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Door Installation reviews in New Freedom

  • A
    It went great! Evan and his team were punctual, approachable, adaptable, and worked quickly given the size and scale of the work. A few weather-related hiccups, but the work was done in and around snow, freezing or not, and finished before Christmas (and well before our insurance deadline). The garage door was added a few weeks later once the parts had come in. Blue Ribbon was easy to work with and absolutely comfortable using text and email as well.
    - Adam S.
  • A
    Jeff B was responsive, professional and worked with extraordinary care and diligence. He did the foundation cut, entry install and subsequent cleanup as if our house was his house. Jeff listened to any concerns I had and addressed them promptly and left me a fully satisfied customer. I would hire Under Construction again for a project of mine without going anywhere else.
    - Bruce B.
  • D

    Bought one of their specials off of Angie's List for a roof replacement on January 29th and scheduled for one of the Sales people to come out to take a look at the roof. A week later Brandon came out and took a look at the roof and gave me a cost for the skylight and replacing a couple of sheets of plywood, which I already knew need replacing, as well as had me pick out the shingle color. Prior to me signing the intent form, I informed Brandon that I needed the work done by 14 March 16, as I was closing on my refi then and if Kris Konstruction couldn't do that then I would have to go somewhere else. He indicated that it would be 3-4 weeks before they could get anyone out to replace the roof; however, it would be more like 3 weeks.   Even with 4 weeks I had about a week remaining, therefore, I signed the agreement.  He also stated that a project manager would be assigned to my project in a week or so and that person would reach out to me to let me know what was going on with my project.

    About 4 weeks went by without anyone from Kris Konstruction calling me. I called them mid way into the 4th week (March 7th) to find out what the status was. I spoke with Joann who told me that it would be another 2-3 weeks before someone could get out to replace the roof. She was told the entire story about the conversation had with Brandon and my closing date and asked me if she could call me back later and that she would try to see if she could move me up. That afternoon I never received a call back from anyone at Kris Konstruction, so I left an email on their website.

    On the evening of March 8th, I received a call from "Tony" at Kris Konstruction stating that my roof replacement was scheduled for 17 March and they would be out to drop off the supplies on 16 March. I, once again, informed him of my situation, to which he said, "that is the earliest he could get me in." I informed him that none of this was my fault and he needed to have the owner, Kris, contact me.

    On March 9th, I called back to Kris Konstruction and spoke with Joann who, once again, informed me that the earliest that they could get out to replace my roof was the March 17th because of the weather and the deliveries had already been placed. I told her that this was not acceptable because I had done everything that I was supposed to do and they had failed; however, I felt that in order to get a resolution, she needed to have Kris, the owner, call me. She stated that she was sorry and she was responsible because it had been put into the system February 19th and she hadn't seen it. However, a few minutes later Kris, the owner, called me and was most accommodating. He apologized and stated that he wanted to make sure that his customers were happy and he would do his best to try to get it done on Saturday, 12 March. He called me back and informed me that he had gotten the date pushed up to Saturday and the supplies would be delivered on Friday. He also gave me Tony's, the project manager, telephone number in case I had questions prior to him contacting me. Tony never called.

    On March 11, because I hadn't heard from anyone at Kris Konstruction, I called Tony to make sure that we were still on for having the roof replaced on Saturday, which he confirmed. During this conversation, I asked him if I needed to be at the residence for the crew to get started and perform their work. He replied that I did not need to be there because everything they needed to do was on the outside and that they would get started early on Saturday morning.

    On the morning of March 12, I received a call from Tony stating that his foreman had informed him that 12 sheets of plywood needed to be replaced and that they were $50 per sheet. I told him that I was aware of the cost and if they needed to be replaced then for them to do it. I then proceeded to head to my residence to take a look. Once I arrived, the foreman met me and spoke with me about the water damage to the existing plywood and repeated that 12 sheets had to be replaced. I concurred and left.

    About 1 hour later, I arrived back at my residence to notice that a young, Hispanic man was exiting the front door of my house. This was a surprise to me because I had not unlocked my house, nor had I given the crew authorization to enter my house. When the young man saw my vehicle, he proceeded to rush back into the residence; however, when I headed up my driveway, another Hispanic man approached me stating that they need to get into the house to see if the skylight was straight. When I asked for the foreman, he stated that he was on the roof and could not come down. I insisted; however, the Hispanic man acted as if he could not understand me. The rest of the crew, mostly Hispanic, also acted as if they could not understand English. When I entered the residence, I noticed that the young, Hispanic man had entered my residence through the skylight opening. I called Tony and told him of the incident and his response was that they should not have done that and he was sorry. I told him that if anything was missing from my residence then Kris Konstruction was fully responsible, to which he agreed.

    Luckily, I noticed nothing missing; however, once the crew was finished, they left without informing me that they were leaving or that they were done. No communication at all.  They left 2 bundles of shingles in the driveway. After they had left, I noticed that they hadn't covered my air conditioning unit and nails had fallen inside on the blades.

    I called Kris Konsturction this morning and left a message because everyone was in a meeting; however, based on this experience, I don't expect anyone to get back to me.

    Don't leave your house unattended if they are working. You may not be as lucky as I was!!

    - Vernon G.
  • A
    - Timothy S.
  • A
    Overall everything was wonderful. The bathroom looks amazing, the people were professional and kind, and the price was fair. Would use this company to remodel again.
    - Nicole S.
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Door Installers in New Freedom

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