regular cleaning.  The brother arrived with two young girls the next morning around 8:30.  The brother only stayed about an hour and then another girl came and he left.  I stayed in the kitchen while the girls worked trying to stay out of their way.  Two of the girls spent probably 5 hours if not more upstairs on the second and third floor which only consisted of two bathrooms and carpeted bedrooms which they didn't even vacuum because they knew I had a carpet cleaning company coming to clean all the carpets. Not sure why it took over 5 hours for two girls to clean up there but they never came down stairs other than to heat up their lunches and eat in the kitchen.  
    The third girl worked on the office are and did a good job and was the only friendly one of the three.  A little before 3:00 I left to pick my son up from school which took me no more than 30 minutes.  When I returned the one girl (the one that actually did a decent job) was working on the kitchen cabinets and counters.  Although she did a good job, she used dirty rags and dirty water to clean the whole kitchen.  It was filthy however the water was never switched.  Everything in the kitchen looked like it had a film and didn't even smell clean.  At this time the brother returned for a short time and then left again this time taking one of the girls with him so now it was just two girls left and they hadn't even gotten to the main floor or the finished basement which are the biggest area of the house.  I left again to run to the post office and back which took another 30 minutes.  I returned and the one girl was still doing the kitchen and the other one was I think somewhere upstairs?she definitely wasn't on the main floor or basement.  
    I I told them to let me know when I needed to move from the bay window area that I was sitting at when they needed to get over there to clean.  No one said anything.  I ran outside to take a phone call for 15 minutes and then the brother returned.  He was there only about another 20 minutes before he called me in to say they were done.  I was shocked.  I walked in and immediately noticed that the floors had never been mopped.  The only floor that was cleaned was the one room the brother used Rejuvenate on.  I pointed out that they weren't cleaned and even showed him the area that I was sitting at the bay window and he said that it was just dust blowing up from the vents.  I explained to him that I was sitting there all day and saw all of the same dirt on the floors and it clearly was never mopped.  I went downstairs in the basement and none of the floors were cleaned down there either.  The brother tried to tell me that all the floors where done during the time that I ran out?a total of 1 hour.  I explained that there is no way the two remaining girls could have gotten to the main floor and the basement and done all the floors in the time I was gone.  The main floor and basement consist of 2 1/2 bathrooms, two bedrooms and all wood flooring?far more area than the upstaiirs however he claims that was done in 1 hour while the upstairs that consisted of 2 bathrooms and no wood floors took over 5 hours!!  He finally agreed that the floors didn't looked mopped so he used what looked like an old broomstick and a dirty wet rag and used that to go over the floors in the kitchen and dining room.  Not like that did anything but just move more dirt around.
    At this point is was after 5:30 and he had the girls outside waiting in the car.  I explained what I saw that day and how I felt about the cleaning that was done.  I told him that for $1048 the house should at least look and smell clean which it absolutely DID NOT.  I barely saw any cleaning products being used and dirty rags and water were used the whole time.  He didn't have much to say and obviously just wanted to get his money at leave.
    Once they left I walked through the house again and went into my son's bathroom on the main floor and it looked like someone had started to clean it and then just stopped.  There were wrappers and dirt all over the floor.  At that point I was so sick over what went on that I called the owner, Ivone.  She said that she would have them come back to do the area that they missed the next day however we had the movers coming in the morning so that wouldn't work.  She then informed me that she apparently texted her brother and that they were headed back to my house to do it right then.  At this point it was late and I had two young children that I needed to get ready for bed and drive back to West Chester which was 40 minutes away.  She said they were already on their way back so I didn't have too much of a choice.  About an hour or more later the brother returns with two girls one of which was never at the house that day. It was so awkward and uncomfortable at that point and really late.  They came through and just started going through rooms doing random stuff because I don't think any of them knew what was cleaned and what wasn't.
    About a week later after I used the oven I noticed that the brother had sprayed oven cleaner and never wiped it out of the top oven (I remembered him using the oven cleaner but assumed he cleaned it all out).  I contacted Ivone to explain to her what went on and give her an opportunity to at the very least apologize  or offer to fix the problem.  Ivone was argumentative and unapologetic to say the least.  She claimed to know what was done in the house although she was never physically there.  She tried to tell me that her brother was overseeing everything while in reality he was only here for an hour in the beginning and another hour at the end to get paid.  She said that she doesn't know what I "think" I saw but that everything was done right and that she knew the girls did what they were supposed to.  After going back and forth with her and getting nowhere I realized it was a lost cause.  
    I have never been so unsatisfied with any kind of service in my life.  Obviously customer satisfaction doesn't matter to Ivone or her employees.
    - Stacy K.
  • I had them for about 4 years. The price varies by the size of the house and my house is big and I wanted a lot done. Once you get people that are good then you can count on them, but make sure you're comfortable with who's doing it. My regulars were awesome. It was when they would try and send someone in once in a while that we were disappointed. The same 2 people that come in pairs would come every week. They would be your people whenever you want them to come, be it weekly, biweekly or monthly. I would stay home while they were here because I felt more comfortable and one person dropped off a bag of lemons from my balcony on to my hardwood floors and I called them and she got fired. I thought they did an amazing job on hardwood floor and on kitchen floors. I would use them again, but right now I'm not using anyone. It's expensive and you're paying for 2 people and there's a surcharge on them.
    - Christine K.
  • The work was completed
    - Kevin C.
  • Amazing attention to detail. Highly recommend
    - Ian B.
  • Excellent work. Would hire again.
    - Ian B.
  • unknown
    - greg r.
  • unknown
    - Shelly F.
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Home Cleaning Services in Spring City

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