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Hess Ornamental Iron, Inc.

Founded 2005 • Angie's List since June 2010

A Rated | 7 Reviews

Description

Hess Ornamental Iron specializes in custom railings, stairs, fences and gates. We also do any kind of metal fabrication and repairs....

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Verified Reviews

A few reviews for this pro…

A

RATED

10/28/2014

Hess Ornamental Iron designed and built quality aluminum railing(painted black) to replace a crumbling, rusty black wrought iron put in decades ago. They were simply outstanding to work with. Scott Hess actually designed and built my railing. He added decorative touches that showed just how artistic and talented he really is. It was sooo worth the money we paid, because sometimes when you think yo...

DESCRIPTION OF WORK
Replaced front porch railing

CATEGORY wrought iron

SERVICE PROVIDER RESPONSE

Thank you [member name removed]! Sooo glad you are happy with your railings. Our goal is to build a quality product and make our customers happy.
D

RATED

10/07/2014

unknown

DESCRIPTION OF WORK
I sent an inquiry through Angie's list to find out whether or not they offer free estimates. Lori responded that estimates are free if we are located within 50 miles. If we were not located within 50 miles, there would be a charge for the estimate, which would be subtracted from the bill if we decided to hire them. We're only 30 miles from Red Lion so I provided our address, however, rather than setting up an appointment to come and to give us an estimate, she asked for photos and measurements and offered to provide a ballpark estimate. I provided a photo of our front porch and a photo of the design we may have been interested in, along with the measurements, and waited. I checked back with her after a few days and received a quote for $3,800 for installation in "York County". We don't live in York County and the estimate was much higher than we anticipated for a rectangular cement pad with 2 steps. I told her that was much more than we anticipated and thanked her for her time. From a sales/customer service standpoint, I thought she might have suggested different styles with a lower price but that didn't happen. She just thanked me for my interest in their business. I'm sure they're very nice people but I got the impression that my business was not important to them, from start to finish.

CATEGORY wrought iron

SERVICE PROVIDER RESPONSE

At Hess Ornamental Iron our goal is to make every customer happy. We give the customer the "option" of getting a "ballpark" estimate by sending us pictures and dimensions. This customer chose that option and didn't ask for any other options when given a price. All of our work is custom and not pre-fab, so price will depend on material, design and labor.
A

RATED

09/08/2013

Prompt response and reasonable price. For various reasons, decided to use a different supplier.

DESCRIPTION OF WORK
Provided estimate for repair/replacement of wrought iron fence section and grit blast/power coat of 5 additional sections.

CATEGORY wrought iron

A

RATED

05/07/2013

EXCELLENT Scott, Lori and their work crew are true professionals. We had work done last year and decided to have Scott design a handrail system to our lower yard. The path has a very steep pitch and is wooded on both sides. We use this macadem path as a walkway and tractor access to our lower yard. The handrails are beautiful and very solidly/firmly installed. The pathway was cleaned up beautifull...

DESCRIPTION OF WORK
Designed and installed matching handrails to our lower yard.

CATEGORY wrought iron

A

RATED

10/01/2012

The response to my initial inquiry was a little slow as was arranging the inspection and getting the quote, so I was a little worried about getting the job done in time. However, after I made the deposit, things took off and they were able to meet my original deadline regardless. Spent a little more than I planned, but the workmanship is first rate and more than makes up for the extra bucks spent....

DESCRIPTION OF WORK
Custom railing designed, fabricted and installed at my residence.

CATEGORY wrought iron

Services Offered

Fabrication and installation of custom railings, stairs, fences and gates. Any type of metal fabrication and repairs.

Services Not Offered

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General Information
Free Estimates
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Payment Options
Check
Senior Discount
No
Emergency Service
No
Warranties
Yes