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Gutter Repair reviews in Media

  • A
    Fantastic! From the beginning, Isaac was great to work with. He arrived when he said he would for the estimate. Explained the options and made recommendations most beneficial for us. The estimate was reasonable and he honored the discount I saw advertised. They perform the work with $0 up front, that’s right, $0! He explained clearly what the process would be and as he said, called in a few days to tell the scheduled day of work. He again arrived promptly with his crew who were professional and gentlemenly. I could see they were concerned about safety as I had my granddaughter wth me and they were careful if we had to go outside. Isaac checked in with the crew throughout the day and brought me up to speed with the project. As he stated, they completed the work within the daylight hours and cleaned up beautifully! We added a recommended chimney cement topping which was something they noticed when up on the roof. He showed me pictures and suggested a price but also said I could get another contractor but should get it done to prevent leaks. The picture said it all, so I asked him to do the job. We LOVE the new gutters. The clean look dresses up the house and the larger size should solve the water issues we’ve had. It even rained that night and they worked well. Finally, I was prepared to pay Isaac at the end of the day, but since it had grown dark while they were cleaning up, he said he’d come back the next day so we could do a walk-around in the day light before I gave him the check. What a great business practice! He again came in the morning when he said and agreed to fix a small (extension of the downspout) very soon. Young Isaac is very personable, knowledgeable, and an excellent contractor who inspired confidence from the first contact on the phone. You can’t go wrong if you use Isaac Home Improvements!
    - Joanne C.
  • A
    They sent someone out to inspect at a time convenient for me. Sent pics and info and an estimate. They even suggested some things I could do to improve grading/drainage. They adapted to my preferred communication by email, given my meeting-heavy work days. Once scheduled and I paid a third, the work was done within 10 calendar days. There was a tiny snafu on letting me know a little late which day they’d be coming out. But I can’t come up with anything negative to say. Good working with you. Looking at for a bigger project.
    - Kathleen P.
  • A
    The project went perfectly. We bought a house that needed all new gutters, but were only able to do a portion of the work up front. Brian and his team were responsive in our communications, creative in their solution to our problem, flexible in how we needed to complete the work, and totally professional for the entirety of the project. I would absolutely hire them again, and plan to as soon as we are able to complete the project on our home. I strongly recommend Gutter Brothers.
    - Katherine R.
  • A
    Superbly! The initial survey of my roof was done by a professional who was a roofer, not a salesman. He explained what he saw and made recommendations, explained how the job would be done, the products to be used, clean up and permits.. Everyone I dealt with from G.Fedale was courteous and attentive to my questions and concerns.The quote was realistic and fair for the work to be done.Two layers of shingles and 10 sheets of bad decking were removed.Five man crew worked 12 hours to replace (36 squares of shingles) my roof in one day! Project manager was on site, communication before, during and after job was excellent.One man cleaned all day, putting material in on site dumpster.Tarps covered front and rear of home. Cleanliness was outstanding.Had new gutters installed by same company within a week of roof replacement. The G. Fedale experience was "outstanding" in all respects. I most strongly recommend this contractor for roof and gutter work. I will be using them in the future for siding replacement.
    - Garrvan K.
  • A
    The Hynes team did a great job. Very helpful and efficient from the beginning. John and Michele came out, discussed roofing and gutter options and gave recommendations. They gave me a list of addresses to look at with the roof material I was interested in. The project started on time, finished on time, turned out well. The team was professional, left the property clean every day. It's been almost 6 months and I am very happy with the work.
    - Mary H.
  • A
    The team was very professional, punctual and each day cleaned the entire job site.  Scott consulted us on different options to improve the water dispersement from the gutters to get it away from the foundation.  He saw some issues with house the bathroom vents were done and fixed that in the roof replacement.  My wife and I could not be happeir and know that we made the right choice when we got several quotes, we talked to several people and then went with McCabe and Son Roofing.  When you spend that much money you want to know it is done the best way possible using quality products and Scott made that happen.
    - David A.
  • A
    The roof on our 1920's house was in bad shape, but Impriano took care of all of the major concerns.  The whole job took about a week. The guys on the job were professional, kept the yard from getting full of debris, and the foreman was personable and kept us informed of the status of the work throughout the process.  There were several boards that were water-damaged that had to be replaced, which ended up being an additional cost (so be aware of this) but it is because roofers never know what they might find when the old shingles come up.
    - Laura S.
  • A
    Great service! Very professional office scheduled the appt and sent over an invoice. Dennis arrived as expected and checked and cleaned the gutters and downspouts. Our house is a twin, so the gutters are connected. He gave an assessment on the neighbors gutters and let us know the negative impact their gutters would have on ours. He was very nice and professional and referred me to the office for any additional tuning that may be needed. Great job! They will be my go to every year.
