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Pest Control reviews in Murrysville

  • F
    Aptive
    I was promised by sales rep (door to door solicitation) and in the written agreement, an initial visit and followup in July 2018 (for $99) followed by four quarterly visits (for $150 each). I was billed a total of $249 for July. I called to complain about the misbilling and the misleading representations in the contract and was told I was indeed overbilled $150 for July. I then spoke with a manager (Clay) and became uncomfortable with the various versions of what their service entailed and cost, so I cancelled my agreement (as allowed in the agreement at any time and I agreed to pay the $130 cancellation fee). I suggested to Clay he could subtract the $130 cancellation fee from the $150 that they inappropriately charged on my credit card, and refund me the difference of $20. He refused. He kept trying to pursuade me to continue on with them, but I'd lost confidence in their company's transparency on pricing and services and his threats of continuing to charge my credit card regardless.
    - Robert T.
  • C
    TruGreen Lawn Care - 937
    I've had lawn care service for my yard for years with Scots and minimal issues. Overall, my yard looked great. Since Scots was purchased by TruGreen, I'm very disappointed - my yard is full of crab grass and they have not responded to multiple requests to rectify the situation.
    - MaryAnn S.
  • C
    Budget Pest Control Inc

    I bought a big deal for this service and it was okay; it wasn't terrific. What they did, I could have done myself. The ant problem in my area was really bad this year so I can't say it was their service. They had told me that I could have them back out but I just did not have the time to arrange to be at the house and have somebody there to let them in and out. I had them out shortly after I purchased the big deal through Angie's List.

    - joanne y.
  • B
    Budget Pest Control Inc
    The scheduled time was 9:30 - 11:30 AM (they allow a two hour window); the person arrived at 12:40 AM, did not offer an apology for being 70 min late; my morning was wasted. He spent about 20 min on the property, spraying wood surfaces; I don't consider $149 a good value for 20 min work. He did not leave me any paper-work showing what work was done. I had asked him to take a careful look at the roof, since the previous year this was overlooked by them, and on a second visit they found a bee/wasp nest and other overlooked areas that were not sprayed. I did not hear him on the roof, but he said everything was fine - so I really don't know if they applied anything to the high hanging wood areas of the roof; I am going to look for evidence of improved control over the bee and wasp problem, if I see it improve I may upgrade the rating.
    - Dev C.
  • A
    Budget Pest Control Inc
    I purchased the bee and wasp-proofing package. This time they performed a very thorough job, even found a wasp nest in the roof;
    they covered all exterior wood surfaces, including high points in the roof. They explained everything they did during a walk around the house. They even sprayed the underside of the deck; I called their office to express my satisfaction and told them I would rewrite my review. 
    - Dev C.
  • A
    Ed Lampl - Environmental & Home Inspections
    Ed was very professional and thorough.  All aspects of the inspection were clearly explained.  The information was placed into a computer in real time and given to me not only via email, but via thumbdrive for future reference.  NO stone was left unturned regarding the condition of the home.  The inspection lasted almost 7 hours and I was at Ed's side the whole time.  
    I definitely received my bang for the buck.  Ed's expert work and diligence allowed me to make my decision regarding purchase of a home built in 1790.
    - Vito R.
  • A
    Budget Pest Control Inc
    We had done business with Budget previously for other pest control services, and they were just as good for this job. They went all around the house inspecting for rodents, and set traps. No more mice, happy ending.
    - MICHAEL K.
  • A
    Budget Pest Control Inc
    Budget came to our house monthly to spray for insects. They sprayed inside and outside the house as well as around the big oak trees in our yard. It seems to have done the job, our main concern was carpenter ants, and we didn't see any more of them or any other bugs. Nice company to deal with.
    - MICHAEL K.
  • A
    CHARLTON EXTERMINATING
    This guy is great. He spent an hour looking for (and finding) pest problems and tracked individual ants to a tree in my back yard like an ant stalker in order to find and spray the nest. He gave solid advice about what I can do to help myself and didn't oversell his services. I'll have him back every year.
    - APRIL K.
  • D
    Budget Pest Control Inc
    They came out and treated with several materials.  They sold us on a monthly treatment plan and they guaranteed their work.
    I asked why I had to get a monthly plan, and they said that it would take a couple of months to get rid of the problem.  They went on to say that if we didn't notice a decrease in activity over the next months, they would come out a no charge to retreat until such time that the critters were gone.
    They did come back after two weeks after I called them to tell them that the activity was as active as when we started.
    They actually treated our yard 5 or 6 times over 2 + months.  The pesky critters are still destroying our lawn and beds.
    The fellow who came out would knock on the door, and I would show him around each time.  He said that he would treat each and every spot where he could see the activity, and I went back into my home.
    He never let me know that he was finished with the treatments, or tell me what he did.  It seemed that he was only there for 10 minutes each time, I I felt that there was no way that he could treat the entire yard in that amount of time.
    Further, every time that I called their office, a different person answered the phone.
    The office called us two weeks ago to schedule the next treatment and I said that it wasn't working and we were cancelling the program.  They engaged me in a rather lengthy conversation and they offered to send a different service person at no charge, as well as me asking for the owner to call me to further the conversation.  Neither ever happened.  We are still awaiting at least a phone call from the owner.
    I engaged this company based solely  on their 'excellent' reviews on Angie's List.
    Unfortunately, they are apparently NOT as advertised onand would NOT recommend them based on their lack of follow through.
    I still invite the owner of this company to call me to discuss our issues.
    - Bruce F.
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Pest Exterminators in Murrysville

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