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Moving reviews in New Cumberland

  • F
    My Labor & Moving LLC
    Disaster from start to finish (isn't even finished).. the two guys showed up to the delivery address instead of the pick-up address. When they did show up to the pick-up address they didn't have a truck (it was agreed prior they would have a truck for the clawfoot tub) so they had to leave to get the truck. 2+ hours after the original start time they showed up with a truck and began moving the tub. They scratched 11 of the 14 steps as well as the landing at the top of the stairs from dragging the tub and resting it on each step. I immediately contacted the owner (Eric) and advised of this and discussed the needed repair (the flooring is original to the 200+ year old house). Eric advised the error would be corrected as soon as possible. Once at the house they were delivering the tub to I advised of the damaged flooring at the previous building, the two guys apologized. I have been discussing the repair with Eric since the 12th and every time a day is selected something else comes up and he cancels. I was expecting professional services when I hired this company to simply move a tub and have gotten anything but. While nice on the phone and the moving guys were as well nice in person, a smile and a nice voice on the phone doesn't restore 200+ year old steps or erase the lack of professionalism with truly addressing the issue of repairing the flooring. No actual receipt was provided, just cashed my check. Note: Cardboard was placed under the tub after the movers left to keep any damage from the flooring at the place of delivery. There are more pictures of the damage
    - Stacie h.
  • D
    Sterners Moving and Transporting Inc
    Things started off well - an individual arrived promptly to provide a quote. He was polite, assured me the crew would have no problem dissembling a bed frame, desk, and treadmill, provided me with a competitive quote of $450, and informed me someone would contact me the day before the move to confirm arrival time. This was where the positive experience ended. No one called the day before, so I reached that day but was unable to get a hold of anyone. It wasn't until the movers were 20 minutes out the day of the move that I knew when they would be arriving. They showed up with no tools - luckily mine were still accessible for them to use to dissemble the above mentioned furniture. Unfortunately the tools weren't enough to deal with the treadmill - no member of the team had experience moving a treadmill resulting in the treadmill being left behind because they could not get it down the hallway. I was originally quoted 3.5 hours of move hour 4 they had still not finished packing the truck. The move ended up taking approx. 2 times the amount of time I was originally quoted, and this includes me helping them unpack the truck to try in order to try and expedite the process. The next day, I called Sterner's to let them know of what happened and asked if there was anything they could do to help with the treadmill as I was of course limited on the amount of time (and resources) left before I had to be completely out of my original location. The individual I spoke with mentioned he would call back by 4 pm that day with potential options. I never heard back. At the end of the day, I understand a quote is just an estimate and there's always the possibility it could be a bit higher; however, ending up at nearly double (the only reason it wasn't double was because of my 5% off coupon) the cost while still doing an incomplete job and offering no relief at the end of the process is completely unacceptable. Needless to say, I will not be recommending Sterner's to anyone in need of a moving company.
    - Kyle G.
  • A
    Moving Maniacs
    We were looking for a mover that could take our bedroom furniture from our upstairs and carry it into our garage so that we can donate it and get our new bedroom furniture delivered. I called around to the big boy movers and yeah they said they would call me back but of course this never happened. Since the job was so small I guess it wasn't worth their time. I just joined Angies list did a search on movers and sure enough I find Moving Maniacs that are close by. I call them and talk to Pam the owner and she said of course they can do the move and they can come over later in the afternoon since they were involved in a move in Carlisle. I am speechless at this point since I'm used to the run around treatment. Well Pam calls me around 4:30pm and says they are still doing the move and I expected to hear well we will have to reschedule the move. To my surprise Pam said the crew wanted to complete the move for us and came around 6:30pm. The crew was as friendly as can be and Steve was great. They moved our furniture quickly and with great care. The crew even moved the furniture around in our garage to take the least amount of space. Then to add even greater customer service Steve said they had furniture to donate to same place we wanted to and they could come back today and remove it so our garage would be freed up and we could use it again instead of waiting weeks for the pick up. You can't get any better customer service than this!! I can guarantee you that any future moves with us, our family or friends will be done from Moving Maniacs! A job well done!!
    - Dennis V.
  • F
    Easy Moves Relocation Services
    Think twice before hiring Easy Moves Relocation Services.
