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Plumber reviews in New Brighton

  • F
    Nussbaumer Plumbing
    I didn't want to leave a negative review for a business because I believe every business should have the opportunity to resolve an issue when things don't go right with a customer, but based on the owner's responses and reactions when confronted with the problem and evidence, he has resolved to irresponsibly calling his customer a liar and someone just looking to randomly pick a fight to get a service for free, so I feel an obligation to put the truth out there for any other perspective customers of this business, so that you know what you're dealing with! I had a problem with my laundry drain backing up, so I called Nussbaumer's because of the favorable reviews I saw on the internet. The appointment was scheduled after the weekend, and the first sign of trouble should have been when the tech wasn't here even close to the time that I was given in the original appointment. I was given an update when the technician was on the road, for the record, which is better than no communication. The technician showed up with a helper and they asked to see where everything was and explain more about the problem. I showed them where the cleanout was in the laundry room, as well as the basement drain that was backing up on the floor. He visually looked at the drain and didn't look at it again. He decided the cleanout would be a better option because the drain had a thin layer of cement over the drain cover. He pulled the snake machine out of the van and wheeled it in to the cleanout in the laundry room. He put the snake in the cleanout, but before he snaked it, he realized that his machine would be too large/strong/long for the piping of the cleanout and aborted mission. After that, he started thinking about Plan C. His idea was to run piping over from the laundry basin to the stack 10ft away, and connect them into the stack. (There are two separate drain systems in our house, one for "gray water" which is laundry and cleaning chemical drain water, which drains through a gravel drain field, and the other drain system is the septic, which drains into a septic tank that was just cleaned out 4 months ago with a passing flow test, so no problems there. The technician called Todd on the phone to ask his "expert" advice, and Todd told him that the technician's plan C might be a good idea. The technician measured the distance for piping the laundry drain into the stack, and figured out a rough price with Todd over the phone, and told me it would be about $5,000-$6,000 to jackhammer the floor where the piping would go below the footer in the basement, and the wall would have to be taken out, and replaced. The technician also told me that it might be a good idea to get a drywall guy to do the new wall, otherwise I would be charged a "plumber's rate" which was much higher in the world of Nussbaumer, apparently. I was a little shocked at the quote, wondering how I was going to come up with the money for this unplanned expense, that didn't seem in the least bit to make sense as a sensible resolution to the current problem, but I'm not a plumber, and rely on their expertise, so I accepted this fate, which is outlined in the uploaded image (if allowed, depending on settings for this platform review). In the bill, the technician outlined that he had "attempted to snake" the cleanout, my drain was "filled with concrete" , and "Todd will call the customer with an estimate (on the future work proposed)". None of this is true. The technician didn't even run the snake machine, there was no concrete in my drain, and Todd never got back to me with a quote on proposed work, despite me reaching out to him countless times. I had another plumber come out to take a look at our problem, as the backup was getting worse and worse every time we did a load of laundry, and after inspecting the problem, he then looked at the bill and the notes by the technician and laughed out loud. Plumber #2 brought the same snake machine (size and everything!) as this Nussbaumer enterprise, and chipped the drain cover out, removed a bit of mud (couple handfuls) and coast was clear again after snaking it, all in less than 10 minutes time! Nussbaumer charged me $200 for doing literally NO work, and plumber #2 charged me a fraction of that and actually fixed the problem!! In the following weeks, I tried calling Todd again, and let his administrative assistant/phone answerers know that I was unhappy with the service provided, and that I would like to speak to the owner. He dodged my calls for 3 weeks without a return call. It was obvious to me that he had no intentions of making this right. (The internet is great for righting wrongs. I hope a lot of people see this review and make it popular) So I took to the internet and social media when folks were looking for REASONABLE, HONEST, and RELIABLE plumbers, and this guy's name was mentioned, I told the TRUTH. And you know what I got for my honesty? More lies from him, attacking my character, telling me I was the liar! If I'm able to attach the bill, the proof is in the pudding. Please consider someone else for your plumbing needs because this guy doesn't care about your needs!
    - Robert S.
  • A
    Beverly Services

    Colin was awesome. Super friendly, and went right to work. He explained to me everything that was needed and what he was going to do. He had all of the material/parts on hand when he arrived. He arrived within the timeframe specified and called 30 min before showing up. I was extremely satisfied with the work that he performed.

    Between how quickly I received service (3 business days) for a non-emergency, the quality and expedience of the work, I can't complain about the price at all. Although there was a $85 fee that I wish the service department would have told me about prior to Colin showing up.

    My only complaint is that he could not discharge the coolant from a window AC unit that I wanted to get rid of. I was told that Beverly Services did not offer that service. Again, I wish I would have known that prior to arranging the appointment.

    I will definitely be hiring their services again.