    - Shirley W.
  • F
    Day 1. I get a letter saying they are extending a July special $189 for gutter cleaning. No further information on the special, just that it's going to be $189 under special pricing available in August.
    Day 2. I call up P.J. Fitzpatrick to make a service appointment - to clean and/or replace gutters. The scheduler is very polite (A), does mention $65 charge for the visit that gets credited towards any services performed in the future. No further details.
    Day 3. Same scheduler calls me up to remind me of the upcoming appointment. No further details.
    Day 4. A service guy comes out. Looks at the gutters, of course recommends full replacement. Our gutters are pretty shot, so I'd say it wasn't a bad reco after all. The guy measures the length of the gutters, says it's 200 feet and that their special is only up to 100 feet. So he gives me a cleaning quote for $378 (double of $189 special). THIS IS THE FIRST I'M HEARING ABOUT 100 FEET LIMIT. I tell him about the letter, that it's totally bait and switch... he sort of apologizes, promises to take it up with senior management (he said something about sitting down with the CEO and chatting about it). All the while he keeps pushing me for getting something done. Like, you must decide today, otherwise your $65 goes to waste. There was a myriad of other sales tricks, like I can give a voucher for any services performed, up to $500, if you get some work done/ordered today. I asked him to take a swag at what the replacement is going to cost me. After a few seconds pause, $1900 without gutter guard and $2600 with the gutter guard. Tearfully asked me not to quote him. Then he charged me $65, I asked him to set up an appointment for replacement inspection, he hands me over the phone where a scheduler DEMANDS THAT BOTH ME AND MY WIFE ARE AT HOME AT THE TIME OF THE APPOINTMENT. I said get lost, we are not going to be both at home and she backed off. So I tell the guy, what's up with that, he mentions kick opening the CEO's door again and leaves... leaving me a receipt for $65.
    Day 5. A sales guy comes out. Measures the gutters - comes to 257 (!) feet. Says A LOT OF sales crap, like, you have to decide today, otherwise I won't be able to give you a discount. Something about personal favors from his manager, giving up his commission because it's month end. I tell him, this is straight out of "Sales 101" textbook, cut the crap, but that had zero effect. He simply softened the push a little. At the end, it came to $7000 without gutter guards and $9400 with gutter guards. After all discounts. Plus tax obviously.
    Day 6. I can't afford that much at this time and the trust is broken when they miss the mark with the quote and misleading offer letter. I call up the head office, ask the CSR to honor $189 cleaning pricing, she keeps saying it's 100 feet limit, then switches me over to the coordinator who opens up with "So it's $378 minus $65 - would you like to proceed?" Eventually we agreed she'll reimburse me $65 (which was refunded).
    Day 7. Another guy (scheduler) calls up from head office and says, we missed something when we last came out, let that same salesman validate something and clearly demands that I'm at home. I say OK maybe I will be, maybe not, what do you need me for if you only need to look at something outside. All of sudden he gets all rude, says they don't work that way, giving quotes over the phone and slams the phone.
    So without any work done, I've experienced all the different aspects of dealing with this company. Here's my verdict, as it relates to the holistic customer experience:
    Overall - F: I mean, come on, bait and switch (which could just a screw up on the part of marketing department)? Sales push? This could work in the 90's but we are way past that. It felt more like a car dealership (where you actually expect it), but even dealerships don't employ all these cheap techniques (that are just ridiculous).
    Pricing - F: expensive but I have no point of reference. Going from $2600 to $9400 - I say they missed the mark big time.
    Quality - N/A: no work was done ... but the experience obviously sucked
    Responsiveness - C: I have no idea what this actually means in my situation, but I'd say it was a-OK - they were there and on time. Got my $65 back too, as promised.
    Punctuality - B: yup, on time
    Professionalism - D: none in my books
    P.S. I rarely write up a lengthy review like this. But I saw similar comments, recognized a lot of the same behavior in all 4 interactions and wanted to share my experience. I'm not going to say don't deal with this company, it's individual choice but I am personally unlikely to ever consider them.
    - Stas Z.
  • F
    Paul repaired a garage roof for the seller of the home I purchased in 2013 as a condition of sale for the home. He issued a 5 year warranty for work and materials and did not honor the warranty. Roof began to leak about a year after the work was done and he has refused to fix claiming the warranty was non transferable which was not stated in the contract for the work. NOT ONLY IS IS WORKMANSHIP FAULTY HE IS NOT AN HONEST BUSINESSMAN.
    - Kevin F.
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