    My husband and I hired Easy Moves to move what we couldn't move ourselves from our former home to our current home, a distance of approximately 35 miles. We had worked with other moving companies over the years, and Easy Moves was, by far, the worst moving company we ever dealt with.
    They knew from the outset that causing minimal trauma to our six cats was of paramount concern to us. They were scheduled to arrive at 9:00 a.m. on the morning of the move. It had been my intention to finish packing a few remaining items in the kitchen, then to get the cats into their carriers and into our van just prior to 9:00 so we would be able to leave as soon as the movers arrived. The movers got there at 8:10 a.m., 50 minutes early, and threw my carefully orchestrated plan into total chaos. Finally we got the cats, who were traumatized by the arrival of noisy strangers, into the van and we left for our new home, leaving the moving crew to pack the few remaining items I hadn't gotten packed because they arrived early and to move those items and the bigger pieces of furniture which we hadn't already moved or sent to auction, a small upright freezer, a refrigerator, and some miscellaneous items. We had already moved almost all of the small items, hundreds of boxes we had packed during the months prior to the move, and even an entire bedroom suit.
    We did as much as we could at our new home while we waited hours and hours for the movers to arrive. When they hadn't gotten there by 4:00 p.m., we called our former neighbor and asked her if the truck was still at our house. She said it was, but she called back soon thereafter and said the truck had finally left. We asked her to go over to the house to make sure everything was all right.
    This is what she found: the front door was ajar; every light in the house was on; debris was scattered all over the house and carport; there was a puddle of some liquid in the middle of the kitchen floor.
    The movers arrived at our new home about 5:15 p.m., and we directed them where to put things and helped them as best we could, including quickly unpacking as much as we could so they could take their boxes with them. We even helped them by moving items from the garage, where they were unloading, into the house. They put a dresser with a mirror in the bedroom, but they didn't put the mirror back on the dresser, and we never found the screws they took out of it.
    We were not able to return to the old house until two days later, and we were surprised to find that the movers hadn't moved everything and that they had left a terrible mess which we had to clean up.
    We completely filled our Quest van with items that should have been moved, including but not limited to food from two cupboards, the items under the kitchen sink, the coats in the closet in the living room, the outside trash can, and a garden hose and caddy, all of which were left behind. We returned to the house the next day and again filled our van to finish removing everything that should have been moved by the moving crew. The owner of Easy Moves had told me at least half a dozen times: "Don't worry about what you don't get packed; we'll take care of everything for you."
    We spent hours cleaning the carport and the floors inside the house of debris and dirt. If the house was "broom swept" as it was supposed to have been, the broom must have had one bristle. (I am a good housekeeper, and the house was immaculate before the movers got there.) We filled three 39-gallon trash bags with their trash, such as used wrapping and packing materials (I suppose that was left over since they didn't wrap or pack much), as well as personal items they left, including the remains of their lunch.
    A glass shade and the bulb were missing from an expensive floor lamp. When my husband asked about them, the movers told him they were in a box. When we didn't find them, and I asked about them, one of the movers admitted that he had broken them. That model lamp is no longer available, and the cost to replace it with an equivalent lamp is $269.95 plus tax.
    They must have run over the recycling bin because it was smashed beyond repair.
    They broke one of the legs of my new custom-made sewing table and chipped the Formica top.
    They ruined a plastic waste can because they stuffed too much into it instead of packing the items into a box.
    They broke a case for storing compact discs.
    They left in place a sign on the front of the house that I had specifically asked to be removed and brought to the new house.
    They damaged the concrete driveway in about six places where chunks of concrete were gouged out and the decorative epoxy finish was destroyed in those areas. They must have dropped the upright freezer there because the freezer, which didn't have a mark on it prior to the move, is now scratched and dented, and they broke the handle off. They glued it back on and left a trail of glue down the front of the freezer. They left behind the triangular corner piece that covers the screws that attach the door to the freezer, and we might have thrown it out if we hadn't known what it was.
    I believe one of the crew was smoking a cigarette in the basement. He denied it, and I couldn't prove it, but I know what cigarette smoke smells like, and I did see them smoking outside.
    The owners of Easy Moves have turned their backs and refused every attempt on my part, including a personal letter sent by certified mail detailing the matter two weeks after the move; a complaint filed with the Pennsylvania Public Utility Commission (see note following); a complaint filed with the Better Business Bureau Serving Metro Washington, D.C. and Eastern Pennsylvania, and a complaint to the Office of the Pennsylvania Attorney General, to resolve this issue and to reimburse us for the damage caused by their employees. (It would seem that the Pennsylvania Public Utility Commission exists to protect the interests of utilities and companies it licenses, not the interests of consumers. One might conclude that hiring a company that holds a PUC license will provide some measure of protection against an unscrupulous business owner, but all that license does is prevent the licensed business i.e., a moving company, from charging a rate higher than the rate a similar licensed business, i.e., a moving company, charges. It appears to me that Easy Moves got around that regulation by padding the time they spent loading and delivering what they moved.
    We had hired Easy Moves to pack and remove hundreds of items we didn't plan to move, including collectibles, dishes, antiques, and old toys and dolls. This was done 2 weeks prior to the move, and I didn't supervise the crew while they worked because I didn't know then how careless they were. When the owner of Easy Moves had discussed the disposal of those items, he indicated that he knew people who would take various collectible items and pay a fair price without sending them to auction, thereby netting us more for the items. That never happened. He also indicated that his crew would sort our items and send the best to a "high-end" auction & the rest to a "low-end" auction. That apparently never happened either because we signed a contract with and received payment from only a "high-end" auction. We got such a miniscule amount for the hundreds of items that supposedly went to auction that we have to wonder if, in fact, all our items were actually sent to auction or if they were disposed of in some other way. It is impossible to tell from the lists the auction house provided exactly what was sold there because most of the items are sold as "lots" & they are described only vaguely.
    This experience has been frustrating beyond description and it appears that there is no way for us, as consumers, to receive any acknowledgment from Easy Moves that their employees did not perform as promised or recompense for even the lamp they admitted they destroyed. There certainly is nothing easy about Easy Moves, and I don't have a single good thing to say about that company. We had hired a different moving company earlier in the year (The Stein Group from York, PA) to clean out our basement and outside storage shed. Their employees were efficient, energetic, courteous, truly knowledgeable about the value of things, and delightful to work with, but we didn't hire them for the move because they aren't licensed by the PUC. We will always regret that we were misled by the meaning and value of PUC licensure. Live and learn.
    - Marian M.
  • A
    Beltway Movers & Storage- Three Offices in DC Area
    They are highly trained through 6 weeks of training.  They are professional.  They come and do their job and leave.  Things are in good condition when they are finished.  The office staff is very help.
    - Charles S.
  • A
    Armstrong Relocation Company
    The actual team of movers were professional with respect to their behavior. I had a moving experience where the gentlemen were yelling at each other. I also had an experience where a couple of the guys were really young and fresh to the job. I got a team with probably 20 years of experience between them. They really knew each other. Obviously not all the Shelly teams are going to be like this, but you might get lucky. The Shelly staff and estimator were very professional. The gentleman came to our house and put everything into his little computer. We received an estimate that was basically dead on, but a little high due to some work on our part. They provided some cheap used boxes for a nominal fee as well. I really could go on, but I don't have a lot of time. I rarely write reviews, but I was so nervous about Shelly, that my positive experience is worth sharing.
    - Justin T.
  • F
    The move appeared on the surface to go ok until i noticed that There were no lamps moved, when questioned they said they forgot them. Oops. I went to the apartment the next day and They forgot a lot of stuff. It took me 5 hours to move the rest of my stuff. They piled boxes in my garage from floor to ceiling, and that is what makes the rest of my story. It took me a month to unpack the house and start on the garage, After getting most of the garage unpacked I noticed that my stereo speakers were missing. This particular set was very expensive about $1500.00 worth of speakers. Nothing else was stolen that i can see now but it certainly makes it suspect. I did not purchase any insurance on my move, because we are talking 2 miles. I did not know that I needed the insurance to cover the theft by the movers that i hired. I then called them up, They sent me a claim form, which i have not filled out as yet because they are telling me they will pay 60 cents a pound for the claim. I went down and filed a police report. Will have to see if the police will take care of this. Not the kind of experience that i would expect from a reputable Company.
    - Tony G.
  • A
    Square & Plumb Property Care
    Considering the difficulty getting the sofa out I was really impressed with the job they did and the professionalism.
    - Carla J S.
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Moving Companies in New Cumberland

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