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Hauling reviews in Paoli

  • A
    Life was hectic; I had forgotten for one more month to schedule a mover to empty the storage locker.  I'd seen the JDog vehicle parked in Paoli.  I went to the website for contact information expecting to call on Monday for an appointment during September. 

    The website actually included a listing of appointment openings and I had choices of two times to schedule for the NEXT DAY.  So, on Sunday, Aug 28 I scheduled for that Monday. I had one question and the phone number listed on the website was picked up within moments.  Question answered; reservation modified to suit.  Moving team called in the morning to confirm and could come early if I wanted. Met me at storage company.  When I arrived with the wrong keys they had a lock cutter in their vehicle.  Efficiently moved entire contents to my home (and quickly). Our steep driveway did not phase the team of Tylor and Ryan who seemed to have energy to spare, even after all the heavy boxes.  Multiple forms of payment accepted.  Fee less than the cost of another month of storage. Kudos to the local founder for a business strategy of hiring military and family of military.
    - Nancy W.
  • A
    Brian and Izzy were very efficient - - they moved quickly, and Izzy in particular managed to fit a LOT into the PODS by strategically placing furniture, boxes, etc. They also took furniture, shelving, and many bags of clothing and items to a donation center for me. Will be using them again!
    - Adrienne I.
  • A
    From start to finish, Delco was wonderful to deal with.  My request for an estimate & later for an appointment were handled quickly & professionally.  They arrived on time & worked very efficiently.  They were respectful of my family & our home.  I definitely would recommend them to others & probably will have them back again in the near future!
    - LAURA M.
  • F
    In my opinion, if you are thinking of using them to move your furniture, do not do it. If you have them lined up to move your furniture , cancel and find some one else. If you have your furniture in their storage units, get your furniture back now before it is too late.
      As they were unloading our furniture we noticed almost every piece had mice droppings and 90% of the items had remnants of mice nests under the blankets. Our furniture arrived having been in their possesion completely expossed  from mice and active mites. Several pieces of furniture had mold on them.  So much for fiduciary responsibility for taking care of our earthly belongings. We stopped the workers while unloading and had them remove all the furniture that had entered the house. We refused to allow them to remove any more items off their contaminated truck. 
      We were unable to move into our new home and had to stay in temporary housing for another month and regroup as we had minimal furniture for the new house. The owner offered no compensation for another month in temporary housing. The owners refused to pay for cleaning the mice feces and nest droppings out of the new house which they did while they were moving in our furniture.
      We wanted to see their climate controlled facility. We made a surprise visit to their facility the next day.  They were going through everyone of our boxes of personal possessions, with out our knowledge or permission, and getting rid of the evidence mice nests. We were then told that our furniture was stored at another facility that was not " maintained as well". We contracted to have our property stored in their climate controlled Montgomery location. The manager informed us our furniture was kept in Allentown at a place they do not own, monitor nor maintain.
      We requested that the furniture all be heat treated to kill any living organisms. We asked to see our furniture before it was heat treated , they refused. We wanted to see our furniture and decide what was contaminated beyond our level of acceptance, they refused. We were told that they would clean what they thought was needed and by who they hired. We had no say in the cleaning process, who did the cleaning , where was the cleaning done,  what chemicals if any were used, and what level of expertise did the company have who did our cleaning. We have asked 3 times for a detailed list of what was cleaned. We have no such list.
      They offered vague minimal answers to our questions. They then informed us that we had signed a document  that stipulates that "mice and vermin" are not reason to hold them liable. We were never shown this document nor explained that mice feces and mice urine and mice nests are acceptable by their standards. This disclaimer is secretly and subtly inked to the rear of the inventory list. The way this disclaimer is and was hidden from us, in our opinion and regretful experience, is a testament to who they really are.
       The owner of this Family owned business never once contacted us to apologize. We were sent dismissive emails, through the office managers email account, that they could only find evidence of one mouse and minimal damage. Remember "one mouse". Their top foreman assured us he personally went through every box and removed all of the mice droppings.  It is obvious that they went through every box, as the first 10 boxes we opened , 6 had been re packed in the wrong labeled box  and were then placed in the wrong rooms on move in day. Having payed movers to place boxes in specific rooms, now we have to redistribute the boxes to their correct rooms for unpacking. And the first 5 out of 10 boxes still had mice droppings. Personal linens were chewed on and have to be disposed. It is now a week later and 50% of the boxes have signs of mice. Remember it was only one mouse.
      They demanded a bank cashiers check up front before any furniture would come off the trucks. After unloading 2 trucks we were then informed that the rest of our furniture would not be delivered that same day. The third and final truck came 7 days later. Yet they had our check in full. Are you sensing a theme here of dishonesty? If we could rate them lower then an "F"- we would.
       Having talked to their insurance company, in my opinion, the vast majority of the  moving company industry operates under a premise that we as consumers feel the movers have our best interest at heart. Jensen movers do not. The moving industry has complete control of you and your possessions once your furniture is on their trucks. The ownership, office manager and warehouse foreman have their act down like a Broadway play. You get "smoke and mirror" protection and very little to say about your furniture  with a company like Jensen Movers. 
    - Alex H.
  • A
    They worked on several trees, cut limbs, and hauled them away.  Given the damage and number of storms, they were very busy and they got to us as soon as they could.  They were professional and easy to work with and we would use them again.  The price was fair.
    - Faye D.
  • A
    The team did a great job.  Great clean up.  I would say that our grass was a bit torn up from bringing in the equipment to our backyard but I am not sure that could have been avoided.
    - Ondraya B.
  • A
    It went very well. It was the second time I had contacted them for a quote. And both times their price was the best. I had postponed the work the first time due to unrelated reasons. So when I did call them to start the work, everything went well and better than expected in terms of the quality of the work, punctuality, etc. For example, they even cleared some debris that had not been visible to the eye during quoting (fallen branches under leaves).
    Also, as a salesperson, John is not pushy at all. He will recommend things to you, most of which will make perfect sense, but they will not be pushy at all, unlike some other companies in the business who will try to scare you for additional business (oh, that large tree is about to fall upon your house). Overall, a very positive experience. I would highly recommend their services.

    - Amy M.
  • A
    After packing up my belongings and hiring a moving service, I underestimated how much leftover junk I had that I didn't want to move and didn't have a way to dispose of. My neighbor suggested I call J Dog to cart away the unwanted stuff. We called, and within 24 hours, Jerry showed up with his trailer and hauled away odd items (paint, lumber scraps, old flower pots, trash bags, etc.). He even chipped ice away from my front sidewalk so there would be no slipping hazards for the new owners. Moving is extremely stressful, so when you find a company who can provide last-minute professional services such as J Dog, consider yourself lucky.
    - Kathy K.
  • A
    John showed up with two crew members and my yard was cleared very quickly. Everyone was very friendly.
    Days earlier I had a 1-800 company come by and their best price was 300, which I turned down. After sending John a cellphone picture of the pile of wood he was able to commit to 250 and he stuck to his commitment.
    I know that everybody has to make a buck, but I installed the fencing myself to save money. So I wasn't about to give a big chunk of it back for hauling.
    I would suggest that anyone do what I did and send a cellphone snapshot of the job to see who can give you the best price.
    - Eric J.
  • A
    Fantastic! Efficient, professional and courteous
    - Regina D.
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Hauling Services in Paoli

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