    - Jason C.
  • A
    Mr Rooter Plumbing of Pittsburgh
    It went very well I would definitely recommend Mr. Rooter to anyone. From the customer service to the techs everyone was so nice and respectful, they gave me a time frame from 11-1 and at 11 the tech was at my front door. I will for sure call them for any problems I may have in the future.
    - Zachary S.
  • A
    Mr Rooter Plumbing of Pittsburgh
    The service was simple and professional. The technician, Joe Maggio, showed up and showed us his Menu Pricing Guide and we agreed to have the Drain special done at $76. Within minutes, Joe was in the basement clearing the drain. He even gave us a Worry Free 1 year guarantee. We are very thankful for Joe and Mr. Rooter.
    - Gary G.
  • A
    Restano Plumbing Heating & Cooling Inc
    Everything was great!   When the work was complete, Andy brought me pictures - on his phone since I had a broken foot and unable to observe his work.  I thought that was going above and beyond.
    - Lisa K.
  • A
    Champion Waterproofing Inc
    Went very well.  Work was completed quickly and professionally.  System worked great - the basement is dry and the new walls look great.  Only issue was the sales person specifically said they didn't have to move the furnace to do the job, but then later said it would cost an extra $500 to move the furnace to complete the job.  Seemed a little slimy to me - but that's all on the sales rep I think.  Overall a good price and quality work with a great guarantee.  I would recommend them.
    - David Z.
  • A
    Meinert Well Drilling

    1. The crew thought our well was out of water and upon observing the well discovered the pump wasn't working properly.  There was also other issues with the pipes that were fixed.  The cold water tank in our basement was over 30 years old and that was replaced along with the submersible pump protector and submersible pump.  The well water was purified also.  The crew did not leave until everything was repaired and we had water.  These men were professional, hard working and I have been dealing with this company for over 30 years and am completely satisfied with the prompt service they provide.

    - Judy S.
  • F
    Potts Plumbing
    Terribly...Mr.Potts must think I am made of gold. He charges $80 an hour. Not even
    professional engineers make $80 an hour. I have rented out my family
    home to a really sweet young lady who takes really good care of the
    house and property. The handyman we usually use for repairs has been
    working extra hours at his day job, so he was unable to do this simple
    plumbing job. I would have bought the parts and he would have charged me
    $20 an hour or so for so for his time. The parts would have been half
    this price and the labor would have been $60 an hour less. We are
    neighbors for goodness sakes! He charged us $279.98 for a simple
    replacement of a kitchen sink fixture that was leaking. Whoa! Don't be
    stupid like me. Stay far, far away from this person. This is the last
    time I will EVER use him for a plumbing job. I had to contact him myself
    just to get him to show up to do the job because my sweet tenant had
    contacted me several times about the leaking sink and he wasn't getting
    back to her although he promised every time First, he was going to be
    there next week,, then no show, then he was going to be there the next
    week, then no show, then he was out of the country on vacation, then no
    show.( Well, sure he was..if you made $80 an hour, you would be out of
    the country on vacation too!) I finally tracked him down myself, chewed
    him out for being a no show and made a firm appointment for him to fix
    the poor lady's kitchen faucet. Wow, I really must have made him angry
    and he took out his pound of flesh in the money he charged for a simple
    fix. The total cost of the fix was over half of the poor lady's rent
    check. I had her take it our of the rent as it is my responsibility to
    make sure everything is working well for my renters. I wish Potts took
    his responsibilities as seriously as I do mine. Be smart. Don't use this
    plumber. I sure won't EVER again and he only lives a mile or less away
    from my family home in PA.
    - Paula W.
  • A
    Kanai Plumbing
    I went downstairs early Sunday afternoon and saw that our sewer had backed up in the garage. I have 2 floor drains in the garage and they are the first stop on the way from the septic back to the house. I called another plumber I found on Angie's List but he was unavailable and recommended Joe Kanai... Professional recommendation, good sign!
    I called Joe on his cell and he promptly answered. He listened to my plight but had to call me back for address and scheduling as he was on the road at the time. Shortly after that first brief conversation he called back and took down my information and set up a time later in the day when he was available. He made it out right around the time he estimated (about 3 hours after we talked) and in 30 minutes had cleaned out the sewer line to the septic from an outside clean-out port.
    For being an emergency service call on Sunday I believe the price was very reasonable. Joe was perfectly professional and personable. He was prompt and effective!
    I will definitely call Joe in the future should I have plumbing needs and will strongly recommend him to the friends/neighbors and any co-workers in the area!
    - Jimmy J.
  • A
    Potts Plumbing
    The business was very good at staying in touch with and updating us on the service dates.  They were also very easy to get a hold of.  They worked with us on price.  This business was the only one that followed up with us on a quote we were given.
    - Michael S.
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Plumbers in New Brighton

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