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Find Top-Rated Murrysville Air Duct Cleaners

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Air Duct Cleaning reviews in Murrysville

Real People ~ Real Reviews ~ Real Results

  • **** revised review 2/26/15 ******
    My original review, which resulted in a F rating (excepting for responsiveness and punctuality, where I gave them an A rating) appears below; since then Bob from the company visited me (2/25/15) and saw the defective installation; he apologized several times and took full responsibility; he made measurements and came up with a fix that they will install on 3/5/15; basically they will replace - at no charge - the outlet HVC ducting from the furnace to the house input duct with a T connector. The connector will be flexible near the furnace end, so the furnace operation does not create vibrations, which is probably the reason why the connection to the house duct opened up after 5 years (see below for comment on vibration problem). The reason I gave them an overall C rating is because this should never have happened in the first place; few senior citizens would be able to inspect near inaccessible areas of the ducting to find the source of the problem; also they have not offered to compensate me for the money I have been wasting over the past 5 years on my heating bills; Since they accepted responsibility I have changed my view on using them in the future; yes, I do intend to used them in the future;  

    **** original review posted approx. 2/21/15 ************
    The installation appeared to go fine, and I felt good about it; their price was near the high end, almost twice some of the other quotes, but the product appeared to be good, and I had used them in the past for minor plumbing issues, to which they were quite responsive. The real problem appeared five years after installation. Please read on:

    Over the years, while the furnace appeared to be working fine, we kept getting notices during the winter months from our utility company that we were using more power than comparable neighbors. This was in spite of the fact that we lowered the temperature to 72 when the house was occupied and to 58 when it was not occupied, or we were sleeping. This past week, during the cold spell, the furnace could barely maintain 72 degrees even though it was on continuously. While we got some flow to the first floor vents, there was very little flow at the second floor vents. 

    Yesterday, 2/20/15, I found on inspection of the furnace that there was a visible gap (about 2?) between the furnace forced air heat outflow duct and the main house HVAC duct. I could literally feel the hot air escaping from this gap into the basement. In other words the forced-air from the furnace was escaping into the basement, even before it had a chance to heat the house. This appears to explain the problems we are experiencing with using too much power and inability to maintain a modest temperature in the winter with a high efficiency furnace, and the low flow level at the second floor vents.

    Comment on vibration problem
    Prior to this, about 3 months ago, I felt hot air leaking out at the ductwork connection near the furnace. I used HVAC (metallic) tape to try to stop these leaks. I did not see the big leak at that time. Also I had to use a "wedge" mechanism to prevent the vibration from the furnace from affecting the humidifier (the humidifier was literally being shaken loose). 

    I have picture and receipts to support all these statements.
    - Dev C.
  • The day after our service, we noticed that some prescription medication was missing from our home. We filed a police report and an officer came to our home. No one else had been in our house except this business. We discovered prescription bottles missing, and some pills from one bottle were substituted in another bottle of meds that were currently being used by one us who was recovering from surgery (meaning the bottle was in the medicine cabinet; not stored under the sink in plastic containers like our other medication was).

    We learned that even though this company advertised that it background checks it employees, the type of check done only covers 24 months prior to the employment. A more expensive check would have revealed that one of the employees that was in our home had a prior drug-related charge.

    We felt violated, especially since this type of service requires the workers to have full access to your home, often in small areas such as the bathroom, where you cannot see (or hear due to the equipment) what the worker is doing. We had prescription bottles stolen in two of our bathrooms. The investigating officer suggested that the owner would contact us, and even offer some type of restitution. We would've have preferred some type of assurance from the owners that they would take immediate action to ensure that other customers would not have to endure what we did, but we never heard from the company again.

    Now we have an extra layer of apprehension with allowing service workers in our home. We keep prescription medication in a locked area, and we stay by the side of any worker that enters our home at all times. We joined this list to encourage others to do the same, especially when having services like this performed that can be particularly vulnerable to individuals that are looking to steal medications under the cover of cleaning equipment and with access to areas where people keep medications.

    - Timothy T.
  • This is the second time we have used them.  We had a mouse in duct work and could not get rid of smell.
    - Kathryn G.
  • It was pretty comparable to the existing comments on Angie's List. They were good all around every area.
    - George B.
  • Went well.
    - Sam P.
    - DEV C.
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Air Duct Cleaners in Murrysville

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