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Auto Service reviews in Peckville

  • F

    I am writing this in order to inform the public to think twice before purchasing an automobile from Sylvester Chevrolet or any Chevrolet dealer because Chevrolet/GM does not stand by their warranty.  I have an issue with my Chevrolet regarding a CV Axle Shaft Boot.  The Boot is part of the Axle shaft.  Under the warranty, it specifically states that the Axle Shaft is covered under the powertrain warranty coverage up to 5 years or 100,000 miles, whichever comes first.  It lists a number of exclusions. The boot is not listed as an exclusion and, again, is part of the CV Axle Shaft, a covered part.  Sylvester Chevrolet informed me that they aren't going to cover the issue.  They told me to call the Chevrolet/GM Customer Assistance Center.  I spoke to Andrea who wouldn't give me her last name.  She informed me that Chevrolet is not going to cover the part because of "extreme mileage on my car".(I have 90,000 miles on my car.  It's a 2009 model that I purchased new in 2008 and maintained according to manufacturer's recommendations.)  I explained to Andrea that, according to my warranty, the part is covered up to 100,000 miles or 5 years, whichever comes first.  She continued to refuse to cover the part.  I asked her to put her reasoning in writing and send it to me.  She stated that she isn't going to do that because it is "proprietary information".  My experience with Chevrolet has not been good.  I will never buy another Chevrolet/GM car ever and I advise the public to go elsewhere when contemplating the purchase of a car.  It is unfortunate that I should be made to feel this way especially in light of these economically trying times and the need to create jobs, buy American, etc. etc.  However, when a person makes such a major purchase, that person should expect customer service that goes beyond the salesperson making the sale.

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    - Angel A.
  • A
    excellent. very friendly and very quick service. I would highly recommend jc's starter and alternator.
    - michele b.
  • A
    I haven’t had any problems so far and I have usually been there for routine services.  My vehicle is not under warranty anymore.  
    - Barbara K.
  • A
    They are very good. I have to wait in-line for a while.
    - Michael T.
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Auto Services in Peckville

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