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Prestige Heating & Cooling

Founded 2003 • Angie's List since August 2009

B Rated | 6 Reviews

Description

Family owned & operated....

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East Coast Comfort Inc

At ECC our comfort team of professionals are there to provide residential & commercial quality service & installation. We offer our customers "peace of mind" with low-cost service plans that will prevent premature system failure, lower utility costs, optimize system performance & help provide healthier air quality for you & your family .

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Verified Reviews

A few reviews for this pro…

D

RATED

12/30/2016

Please see above. I teally dont like writing a bad review but man, it was earned over a period of time.

DESCRIPTION OF WORK
My tenant and i actually had to go to the better business bureau (we were flabbergasted when the claim was not validated). Horrible, stressful and extremely costly situation.

CATEGORY heating & air conditioning/hvac

A

RATED

05/07/2015

unknown

DESCRIPTION OF WORK
Oil burner cleaning & maintenance

CATEGORY heating & air conditioning/hvac

A

RATED

03/20/2015

unknown

DESCRIPTION OF WORK
Came immediately when my heater started sounding different. Diagnosed that the fan and motor were almost shot. Gave me a choice between replacing motor (provided with all labor) for $300 or replacing entire HVAC system as AC has been giving me trouble for years and needing #300- $500 of freon every summer (builder's grade). I decided on the full system. Rob wrote a fully detailed estimate and came out during the worst snowstorm this winter to go pick it up and come install it. He explained everything patiently and was incredibly considerate and clean. My accountant saw the estimate and said it was the most fair and honest estimate on an HVAC system she had ever seen. And BTW, when I have had trouble with AC in summer he often was nearby working and frequently came here within 5 minutes to an hour after being called. I think Prestige H & C has been one of the BEST contractors I have ever worked with.

CATEGORY heating & air conditioning/hvac

A

RATED

07/22/2014

Excellently. Rob is polite and professional and always puts on shoe covers before walking on my floor.   call. I've had a yearly contract with them since one winter when the heat went out on a very cold day with snowstorm. I called at least a dozen contractors and he was the only one who returned my call. He asked if I had a basement, to which I said "yes" and he told me to open the door at the to...

DESCRIPTION OF WORK
Air conditioning stopped working and we didn't realize it until after they had closed. Called at 9 AM and Rob and his worker were here by 10. They cleaned out all the coils and added Freon (expensive and included in what I paid). Rob suggested putting a sealant on to stop the leak instead of trying to sell me a new unit.

CATEGORY heating & air conditioning/hvac

F

RATED

02/21/2014

First appointment was missed without any notice and I had to follow up to set the second appointment Two team members arrived late for the next appointment, although I did get a call that they were running a bit late. I walked them through the house spoke about all the issues, the reviewed system and radiators. I was promised a plan to address outr heating issues and still waiting for it to be del...

DESCRIPTION OF WORK
Came out to do a diagnostic on our oil heating system

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

First appointment was missed as noted. We apologized for our lack of communication with our service department. The second appointment was in the two hour window a call was made to let the customer know we would be arriving at the back end of the two hour window. The heating system was repaired at no charge other than our $99 diagnostic fee. A follow up call was made for recommendations for rooms ...

Services Offered

Heat pumps, gas furnaces, oil burners, central air conditioning systems, radiant heat flooring, installation of new and/or replacement units, service on all makes and models, aprilaire humidifiers, electronic air cleaners, ultraviolet lights, hot water heaters & dehumidification. Water softners

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes