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Plumber reviews in Phoenixville

  • A
    Valdel Plumbing
    Their dispatcher called me the same day I submitted a request on line. Since this was not an emergency, I was able to schedule around our trips out of town. The work was done on 2 separate days. They sent me a text 15 minutes before the techician was scheduled to arrive to let me know he was on his way. Billy came out the first day and gave us an estimate for all the work that needed to be done. He replaced all the leaking valves that day. The cast iron waste pipe needed a second person to do the work. I was able to schedule that right away. Billy and Steve came and were terrific: personable and hard workers. Everything was cleaned up and left in great condition. I would definitely hire them again.
    - Catherine G.
  • A
    Stone Masters Inc
    Wonderful! Everyone we worked with (Karlene, Jon, schedulers, receptionist) were so friendly, informative, helpful, and professional. No question was left unanswered and each appointment went smoothly. Our template appointment was very helpful, as he was able to provide suggestions and solutions to problems. For our first renovation, we were thrilled with the expertise and professionalism provided by Stone Masters. Email correspondence with Karlene was very quick and helpful, and their contracts/checklists/videos made the process so easy.
    - Kelsi G.
  • F
    I would have given them 4 stars before. I had used them before. They did good work before. I don't know why they did this. I will not use them again. A plumber came to my house to fix a clog. It was determined it was in the basement after taking apart the pipes under the sink and putting them back together that caused 3 leaks later on. They broke them. They used many of my own materials such as buckets, a step ladder and towels. The man cut into the pipe and the clogged material. It flew over my basement. I was very lucky that I had my personal items stored in plastic containers. There was no clean-up done. He used my good towels to wipe up some terrible smelling material on the floor that ruined them. This material was then walked through my house by the plumber. I cleaned up everything (including disinfecting) and had to throw ruined items away. I have still not been able to put my things back together due to time. A large amount of time was wasted to get this fixed in the end. This was only fixed after multiple calls, and then a detailed email documenting everything that had happened. I paid about $1,000 dollars for this. After multiple calls and a very detailed email to their company was this problem resolved. Some items were replaced, and some money was refunded as a "courtesy" . In the end it was fixed (hopefully). I received some money. I lost a tremendous amount of time, and am still out about $700.00 dollars now. I wish they came in, did their job with their own materials, and fixed it correctly with care. That is what i was expecting. A good job. I will not use them again.
    - Katherine M.
  • F
    Len the Plumber, LLC.
    Called and lady refused to quote a range of price but said that we could choose not to have the service done. In my opinion this is a sleasy sales tactic designed to take advantage of people in need. She called back later saying that they couldn't keep the appointment could we schedule for tomorrow. I declined. She called back a second time saying that they found someone to come out. I got a call from the plumber who said the line was clogged but there was no trap at the front of the house so he couldn't clear it he would have to snake it. I knew this was not true since I had the trap cleared previously. He would not listen to me tell him where the trap was located He quoted a price of around 500. I told him I would be there in ten minutes. When I got there the plumber was gone. I called him and got no response. The lady called me the next day and said they would take 50 bucks off to give them another chance. I said no and had the work done for $75 from another vendor.
    - Joshua S.
  • A
    Victor James Plumbing & Heating
    A couple of years ago we had an urgent toilet plumbing work that needed to be done over the weekend. I called the Victor James and, after explaining the situation, they were able to provide me with a summary of the potential issue and an initial estimate over the phone. We also scheduled an appointment right away. The Victor James team was very punctual, courteous and straightforward. The work was well done, they left the work area clean and tidy, and no issues up to this date. Thank you.
    - Oscar G.
  • A
    Paradigm Home Solutions
    Andy came by on a Sunday when the company that actually did my basement waterproofing kept sending my emergency call to their voicemail. He was able to fix the sump pump on a rainy day so that it did it's job and kept my finished basement dry. I recommend going with a professional like Andy who is there for you when you most need help. Thanks Andy!
    - Raj S.
  • D
    Montco Rooter Plumbing & Drains
    They showed up on time and fixed the leak correctly, but I have the feeling I was ripped off. I was charged $530 for the labor that took 1.5 hours; I reluctantly agreed to that. But what was worst is that they charged $108 for parts, which consisted of a pressure switch ($28 at most on and and a 6 inch brass pipe (a few bucks). Needless to say, I got the feeling someone went christmas shopping on my dime to make up for the difference. Parts are not itemized, so they can get away with charging whatever they want.
    - Greg K.
  • A
    Horizon Services
    I was surprised because the sell about them is high priced but for the special it was $99. The one drain did have an issue  and they came back out with in 30 days like they guarantee with no charge very prompt i needed it done like yesterday one of those type deals. They were right on it. I was very impressed with they're timely-ness and they're professional put little booties on. I thought they were good. Again this was a special related to that the price was excellent, but that was a predetermined special. I've heard in other areas they can be extremely expensive. But for me, again I was very pleased. I wish I could give them 2 A's for responsiveness. They had people out that day. They ask you they have a team of drain cleaners. The dispatch, they were there that day. That was impressive.
    - Patrick D.
  • A
    G. M. McFarlane LLC
    Jerry gives contractors a good name... which is a rarity! He took the time to understand my wants, needs, and budget as a customer. He was honest about cost, accurate in price estimates, and dependable. I will certainly be calling him again if I need additional work done!
    - Jessica B.
  • F
    Artisan Plumbing and Heating LLC
    Spoke with Mike and agreed for him to come out on a Friday morning between 8:30-9:30am. By 10:00am he hadn't shown and I didn't hear from him. I called him and he said, "oh ya sorry, I ran into some stuff" Completely unprofessional attitude. Would never hire him.
    - Jonathan W.
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