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Blinds And Curtain reviews in Pottstown

  • C
    Stoneside Blinds & Shades-Philadelphia
    Initial contact with Brad (designer) was smooth and I got all of the answers I needed for initial planning.  I had Brad come out a second time to go over fabrics with my wife and place the order.  I know it was going to be expensive and Brad was helpful in providing a bit of a discount ff of the initial price.
    Things started to go poorly while trying to get the installers to do the required second measurement.  Quite a bit of phone tag and some frustration with time between callbacks.  I would leave a message with available times and then i would get a call back after those times had passed with a new request.  I finally called Stoneside and they told me that the fabric was in and we were ready to go as soon as they had the measurement.  Brad helped get the installer out here and i thought we were good.
     I checked my order online and ended up using the chat feature on the web site. On the first try, the person couldn't find my order. I tried a few days later and was informed that the material was back ordered and would be coming in the end of January (initial order placed the end of November).  This was frustrating and I asked to be contacted by management. because i was now considering canceling the order.  I gave it a week and didn't hear back from anyone.  In the interim, I heard back from Brad who was willing to cancel if i wanted, but i decided to stick with it.
    I eventually called back in to Stoneside to check on my order and got the manufacturing date.  I told the rep that I needed to schedule an install date ahead of the shipping because i was coming up on a vacation and quite a bit of travel for work.  She gave me the expected response of not being able to schedule until they shipped.  After expressing my frustration she agreed to contact the installer and expedite the shipping so she could schedule the date.  I gave her the date i needed and she said she would call me back the next day.  As expected, she did not.  
    End result is that I didn't get a call with an install date until after the installer had the blinds and we had to do a week after my proposed date.  The overall process took over 2 months and was really frustrating.  The install went fairly smoothly and the blinds look good although 2 of the 5 motors are quite loud.
    While I enjoyed working with Brad, I would not go back to Stoneside based on the communication issues, as well as the lack of responsiveness from the management team.
    - mike s.
  • C
    Yocum Shutters & Blinds
    The sale and installation were quite good.  We like the Shutters.
    However, we were presented with only one type of shutter, and it was not Hunter Douglas as promised in the Angie's Big Deal coupon that we purchased.
    I feel that the installed shutters are of equal quality to Hunter Douglas, and we went ahead with the purchase, but it was a bit shocking to be presented with only another brand.
    - Cynthia F.
  • B
    Yocum Shutters & Blinds
    - Cynthia F.
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Window Treatment Experts in Pottstown

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