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Carpet Cleaning reviews in Monaca

  • F
    Stanley Steemer
    Then, they cleaned my grandson's room and a runner in my hallway upstairs. I checked the downstairs rooms, they were fine. I paid what they asked and gave a $20 tip. They left. I had 2 broken feet and was in heavy boots. When I went upstairs the next day to check my grandson's room, it was bleached and completely ruined. I called immediately and they sent 1 who had cleaned along with another worker. The one who cleaned acted like he didn't see a difference. I asked him to call his boss, Jeff and send pictures. He is the representative for zip code 15061. I called Jeff and said 'i'm not keeping it' and he said to send it back.' Three days later, it was brought by the other young man who had cleaned it originally and another young man. It was more bleached now, over 1/2 of it was bleached. The young man who had dry cleaned it said, 'it's in the nap' The tab said 'professioanlly steam clean.' I thought that was what Stanley Steamer did. He said, 'I don't see any difference.' The other young man with him said, 'well, then you're blind because I sure do.' When I called back, Jeff wasn't in the office. I told them to remove the rug from my house, and they did - in a very angry manner. So, when I called - I asked to speak to Jeff who wasn't in. The acting manager was Angela. I called her at 8:30 am and she was angry that I called so early when she was on the clock at 6:30 am! She acknowledged they removed the carpet and would not acknowledge why it wasn't accepted. When I asked her why she wouldn't write down the reason it wasn't accpeted, she just said, 'because I'm not.' I asked for the corporate number. She didn't know if there was a corporate number, then said she wouldn't give it to me. She contradicted herself. I found it and called corporate. It took me 3 days before they called me back. I spoke with Paul Randall at corporate. At which time, I was informed that it is called Stanley Steemer International, but each area has it's own franchise. So, there is no 'International'. So, corporate does not stand behind local franchises. Now that's false advertising as far as I'm concerned. Yesterday, Jeff said the carpet would be deliverred today. I asked how it looks and he said 'perfect!' The rudest young man I have ever encountered in my life came in threw the carpet on the floor and he just stood there. I said, 'aren't you going to get the wrinkles out?' He said 'no, it'll work itself out.' Now he sees a woman with 2 broken feet. I said, 'this is bleached and isn't acceptable. And, call your boss.' He stormed out of the house. He came back and said, 'I've talked to my boss and this is the way it is.' And left it. So, I called Jeff again. I have a severe deteriorating auto-immune disease that is aggravated by stress. So, I'm already out of breath. They kept me on the line for 20 minutes. Peggy, the receptionist was very nice. They said Jeff would call back which he did. He said they bought an identical carpet from Pier 1 (which I know they didn't) that matched exactly to my carpet other than where the dog had 1 pee stain. I have a 10 lb dog. If people didn't have dogs that have accidents on their rugs, Stanley Steemer would not be in business. He said, 'any problems were cause by your dog and I'm not dealing with this anymore.' He said, 'do what you want to do; I'm done with this' and hung up on me! If I didn't want someone to stand behind their work; I could have gotten anyone from the yellow pages or google for half the price! So, they are advertising they are corporate and are insured which is obviously false and misleading! I have pictures of my grandson's room before and after they left. It is NOT the same room and they refuse to make good on any of it! I am stuck on a fixed income and have to re-purchased the rug because this is not livable! Two workers when they 1st came said 'this is one of the prettiest homes I've ever seen!'
    - Annamarie B.
  • B
    Hadad Services
    I called them and they weren't sure if they serviced my area. They said they would call me back within 24 hours. They never called me back so I called them this morning and they told me they don't service my area and Angie's List is giving me a refund for the Big Deal.
    - Bob K.
  • A
    Roth Carpet Cleaning Inc
    This is the 3rd time I've used Roth carpet cleaning. I love them the woman in the office that I schedule with is always so pleasant and helpful and the technician is amazing as well. He is great with my dogs and very courteous of my home. I will continue using them for any steam cleaning needs.
    - Samantha H.
  • A
    Flasco Carpet Cleaners
    My first call to set up an appointment was answered professionally. Mr. Flasco was able to provide his services with a short lead time even with a holiday in the mix.
    I was comfortable with Mr. Flasco being in the house and am quite happy with the results. I will definitely use Flasco Carpet Cleaning in the future.
    - Maureen S.
  • A
    Excellent Services
    They did a great job. They were professional and got rid of a lot of dirt other companies were not able to.
    - Juanita D.
  • A
    Excellent Services
    Perfect. Great service, great price, great job. Thanks Jim and Mike
    - Maria M.
  • A
    Flasco Carpet Cleaners
    unknown
    - Maureen S.
  • A
    Magic Mist Cleaning Services
    Everything went very well.
    - Bob K.
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Carpet Cleaners in Monaca

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  • 1-STOP CARS

    691 Lincoln Ave
    Pittsburgh, Pennsylvania