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House Cleaning reviews in North East

  • D
    Dust Bunnies of Erie

    Right from the start, Renae over-promised and under-delivered.  We should have realized from the first contact that this company was less than honest about the quality of their services.  They were quick to bad-mouth their competitors while acting as if attention to detail and integrity were Dust Bunny trademarks. We discovered they were not.

    When Renae began using our vacuum. a Dyson, to clean, I assumed she knew how to use it.  I e-mailed them and asked them to stop after I discovered several gouges in my vinyl floors. She also told me that she cleaned floors on her hands and knees and that she went over them "5" times.  This was obviously not true because she would have seen the dirt she left behind if she were on her hands and knees. This type of dishonesty was common.  She also cleaned behind our stove once, charged us more, and said this type of cleaning was done on a rotation.  However, it was never done again.  Also, they started out wiping the inside of our refrigerator regularly, as promised, and then this stopped altogether.

    I know I put up with the Dust Bunnies for far too long.  My husband and I are busy professionals with 3 dogs and didn't want to deal with finding a new house cleaning service so we settled. It was nice knowing our house was given some attention each week. So, we are searching again and will be more discerning in our interviewing.  No one should pay money for erratic and unprofessional behavior and substandard service.

    - Susan R.
  • A
    French Maids Cleaning Service
    I am a very picky person and I have a nice, rather large house, so when it comes to housekeeping or cleaning services I want the best. After having been through at least a dozen cleaning people/teams, I found French Maids Cleaning Services on craigslist. I read her ad carefully and it was well-written and informative. I called Gisele and was impressed with how professional she was on the phone, so I made an appointment for her to come see my home and give me a price.
    Gisele went through my house with me, room by room, and we talked about the different things I wanted done. I have dogs and a cat so the fur was a big thing for me, and I told her that. She also gave me a long list of items they clean (yes, they do windows - very well!), and then she asked me for a list of things I wanted dealt with specifically. We agreed on a price and she and her team showed up right on time and ready to go. They also bring all of their own cleaning products and equipment.
    The initial cleaning took two workers all day and when they were finished my house shone like it was brand new! I went through the house and it was clean and shining wherever I looked - floors, corners, windows, picture frames, door jambs, furniture freshly vacuumed, etc. I was delighted, and I promptly called and scheduled my house to be cleaned every two weeks.
    Gisele and her carefully selected team are honest, professional, reliable, hardworking and are excellent at what they do. She also does everything she can to accommodate my changing demands. I e-mailed her and asked to schedule their next cleaning day a bit sooner as I was expecting a large family gathering for the weekend. Gisele scheduled it just as I asked and my house was sparkling clean for my company that weekend.
    I also mentioned in that e-mai that there were a couple of small things I would like done better, and this is the reply I received back:
    and quot;Thank you for letting me know, I will add those items specifically on to your homes work order. I care about the little details that make a difference to you, so anytime there's something we can do to improve our service please let me know =] I will be there on Friday with Kim and will make sure to take care of those things!and quot;
    Does it get any better than that?
    A word of warning: Gisele is fiercely proud of her French heritage and the cute, frilly name of her company, but make no mistake - during the initial interview or at any time in the future, any references to anything even remotely personal or inappropriate, like suggestive questions or comments, and she will summarily shut you down and you will lose access to one of the best cleaning teams in Erie! She's a legitimate, professional business person and she will expect to be treated as one. She signs a contract with her customers, charges sales tax, generates invoices, etc. This is her business and she takes it seriously. Make sure you do too.

    - Debra G.
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Home Cleaning Services in North East

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