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Water Heater Repair And Installation reviews in Secane

Real People ~ Real Reviews ~ Real Results

  • These guys are great. First off they arrived on time, which is huge for me, because I hate wasting time. He guys were both very friendly and very personable. The hot water heater is in a bit of a tight space and they were able to remove it without damaging anything on the way out. They cleaned up their mess and got it done that day. We will definitely be using them again.
    - Evan A.
  • This guy is a master plumber.  Takes his time of getting the job done correctly.  He is very thorough, courteous, organized, and also very professional.  I had to call him after hours and he came out very quickly.  He then followed up the following day.  Great service overall and will continue to use him on my home and rental property.
    - Joe O.
  • We found our water heater leaking on a Sunday night, so I called Monday morning to find someone to replace it. Home Depot was the cheapest of the three contractors I called by at least $150, so I went with them. A GE 40-gallon tank cost $772 with the installation. The order was placed and paid for over the phone. It took me a while to talk to a few contractors and figure things out, so it was late Monday by the time I made up my mind to go with them. But even calling them back around 9:00 PM they were able to schedule someone to come out the next morning, giving me an 8 AM to 12 PM window. A plumber showed up around 10:30 AM from P & L Plumbing. He examined my old tank and when I mentioned there was still some leaking occurring, he took a look at the pipes going to and from it and told me the shut-off valves were probably leaking. It cost another $130 to replace those ($65 each), which he did first. Not a bad job but he did drip several streaks of welding compound on the pipes. Not a big deal but it doesn't look so pretty. He also had to re-weld some joints a few times before there wasn't any leaking (he claimed he had never had leaks before). He then removed the old tank and did a decent job getting it up my basement stairs (which lead to the kitchen) and out the back door without really scratching anything. Same with hauling in the new one. He installed the new one and turned on the water, and started cleaning up. After a few minutes I noticed some water coming out of the pipe intake area of the tank. He tried to tighten it a few times (he seemed understandably reluctant to have to replace the tank), but eventually he was forced to get a new tank. He called in for a new one, and someone showed up with it and they both installed it without any problems. The new one worked fine. The whole process took around 4 hours. The one major issue I had was that when the plumber showed up he told me there was a $70 permit fee for my area plus a $20 processing fee. Home Depot, when I first called to inquire about price, told me there was no permit fee for my area. So I called them after the plumber hit me with that news (he patiently waited), and they said their system wasn't updated for all areas yet, so mine must not have come up. My problem was that they told me there was no fee, not that they didn't know. I had to talk to a supervisor and basically threaten never to use Home Depot again and to give them a bad review here if they didn't pay the fee for me, as I thought they should since they misled me. I picked them based on price, but with that fee their price wasn't much better than the local contractors, who I'm sure included the permit fee in their estimates. Thankfully they relented so I can give them a good review here...I appreciate good customer service. The only other comment I have is the plumber, who was friendly, didn't seem too concerned about cleaning up some of the mess he made (like the puddles of water on the floor).
    - Robert D.
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    - Betty S.
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    - Walt B.
  • Summer service on AC

    John was on time and finished to job the same day
    - Rita A.
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Water Heater Installers in Secane

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